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Quality Inn West End

Traveller (78)
Room & Suite (43)
Dining (7)
About
Location
Cleanliness
Service
Value
Property amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Location
Full view
43Car recommended
Grade: 43 out of 100
21Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
283Reviews
117Photos
8Q+A
70Room tips
Traveller rating
  • 78
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  • 62
  • 35
  • 48
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Popular mentions
Sorry to say that this was a totally unsatisfactory stay. When we opened the first room we were assigned it had not been cleaned at 5pm. The next room was shabby and a bit dirty. There was peeling paint in shower. We’ve stayed at other Quality Inns and this was not good
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Bad signs from start to finish. If I can give a zero I would! 1. luggage cart was in disrepair. Screws missing, bars falling off. I had to rescrew a piece in to even use it. 2. Front desk clerk wasn’t too professional. When I asked for a second key, she said “we only gave
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Response from gmva846, Manager at Quality Inn West End
Responded 4 weeks ago
Hello We are so sorry to hear about the experience you have described. We currently have a new manager and making improvements to the property. I can assure you your feedback will be shared with the staff and addressed. Happy Holidays
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We have stayed here many times because it is convenient. But the last few visits have been unsatisfactory. I didn't write about our stay two months ago thinking I'd give the hotel another chance. But we just stayed for three nights and it has not gotten better. During our last
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Response from gmva846, Manager at Quality Inn West End
Responded 4 weeks ago
We apologize for the experience you had with your recent stay. We have a new manager and are making improvement to the property. We hope you will give us another chance in the future. Happy Holidays
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+1
Checkin: woman was busy doing her nails so had to wait for her. Main floor room only had blackout curtains. Privacy curtains would have been nice. Desk had to be wiped off of some sticky stuff Bed was just ok Bathroom: light switch was inconveniently located. Really had to
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Response from gmva846, Manager at Quality Inn West End
Responded 4 weeks ago
We apologize for your experience during your stay with us. We have a new manager and are making improvements to the property. We hope you will give us another chance in the future.
Read more
Smelled horribly of sour wet carpet throughout the 4th floor. First room we given and shlepped up to was out of commission, dirty, bed stripped. Went back down to lobby and got another room. No towels, and told a different room # than the key said, BUT THE KEY WORKED. Went
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Bed bugs!!!!
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1234569
Is there an indoor pool?
No unfortunately it's outdoor. But there is a YMCA nearby if you need a pool!
0 votes
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Check in- 3pm Check out- 11am No extra charge for breakfast
0 votes
What is the check-in age for this location?
21
0 votes
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do you all have refrigerator
Yes all rooms have a refridgerator and microwave.
0 votes
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12
"Great value! Clean rooms!"
"We selected to stay on the highest floor available which I I think keeps down on noise level."
"Stay at higher floor."
"Don't stay at this hotel!"
"Dont stay here"
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12345614
PRICE RANGE
US$66 - US$107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn west end hotel richmondquality inn richmond
LOCATION
United StatesVirginiaRichmond
NUMBER OF ROOMS
190
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