Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hyatt Regency Boston/Cambridge offers stylish accommodations overlooking the Boston skyline. Many of our guestrooms offer views of the scenic Charles River and Boston skyline. Walk to local attractions in Cambridge or use the Kendall Square MBTA Subway to reach points in Boston such as Copley Square, Back Bay, Downtown Crossing shopping area, or the Seaport District. Tour the Freedom Trail, visit art museums, or catch a game at historic Fenway Park, all just a short distance from the hotel . We are nestled between legendary universities such as MIT, Boston University and Harvard all while conveniently located just minutes from innovative companies such as Google, Takeda and Sanofi; our Cambridge hotel is the ideal place to conduct business or academic pursuits. Enjoy seasonal New England cuisine at Paperback Tavern & Provisions, offering skyline views. If time allows, relax in our courtyard or terrace!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hyatt Regency Boston / Cambridge earns praise for its clean, comfortable rooms with scenic river views, though a few guests mention the walls could be better insulated and the decor refreshed. Its location is celebrated for its easy access to MIT and Cambridge, along with charming views of the Charles River, despite a few remarks about inconvenience.
While the hotel's old-school atmosphere and cleanliness receive positive nods, along with the amiable service and well-kept common areas, some visitors express a wish for updated decor and more dining variety. The additional fees and parking costs, however, have led to concerns about the value provided.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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My daughter and I booked a room last-minute to be closer to the location of her swim tournament. The front desk staff were very personable and made sure we had everything we needed for our stay (and we were upgraded to a river view!!). The room was clean and spacious, with a massive TV. For ordering breakfast, which you can do for room delivery or pickup, plan ahead and allow about 30-40 minutes wait. I also liked that there is an attached parking a garage with flat-rate self-parking for 24 hours. We were able to return in the afternoon of our checkout day to pick up the car rather than having to find parking in Boston.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston - Cambridge
Responded 1 week ago
Thank you, Malinda, for taking the time to share your feedback with us. We're delighted to hear that you and your daughter enjoyed our convenient parking, clean and well-appointed accommodations, prime location, and stunning river views! It was a pleasure having you stay with us, and we look forward to welcoming you again soon to Hyatt Regency Boston/Cambridge.
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We attended a conference here earlier this month and enjoyed the restaurant so much that we decided to come back for a business meeting.
The breakfast was great—standard hotel breakfast buffet items, yes—though it was all prepared by the chef using excellent culinary technique. The eggs were fluffy and well-seasoned, the potatoes were perfectly cooked, the bacon crispy & moist, and the sausage had a perfect snap-to-juicy ratio.
The service was also excellent. Su-Min, in particular, had been our server at the conference and her friendliness, hospitality, and genuine-ness was a big part of why we came back. I’ve done a fair amount of customer service work myself in this context, and it’s clear she has a personal passion for making sure that we as customers felt really welcome and cared for. This is not something one can teach— she just has what it takes.
The colleagues we were meeting even commented on the quality of the experience. We plan to make the hotel our go-to for breakfast/brunch meetings going forward. (Oh, and there’s an excellent floor-to-ceiling view across the Charles of Kenmore Square, Back Bay, and downtown.) Five stars!
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Date of stay: January 2025Trip type: Travelled on business
Room Tip:Â Both the tables by the window and the tables bordering the atrium have fine views and a nice...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston - Cambridge
Responded Jan 26, 2025
Hi there! Thank you for your review. It was wonderful having you as our guest recently. We know how important it is to start the day off right with a delicious breakfast, so we're thrilled you were impressed by our delicious spread. Additionally, our goal is to provide every guest with exceptional hospitality, and we're thrilled that our commitment to this was evident throughout your stay. You can be sure we'll share your compliments with Su-Min. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
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The room was fantastic! Loved the layout, lights under the bed, hangers actually fit the hook on the bathroom door, cold bottled water, separate dressing area with a bench, clock in bathroom mirror (way cool!), and room fan/air conditioning that actually worked! Also, the restaurant food more than exceeded our expectations!!! Delicious!!! Overall stay for a work trip was 10+++. Thank you!
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston - Cambridge
Responded Dec 14, 2024
Hi there! Thank you so much for your wonderful review. We’re thrilled to hear that you loved the different layout of the room, like the lights under the bed and the clock in the bathroom mirror. We're also happy to know the restaurant exceeded your expectations. We are happy to hear that we were able to make your work trip a 10+++ and we look forward to welcoming you back in the future.
