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Hilton Garden Inn Springfield

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681 Reviews from our TripAdvisor Community

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Showing 677: English reviews
Reviewed 13 May 2016

We time our road trips so this hotel is our first stop. Staff is friendly, hotel is very clean (I check with flashlight before family enters room), food is excellent and not too expensive. We take a road trip to Missouri twice a year to see family and this hotel is the one we always stop at. We travel in...

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Helpful?
Thank 326janeea
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

We are glad you found the hotel clean and well maintained. Traveling with a family can be difficult but we are set up for families. This Hilton Garden Inn features complimentary WI-Fi and a 24-hour Business Center, indoor pool & spa, with a complimentary fitness center and a full-service restaurant on the property providing everything you need to make your...

Cincinnati, Ohio
Reviewed 12 May 2016

I called the hotel prior to arriving Sunday and Bennie at the Front Desk answered the phone with a pleasant greeting and eager to assist me. His pleasant "smiling voice" helped turn a bad day around. I checked into the hotel and found a beautiful, spacious renovated room and it was truly spotless. I refused housekeeping service but every day...

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1Thank lorij28
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

We are glad you had a GREAT stay and appreciate the special mention of the staff that took care of you. A freshly prepared breakfast is offered daily in the Garden Grille restaurant and American Cuisine featuring pasta and seafood, steaks, sandwiches and salads all freshly prepared in the evening. Enjoy a cocktail, beer, glass of fine wine or select...

Pittsburgh, United States
Reviewed 9 May 2016

I hosted a 4 day meeting at this property, and it was an average Hilton Garden Inn. The property seemed understaffed, and the staff seemed to be doing dual roles at times. There was nothing special about the rooms - your typical HGI room. Rooms were clean, although some of the furniture seemed a bit dated.

Review collected in partnership with Hilton Garden Inn
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Thank Randall O
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for taking the time to tell us about your stay. We always strive for GREAT service and we hope that you give us another try when in town. Our rooms our recently remodeled and you can find everything you need for a comfortable and productive stay at this contemporary Springfield hotel. Dine on delicious cooked-to-order breakfast items at the...

Marion, United States
Reviewed 8 May 2016

Myself and about 100 of my closest friends met at this hotel for a two day gathering. The hotel staff couldn't have been more accommodating - and we aren't always that easy to deal with! The location and amenities suited our needs better than any other hotel we have used in Springfield... and we have been doing this for over...

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Thank Armida B
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

We love hosting groups and special events and hotel has excellent meeting and catering ideas to make your event special. We are the the ideal Springfield, IL wedding venue. We offer over 3,000 sq. ft. of meeting and event space in our largest ballroom, which can seat up to 300 people. Our hotel is designed to host small and medium...

Reviewed 5 May 2016

Okay, so, I travel (all over the US) for work, and, as a young professional female, it's safe to say I've had my fair share of food, met thousands of bartenders, and been to a ton of hotels. This one in Springfield, IL is hands down one of my favorites. There's a cook, Neshawn (I hope that's how it's spelled!)...

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Helpful?
Thank Ali A
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the review and the special mention of the staff members who took care of you during your stay. We are in hospitality and great service is our goal with each and every customer. I am glad you enjoyed the Garden Grill and our "Made to Order" farm fresh breakfast items with omletts and eggs made to roder to...

San Diego, California
Reviewed 5 May 2016

Staff could be more friendly. Room wasn't cleaned on second day. King room with spa tub was small. Spa tub was awesome, but the floor pan was poor. Breakfast and welcome drinks Not included. No complimentary waters in the fridge. There were Kuerig coffee makers in the room, but minimal creamer and sugars.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank N2Tubes
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Breakfast is not a typical motel buffet. We serve made to order items with fresh chef prepared omelets, farm fresh eggs instead of egg product and offered in a restaurant...

Madison, Wisconsin
Reviewed 3 May 2016

This hotel was great. It's lobby is beautiful, with fruit and coffee available. The room was very comfortable and roomy with fridge, nice TV, good heat/AC control. The workers were very friendly. The location is convenient to the interstate highway and safe with restaurants right next door. The pool area is small, but the water was just right and there...

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Helpful?
Thank Daniel R K
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us and we are glad you enjoyed the hotel and décor. We are convenient to restaurants such as Outback, Red Lobster, Bob Evans, and Applebee's. You can also dine in our own Garden Grill that offers a variety of cuisine and has room service and bar available from 5-10pm each night. We hope to see you...

Reviewed 1 May 2016 via mobile

Great Hotel! The restaurants service and food is exceptional! Chef Shaun, is an excellent cook that gives detail to the preparation of my food. The chef and service goes over and beyond to satisfy. My recommendation is high.

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Helpful?
Thank Jeannette Y
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

We are glad you enjoyed the Garden Frill and Chef Naushaun's cuisine. American Cuisine featuring pasta and seafood, steaks, sandwiches and salads all freshly prepared. Enjoy a cocktail, beer, glass of fine wine or select from our extensive wine menu. Ask about our Daily Chef's Special at time of ordering. Specific hours: Breakfast Monday - Friday 6:30am-10:00am, Saturday - Sunday...

Wildwood mo
Reviewed 29 April 2016

We were very pleased with this Hilton Garden Inn. The staff were exceptionally good. Bennie greeted us and checked us in very professionally, and offered us complimentary bottles of water. We had a little problem with Internet connection in the evening, but Tiffany helped us out. We were surprised and happy to see her the next morning running the breakfast...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank helenk251
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the FIVE star review and the special comments regarding Bennie and Tiffany. Our staff is always ready to serve and make you feel special when your away from home. Book our Bed N' Breakfast package next time and get Keurig coffee, cooked to order breakfast for 4 and late room service on your next stay

Peoria
Reviewed 26 April 2016

Great service by staff went over and above to make sure everything went well for us. Great rooms, clean, quiet. would recommend to everyone. the location is good some shopping close by as well as great restaurants.

Review collected in partnership with Hilton Garden Inn
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Thank Patti P
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

We are close to great restaurants such as Outback, Red Lobster, and Applebee's. Sample tasty American cuisine at the Garden Grille or stay in and enjoy the comfort of our in-room dining. Sip on delicious drinks at the Coaches Bar. Our Pavilion Pantry also offers 24-hour access with convenient grab-and-go items

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 

Additional Information about Hilton Garden Inn Springfield

Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: $132 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
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Fond du Lac, Wisconsin
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Fond du Lac, Wisconsin
over a year ago

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Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have a separate living room, which would be good when traveling with a family.”
 of 5 bubbles michaelbP8862US, 11 Aug 2016 | Read review
“First floor rooms near the kitchen smell like food”
 of 5 bubbles stevehU7057MV, 18 Jul 2016 | Read review
“The runs perpendicular to the street and the freeway. If you want a quiet room do not pick one on either end of the halls.”
 of 5 bubbles 608heatherm, 2 Jul 2016 | Read review
“Wifi is supposed to be free for HHonnors members, but I didn't get it to work.”
 of 5 bubbles danielrk2015, 3 May 2016 | Read review
“I believe any room is wonderful.”
 of 5 bubbles jryan323, 17 Mar 2016 | Read review
5 of 5