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Crowne Plaza Springfield

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356 Reviews from our TripAdvisor Community

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Showing 355: English reviews
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Reviewed 6 days ago NEW

We recently had a veterans meeting there. The rooms were OK but the cleaning staff were very slow in cleaning room and never emptied the waste baskets. Had a banquet there and food was really bad. The chicken had no flavor and the pork steaks were tough as hockey pucks, Vegetables were not good at all with the onion's on...

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Thank E5255KKrobertp
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for taking the time to provide feedback of your recent stay. I am very sorry to hear about the challenges you encountered. We did receive some great feedback from the Veterans Banquets but I will be sure to share your comments with our Executive Chef as our goal is always to make sure everyone is happy with the...

East Moline, Illinois
Reviewed 1 week ago via mobile

Our first stay here. We have stayed several times at a competing hotel b/c we liked the location but the trains running all night disturbed our sleep. We thot it would be quieter but they put us in a room next to a bank of 3 elevators which ran all night. Very little sleep. They did move us for our...

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Thank TRVLGRL50
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for taking the time to write a review. Our guest feedback is very important to us and are constantly using the feedback to improve with our teams. I am very sorry to hear about the challenges you encountered. I will definitely share your comments with our team. I am glad to hear that we will have another opportunity...

Montgomery, Illinois
Reviewed 1 week ago

Our Association holds it's annual conference here. As in other reviews the hotel has been renovated to some degree. The room was nice and new. I had a king room which was clean and comfortable. The bed layout was a little odd being at an angle but it worked ok. Just had to watch out for stubbing your toes in...

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Thank MacfromMontgomery
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

MacfromMontgomery, Thank you for staying with us and we are glad to hear the Association is here annually with us. We are very glad to hear you enjoyed your stay. I'm sorry you didn't care for the layout of that particular room. The hotel, when recently renovated, did put in two floors of the Crowne Plaza new "Worklife" room concept....

Darien, Illinois
Reviewed 2 weeks ago via mobile

This is a huge hotel that seems to have it all on paper... nice bar, restaurant, pool, lounge and work spaces... but it's terribly understaffed. We stayed there this past weekend with many other families for our daughter's competition at the Convention Center and received poor service. Rooms were not ready, bed linens weren't clean, housekeeping didn't service rooms or...

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Helpful?
Thank NKDarien
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

NKDarien, Thank you for staying with us and providing feedback regarding your stay. I am very sorry to hear about the challenges you encountered. Understaffed and lack of cleanliness are things that, as a General Manager, I would hope that our guests never have to question. I will certainly address these concerns from this particular weekend with our teams so...

Yorktown, Indiana
Reviewed 2 weeks ago

Need a place for a Rock concert, or big conference, or Huge meeting space this place is big.I mean big.. When yon first walk in you don't see any staff or any body, the checkin s up on the 2nd floor, if the escalators shut off take the elevators. No microwaves in the rooms that I saw, the fridge was...

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Helpful?
Thank Bryan S
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Bryan, Thank you for staying with us and taking the time to write a review. We appreciate our guests feedback and continually use that feedback to improve our hotel. The hotel does have a significant amount of meeting space, hosting many different style conventions every week. The first floor of the hotel is set up for conventions while the second...

Reviewed 2 weeks ago via mobile

All I can say is eeeeewwww!!!! We stayed from Friday February 10 to Sunday 12th Normal check in, is 3pm... we arrived 2:40pm and got a room at 4:30pm (room 522) But damn, our bathroom was filthy... but we didn't want to move coz it might take hours again. Pictures below -- toilet was so dirty and the bathroom floor...

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Thank gigi g
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for taking the time to write a review on TripAdvisor. Our guest feedback is very important to us. I was very sorry to hear the challenges you encountered with your guest room. Cleanliness is something our guests should never question. The front desk did make me aware and I have reviewed the concerns with our housekeeping team so...

Chicago, IL
Reviewed 2 weeks ago

We came to view classic cars as the hotel was the host for the National Impala Association Convention. The lobby and the rooms used to display some of the cars were nicely appointed as was our room. The mattress and bedding were comfortable, the room was clean, and the bathroom fixtures were updated. I enjoyed trying their Temple Spa sleep...

