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Crowne Plaza Springfield

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362 Reviews from our TripAdvisor Community

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Showing 361: English reviews
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hamilton, United States
Reviewed 2 weeks ago via mobile

Hotel is nice and rooms are nice, only thing is for the price you pay for a room there's no reason why they couldn't offer a Continental breakfast . Most hotel's offer this and it makes it very convenient not to have to get out.

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Helpful?
Thank Julie W
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Julie, Thank you for staying with us and providing us feedback, it is greatly appreciated. We are very glad to hear you enjoyed your stay. As a full service hotel we do offer cooked to order breakfast from the menu and/or breakfast buffet in our restaurant. We also offer several different guest room packages, some of which do include breakfast....

Reviewed 2 weeks ago via mobile

Both nights of our stay there was a group partying next door and in the hallway and guest services never took care of it. They were screaming and smoking and we tried talking to them but it never stopped, even after multiple complaints from multiple rooms. Other than terrible service we had a decent stay.

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Helpful?
Thank Kate R
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Kate, Thank you for staying with us and taking the time to write a review. Our guests feedback is very important to us. I sincerely apologize for the challenges you encountered with other guests. I completely understand how that can damper your stay. I will be sure to review your comments with our security team so that we can continue...

Chester, Illinois
Reviewed 2 weeks ago via mobile

Our family recently gathered together (for the 7th year) at the Springfield Crowne Plaza. As always, a great place to book multiple rooms,with plenty of available lobby space to meet and visit. We were very pleased with the major room renovations. We had 5 rooms, 4 king bed rooms, and 1 double. Hats off to the Crowne for designating several...

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Thank symonelss
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for staying with us and taking the time to write such a nice review. Your feedback is greatly appreciated. It is great to hear that your family continues to come back year after year. I will be sure to share your comments with the staff, particularly Ryan. I am very lucky to have such a great staff. We...

Duluth, Minnesota
Reviewed 3 weeks ago

It is a big away from downtown but it is a really neat place to stay. Nice roof top patio, nice swimming pool. Beautiful building inside and the bar was neat. I definitely recommend staying here, it is like staying first class for cheap.

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Thank joh07940
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for taking the time to tell us about your stay. We are very glad to hear that you enjoyed your stay and we definitely appreciate the recommendation. We do hope to see you again in the future. Sincerely, Alan Filer General Manager

New Orleans, Louisiana
Reviewed 3 weeks ago

This hotel is very nice. Good pool, has a restaurant and bar plus close to the interstate with several restaurants near by. The beds in out room where nice and comfortable with several pillows. Bathroom was large.

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Helpful?
Thank tadpole1979
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for staying with us and taking the time to write a review. Our guests feedback is very important to us and I will be sure to share with our teams here at the hotel. I am very glad to hear you enjoyed your stay and hope you had a relaxing "Girls Weekend". We do hope to see you...

Bourbonnais, Illinois
Reviewed 3 weeks ago

I've stayed at this property for many different events over the years. I recently stayed for there while attending a business conference. The renovated rooms are very spacious & clean. The staff was attentive, texting me to check in & promptly taking care of my concerns. The location of this property makes it very easy to get to and is...

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Helpful?
Thank JeniTravels4Fun
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for staying with us and taking the time to write a review on TripAdvisor. We are so glad to hear you enjoyed your stay and that you have continued to stay with us over the years. I will be sure to share your comments with our team and we do hope to see you again soon. Sincerely, Alan...

Reviewed 5 weeks ago

We recently had a veterans meeting there. The rooms were OK but the cleaning staff were very slow in cleaning room and never emptied the waste baskets. Had a banquet there and food was really bad. The chicken had no flavor and the pork steaks were tough as hockey pucks, Vegetables were not good at all with the onion's on...

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Thank E5255KKrobertp
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for taking the time to provide feedback of your recent stay. I am very sorry to hear about the challenges you encountered. We did receive some great feedback from the Veterans Banquets but I will be sure to share your comments with our Executive Chef as our goal is always to make sure everyone is happy with the...