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This is a good location in Cambridge, at edge of MIT campus. We were charged a $20 daily destination charge, which covered such things as wifi, bicycles, and a supposed $10 food credit at the cafe. Be warned that the front desk will credit you the $10 only if you eat at the upstairs cafe. If you try to do a takeout to get the credit, the staff there will make it difficult and send you downstairs to the coffee bar. The front desk, however, will not give you credit if you buy from the coffee bar. This is either a problem of poorly informed or trained staff, or a system to make it hard for guests to get the full benefit of what they were charged for. Overall result is frustrated and unhappy guests. One other thing - we stayed 6 nights, and requested standard housekeeping service for the room. That worked fine, except on the last night we came back to the hotel late, only to find out that the room had not been serviced at all. We called the front desk, and were told that the hotel was very busy, so housekeeping missed us. That seems to be a really bad excuse.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston - Cambridge
Responded Aug 30, 2024
Hello, Thank you for sharing your detailed feedback. We're glad you found our location convenient for your trip, but we're concerned about the challenges during your stay. We apologize for any confusion regarding the food credit and the inconsistent housekeeping service. We understand your frustration and will address these issues with our team to ensure better communication and service in the future. We hope to welcome you back for an improved stay in the future.
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Our stay at the Hyatt Regency Boston/Cambridge was leg 2 of our trip to New England, and my hubby and our twin college-bound children were greeted with two connecting rooms with a king bed and a couch facing the TV in one room and twin beds in the other. The king bed room had motion sensitive lights at the bottom of the bed so that we didn't stumble in the dark and we didn't have to turn on a light to find our way around the room. The beds were comfortable and we had ample pillows (hubby and I each use two). Our twins were content to have their own space. The shower had great water pressure (a must have for the hubby), and the lighting and ventilation kept the bathroom comfortable despite the humid Boston weather. The thermostat was responsive to our desired temp and was quiet, so we slept well without the usual noises that tend to wake us in a new place. Both mornings we ate at the Paper Tavern, which had a great selection of choices for all of us. The hotel had a game area on the main floor, a lovely garden, and plenty of areas to sit and relax indoors as well. There is an escalator to take you up/down between the first and second floors. One of the phones in our room had a dead battery, and maintenance promptly arrived to replace it. The hotel recently replaced all the single-use toiletries with generous dispenser style shampoo, conditioner, body soap, and lotion. The curtains opened and closed easily, and there were both sheers and blackout curtains (the hubby prefers a completely dark room for sleeping). There was a baseball game at Fenway Park, and we were treated to a fireworks display and a beautiful view of the Charles River.
We were very close to several university campuses (MIT, Boston University, and Northeastern), and we took the opportunity to tour the area and get a sense of life on these campuses. The hotel concierge recommended that we sample the local seafood at the Barking Crab (which was delicious), visit the wharf, and sample the delicious pastry at Bova's Bakery, as well as dine at an amazing Italian restaurant, Trattoria Il Panino. We also took in a tour of the Isabella Stewart Gardner Museum, which made for a very relaxing and enjoyable stay. We used the valet service to park the car, and it was brought out immediately upon checking out of the hotel, and they always greeted us with a smile.
We will definitely add this hotel to our list of places to stay in Boston when we're next in town
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston - Cambridge
Responded Jul 2, 2023
Hi there! We were honored to welcome you and your family to Hyatt Regency Boston/Cambridge. It's wonderful that our well-appointed and comfortable accommodations were perfect for your trip. Our team is passionate about providing exceptional service, so we're pleased you appreciated our local recommendations. Thank you for this lovely review, and we look forward to serving you again!
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It's been a while since we've been to an event at the Hyatt Regency Boston Cambridge, so we were curious to see how the hotel was stacking up. The physical layout of the hotel is interesting, with a large atrium and exposed glass elevators. There's function space on the first couple of levels, plus ballrooms up on 14 to 16 with nice views of the Charles River. It's not the largest amount of function space, but it was adequate.
The stepped-ziggurat style to the hotel looks interesting, and means there's a bunch of rooms with exterior terraces, and a few with balconies out into the atrium. Otherwise, quite a few have views of the river, and the rest of Cambridge. The hotel isn't hard to drive to from the Cambridge exist off the Mass Pike. It's not that close to other parts of Cambridge, being right against the river, basically right at the end of the large chunk of MIT property. Fortunately, the combination of the Paperback Tavern, a sit-down restaurant offering typically breakfast and dinner, and Paperback Provisions, a quick-service spot on the first floor for coffee, snacks, and light fare. Fortunately also these days it's easy to also get food delivered if you prefer.
The Paperback Tavern was very nice, with noticeable high-quality food. Maria and the other waitresses, and the woman who greeted us, were all very nice, and did a great job. Sometimes there can be a wait for a table at the Paperback Tavern, so plan ahead, or make a reservation online.
Most rates will wind up paying a $20 daily destination fee, which entitles you to several things like the gym, a couple bottles of water per day, a hotel shuttle (with limited Cambridge destinations, probably not the airport, but include the T (MBTA) station, and $10 credit per day at Paperback Tavern. However, if you're on an event rate, you may get these benefits without paying that fee, so you might want to check on that. The parking garage is not that big, so during large events finding a spot may be difficult.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston - Cambridge
Responded Jan 24, 2025
Dear Efpub, Thank you for the perfect rating of your stay at Hyatt Regency Boston / Cambridge. Our team is delighted that you had a fabulous stay with us, and we appreciate your feedback. We hope to see you the next time you are in the area for another memorable experience!