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Thank IlliniHope
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We are very happy to hear that you enjoyed your stay and our newly renovated guest rooms. The hotel is lucky enough to host several car shows throughout the year and we do hope to see you again. Sincerely, Alan F General Manager

Raleigh, North Carolina
Reviewed 4 weeks ago via mobile

Fantastic hotel, very modern and up to date. Ryan and Janice at the front desk were awesome. Both of them were very knowledgeable with helping us plan things to do in Springfield. Ryan even text us once we got to our room to make sure we were satisfied with our suite. The bar in the lobby is very well stocked....

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Thank randallray
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

randallray, Thank you for staying with us and taking the time to write a review. We appreciate our guests feedback and we are certainly glad to here you enjoyed your stay. I will be sure to share your comments with our team, particularly Angela, Nicole & Reva. We look forward to seeing you again when travel brings you to Springfield....

Ocean Springs, Mississippi
Reviewed 16 January 2017 via mobile

This was only my second stay at a Crowne Plaza Hotel, the other being in Kuwait City back in 2003, so I would say I was not familiar with these properties. Anyway, the property was very clean and well appointed. The staff was polite and attentive. Our stay was for three nights during the very cold weather experienced in that...

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Thank Ray M
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Ray M, Thank you for staying with us and taking the time to write a review on TripAdvisor. We are very glad to hear you enjoyed your stay. I will be sure to share your comments with our team as they appreciate our guests feedback. We do hope to see you again when travel brings you back to the area....

Dowling
Reviewed 28 December 2016

I stayed there for 4 nights in July, 2016 for a convention. Rooms were nicely decorated and the bed was comfortable. It did seem awkward to enter and have to go down a floor to register. It would have been nice if they had a regular restaurant in addition to a bar and coffee shop. Our banquet meals were horrible--no...

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Helpful?
Thank bhoover724
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for taking the time to write a review. While very glad to hear you enjoyed your accommodations, I do apologize for your experience with your catered meals. I will be sure to share your comments with our Executive Chef as we are continually looking to improve our services. We do hope that we will see you again in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Hotel - Springfield is designed and decorated with the gracious charm of a fine European hotel. The Crowne Plaza - Springfield has newly upgraded bedding in all guest rooms, featuring plush comforters, feather pillows, and pillow-top matresses. Reserve your room now and have have the confidence you are receiving the lowest rate you can find on the Internet guaranteed. Conveniently located directly off Interstate 55 and historic Route 66 and near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation and the Illinois Secretary of State office complexes, the Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum.To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000.Join the Crowne Plaza - Springfield for dinner at our Rosewood Dining Room and follow with a relaxing after dinner drink at The Mahogany Bar and Grill. The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby CafePlaytime is covered also by our 14th floor Indoor Pool, Whirlpool, Sauna and sundeck ... more   less 

Additional Information about Crowne Plaza Springfield

Address: 3000 South Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: $128 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Springfield 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Crowne Plaza Springfield Hotel Springfield
Springfield Crowne Plaza
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Questions & Answers

Questions? Get answers from Crowne Plaza Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at least a few rooms away from the elevator. it wasn't too problematic but if you are a light sleeper it may make a difference.”
 of 5 bubbles MacfromMontgomery, 13 Feb 2017 | Read review
“Top floor facing the north was great!”
 of 5 bubbles gregh622, 2 Dec 2016 | Read review
“Rooms on the 11th floor and above were plush, more luxurious and the views were amazing.”
  • All rooms has a shade screen and room darkening curtains
  • 11th floor suite. Very relaxing and comfortable
  • Sink in one of the suites 11th floor
  • Stylish bedside lamp with adjustable lighting
  • Different dresser with coffee machine and small fridge in suite
  • Sleep right Templespa aroma linen spray - nice touch
  • Single electrical outlet on opposite sides of the bed head board
  • Lamp with single electric outlet
 of 5 bubbles K8981RQgaryp, 18 Sep 2016 | Read review
“12th floor was very quiet.”
  • King room. Bathroom was HUGE. I wish I'd have taken a pic!
 of 5 bubbles PeteandMolly, 23 Jul 2016 | Read review
“Higher up is better.”
 of 5 bubbles Corvair65, 22 Jul 2016 | Read review
5 of 5