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We attended their new year's eve party and had a great time. The lobby and ballrooms were kept clean all evening. The appetizers and chocolate bar were fantastic. The music was great. Can't think of one thing to complain about!
I generally do not write comments or reviews but wanted to acknowledge the staff at the front desk during a recent trip when we got into a winter storm. They helped me adjust my reservations in fair and friendly manner. A shout out to Laurel...More
Date of stay: January 2019
1 Thank Ken_1966
Response from AFiler, General Manager at Crowne Plaza Springfield Convention CenterResponded yesterday
Thank you for taking the time to write a review. Our guest feedback is so very important to us as we use that feedback to continually make changes to enhance our guests stay. We are very happy to here that you enjoyed your stay...More
Stayed at Crowne as part of our kids' Christmas present. Our room was not cleaned. There was trash and a layer of dust underneath the bedside table between the beds, dead flies on window sill, hair in the bathtub, a dirty wash cloth on the...More
Date of stay: December 2018
1 Thank ajjcl
Response from AFiler, General Manager at Crowne Plaza Springfield Convention CenterResponded 2 weeks ago
Thank you for taking the time to write a review. Our guest feedback is most important to us. I sincerely apologize for the challenges you encountered. Cleanliness is an area our guests should never have to question. Please know your comments will be used for...More
We had planned to stay at another hotel but once we arrived the pool was out of service so we moved to the Crowne Plaza. Everyone was great especially Laurel, Austin and Dominique at the front desk! They were extremely welcoming and accommodating. Food was...More
Date of stay: December 2018
Response from AFiler, General Manager at Crowne Plaza Springfield Convention CenterResponded 3 weeks ago
Thank you for taking the time to write a review! Our guest feedback is very important to us. We are very glad you enjoyed your stay and were able to enjoy some of the amenities the hotel has to offer. I will surely share your...More
I have never stayed at a Crowne Plaza before so I was not sure what I was getting into on this work trip. I was tremendously surprised how clean the venue was and kind all the staff are including convention center and hotel folks! Only...More
Date of stay: November 2018
Response from AFiler, General Manager at Crowne Plaza Springfield Convention CenterResponded November 29, 2018
Thank you for taking the time to write a review. We are very glad to hear that you enjoyed your stay and that the service was to your expectations. I do apologize about the hot tub. The heating unit unexpectedly went out and we...More
The Crowne Plaza Hotel - Springfield is beautifully decorated with a blend of classic and modern style. This guestroom is designed to meet the changing needs of today’s modern business and leisure traveler. …MoreGuests can get down to business or unwind in our appointed accommodations featuring 42” flat screen televisions with premium cable, refrigerators, and complimentary Wi-Fi. We are conveniently located directly off Interstate 55/72 and historic Route 66. The hotel is near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation, and the Illinois Secretary of State office complexes. The Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum. To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000. Join the Crowne Plaza - Springfield for breakfast or lunch in our Long 9 Dining Room or relax with a cocktail in the Long 9 Bar and Grill. Try your luck at Regal Slots located inside the Long 9 Lounge! The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby Harvest Café. Playtime is covered by our 14th floor with an indoor pool, fitness center, whirlpool, sauna and sundeck. Less
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