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We stayed at the Hyatt Regency Boston/Cambridge for a family vacation. The Hotel is spacious and clean, as well as our room. I recommend a Riverview room if your able to snag one. The only 'ding' I can point out is the onsite restaurant (Paperback Tavern). The quality and portion size of the food offered is mediocre compared to the price point. If your in a pinch it will do, just don't expect much. I would recommend planning to eat offsite for all meals. You will pay the same amount and receive a much better quality product.
This particular location offers a complementary shuttle that will drop-off/pickup at 5 different locations within Cambridge. I recommend taking advantage of this to assist with your exploring adventures!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston - Cambridge
Responded Jul 8, 2024
Greetings! Thank you for sharing your experience at Hyatt Regency Boston/Cambridge. We're pleased you appreciated our hotel shuttle service. Our team is always grateful for feedback, and we've noted your thoughts on our culinary offerings. We trust you slept well in our spacious and clean accommodations. Please join us again next time you're in the area.
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This is an older hotel but it is kept very clean. Perfect location in Cambridge next to an amazing walk for miles along the river in both directions. The front desk was warm and welcoming. As a Globalist, I was upgraded to the Cambridge Suite, which was large and has a gorgeous view. The room could use less Febreze and the shower ceiling was in need of repair. The bathroom featured two sinks and an oversized shower. There was a work space and a comfortable sofa in the living room and a dining table as well as an interior balcony. Plenty of closet space as well.
The room service menu had plenty of options, but was annoying to order via a QR code. It was impossible to reach anyone using the buttons on the phone. I had to use my cell. The food was inedible and not as described. Wings with cacio e pepe sauce had basic ranch dressing. The hummus was horrible and contained carrots and celery that were impossible to chew and soggy, broken sweet potato chips.
Breakfast was decent but not worthy of the Hyatt Regency brand. The menu had great options, but the quality of eggs and the acai bowl were not good.
This location is missing a lounge, which was disappointing. On the plus side, the lobby has many seating areas, large Jenga and Connect Four games and a place to send postcards free of charge. The grounds are beautiful and the flowers and plants really made the outside look fabulous.
The manager is excellent and focused on customer service.
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Date of stay: August 2024Trip type: Travelled on business
Room Tip:Â River view is spectacular.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston - Cambridge
Responded Aug 19, 2024
Dear Jacoba, Thank you for choosing Hyatt Regency Boston/Cambridge. We're glad you enjoyed our prime location, our attention to cleanliness, and the warm welcome from our front desk team. While the upgrade to the Cambridge Suite with its gorgeous views was appreciated, we note your concerns about the room’s condition and the quality of the room service. We’ll address these issues to improve our offerings, and we hope to provide you with an even better stay next time.
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1. The location and view were excellent. 2. The bed was exceptionally comfortable. 3. Dining service was outstanding, especially Lauren, who was very helpful and informative about shuttle services and local attractions. 4. Morning reception provided swift and efficient service. 5. The games in the hallway added a fun touch.
Areas for Improvement:
1. Room service quality did not meet Hyatt standards. The bed sheets weren’t changed, and certain areas like behind the TV and the changing area were dusty. 2. The check-out process was uncomfortable. A room service worker attempted to enter the room without adequate notice. 3. Check-in experience at 11 pm was not welcoming. As an Explorist member, I was surprised to be charged for an upgrade and had to request basic information about accommodations and dining. 4. Soundproofing between rooms needs improvement. Noise from neighboring rooms was quite disruptive after midnight. 5. Ice vending machines were not available on every floor.
While I appreciate the positive aspects of my stay, these issues made my experience less than ideal. I’m hesitant to choose this as my top accommodation option in the future. Soundproofing the rooms and enhancing room service quality could greatly improve the guest experience.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip:Â 1. Request a High Floor: For the best views and potentially quieter rooms.
2. Services: Be sure...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hyatt Regency Boston - Cambridge
Responded Jan 19, 2024
Dear Khaled, Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with friendly service, so we're delighted Lauren was able to uphold this standard for us. We'll be sure to pass along your compliments. It's great to read our convenient location, comfortable accommodations, and plentiful amenities were some of the highlights of your trip. However, we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry for any disturbance you experienced and any inconvenience you encountered at check-in. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and hope you'll give us another chance to impress you in the future.
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I stayed here for business for several nights. Since it is not a resort hotel, you cannot expect a view of the other side of the riverbank. There is also no balcony. I requested a Deluxe 1King Bed, but the room was spacious with one sofa, a shower booth without a bathtub, and a toilet without a washlet. There were no particular amenities. There was a coffee maker in the room, and four flavors were provided free of charge. A casual restaurant and bar are available, and the service is average. The portions are large, as is typical of the United States. Please note that there are no convenience stores or supermarkets nearby as it is located on the outskirts of the vast MIT campus! A mini shuttle is available, and it is quite convenient if the route is right.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Cambridge area.
PRICE RANGE
C$315 - C$562 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency cambridge, overlooking boston hotel cambridge, cambridge hyatt regency, hyatt cambridge
LOCATION
United StatesMassachusettsCambridge
NUMBER OF ROOMS
479
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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