East Moline, Illinois
Reviewed 16 February 2017 via mobile

Our first stay here. We have stayed several times at a competing hotel b/c we liked the location but the trains running all night disturbed our sleep. We thot it would be quieter but they put us in a room next to a bank of 3 elevators which ran all night. Very little sleep. They did move us for our...

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Helpful?
Thank TRVLGRL50
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for taking the time to write a review. Our guest feedback is very important to us and are constantly using the feedback to improve with our teams. I am very sorry to hear about the challenges you encountered. I will definitely share your comments with our team. I am glad to hear that we will have another opportunity...

Montgomery, Illinois
Reviewed 13 February 2017

Our Association holds it's annual conference here. As in other reviews the hotel has been renovated to some degree. The room was nice and new. I had a king room which was clean and comfortable. The bed layout was a little odd being at an angle but it worked ok. Just had to watch out for stubbing your toes in...

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Helpful?
Thank MacfromMontgomery
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

MacfromMontgomery, Thank you for staying with us and we are glad to hear the Association is here annually with us. We are very glad to hear you enjoyed your stay. I'm sorry you didn't care for the layout of that particular room. The hotel, when recently renovated, did put in two floors of the Crowne Plaza new "Worklife" room concept....

Darien, Illinois
Reviewed 12 February 2017 via mobile

This is a huge hotel that seems to have it all on paper... nice bar, restaurant, pool, lounge and work spaces... but it's terribly understaffed. We stayed there this past weekend with many other families for our daughter's competition at the Convention Center and received poor service. Rooms were not ready, bed linens weren't clean, housekeeping didn't service rooms or...

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Helpful?
Thank NKDarien
AFiler, General Manager at Crowne Plaza Springfield, responded to this review

NKDarien, Thank you for staying with us and providing feedback regarding your stay. I am very sorry to hear about the challenges you encountered. Understaffed and lack of cleanliness are things that, as a General Manager, I would hope that our guests never have to question. I will certainly address these concerns from this particular weekend with our teams so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Hotel - Springfield is designed and decorated with the gracious charm of a fine European hotel. The Crowne Plaza - Springfield has newly upgraded bedding in all guest rooms, featuring plush comforters, feather pillows, and pillow-top matresses. Reserve your room now and have have the confidence you are receiving the lowest rate you can find on the Internet guaranteed. Conveniently located directly off Interstate 55 and historic Route 66 and near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation and the Illinois Secretary of State office complexes, the Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum.To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000.Join the Crowne Plaza - Springfield for dinner at our Rosewood Dining Room and follow with a relaxing after dinner drink at The Mahogany Bar and Grill. The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby CafePlaytime is covered also by our 14th floor Indoor Pool, Whirlpool, Sauna and sundeck ... more   less 

Additional Information about Crowne Plaza Springfield

Address: 3000 South Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: $134 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Springfield 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Crowne Plaza Springfield Hotel Springfield
Springfield Crowne Plaza
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Questions & Answers

Questions? Get answers from Crowne Plaza Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at least a few rooms away from the elevator. it wasn't too problematic but if you are a light sleeper it may make a difference.”
 of 5 bubbles MacfromMontgomery, 13 Feb 2017 | Read review
“Top floor facing the north was great!”
 of 5 bubbles gregh622, 2 Dec 2016 | Read review
“Rooms on the 11th floor and above were plush, more luxurious and the views were amazing.”
  • All rooms has a shade screen and room darkening curtains
  • 11th floor suite. Very relaxing and comfortable
  • Sink in one of the suites 11th floor
  • Stylish bedside lamp with adjustable lighting
  • Different dresser with coffee machine and small fridge in suite
  • Sleep right Templespa aroma linen spray - nice touch
  • Single electrical outlet on opposite sides of the bed head board
  • Lamp with single electric outlet
 of 5 bubbles K8981RQgaryp, 18 Sep 2016 | Read review
“12th floor was very quiet.”
  • King room. Bathroom was HUGE. I wish I'd have taken a pic!
 of 5 bubbles PeteandMolly, 23 Jul 2016 | Read review
“Higher up is better.”
 of 5 bubbles Corvair65, 22 Jul 2016 | Read review
5 of 5