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Quality Inn West End

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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216 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Roanoke, VA
Reviewed 28 October 2016

I was looking for an inexpensive place to stay in the Richmond area so I booked a one night stay. The place is so so but not bad for one night. The staff was friendly, the room was comfortable although the furniture was dark and damaged. The room colors were dark and not inviting. The hallway colors were dark and...

1Thank Hot4jak
Scranton, Pennsylvania
Reviewed 16 October 2016

We were a little disappointed - upon check-in it was clear there was NOT enough staff - the night manager (very friendly) was staffing the desk herself and answering phone calls as well. There was quite a long line and it was a decent wait in line. The photos online aren't very accurate (not that I expected to be 100%)...

1Thank cdj882
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for taking time to write a review there were things mentioned that I find totally unacceptable and that does not stand up to our Quality Inn standards. I am reaching out to you to get additional information. I would also like to personally speak to you regarding your stay with us. Please contact me at (804) 346-0000 ext....

Glen Allen, Virginia
Reviewed 14 October 2016

The staff provided excellent service. This is the hotel that everyone should stay if they are in town. The rooms were always kept clean and services were always done in a timely manner. My family was in transition and had to stay for quite a while, No regrets!!! Shout out to Dixie and Stacy

1Thank shtrini
Chesapeake, Virginia
Reviewed 12 October 2016 via mobile

Very nice lady at the front desk, however she needed some help due to being very busy. First room I noticed the A/C was not working properly and it felt humid. Upon closer inspection of the unit, I found mold on the air register. Requested another room and that one was okay. Good location for my purposes and would try...

1Thank Jwfcort757
Henrico, Virginia
Reviewed 5 October 2016 via mobile

Came here for a little R and R. Was a bit disappointed when I walked in to my room. I couldn't shut the bathroom door and the cleaning was not at its best. Left my watch in the room and it took all day for me to get it back with at least 20 phone calls.

1Thank Nailah R
McKinney, Texas, United States
Reviewed 12 September 2016

The location is convenient to Richmond- the parking garage seemed rather sketchy. The hotel has seen better days- but the staff was so friendly and welcoming. It really needs a remodel- the room had some cosmetic problems- ripped curtains, ripped comforter, and the bath tub was not cleaned well. But, we were only there for one night- so I cleaned...

Thank Karen C
Emporia, Virginia
Reviewed 12 September 2016

It was a beautiful choice hotel. When I walked in the lobby was clean and pleasing to the eye. The front desk clerk was very friendly and made me feel very welcomed, she asked if I was a member of the choice privileges and gave me the credit on my account for spending the night there. I called to the...

Thank Francine W
Reviewed 28 August 2016

Clean room, friendly staff, beds are comfy, shower is decent, breakfast is breakfast, functioning A/C unit - for what you pay, one of the better options. Spent 4 nights there in transition to moving into new home. Can't recommend it enough.

Thank Konstantine K
Lexington, North Carolina
Reviewed 27 August 2016 via mobile

Only stayed overnight so I overlooked many things but this will not be on my list of return visits. The smell of smoke in the hallway was disgusting and the fact of have a non-smoking room was lost when the AC came on and a smoky smell covered the room. The elevators were tiny and not air conditioned and very...

Thank Eddie Y
Reviewed 12 August 2016

It was clean and the staff was pleasant. we were told it was pet friendly and it was not but, they let our dog stay free of charge which was nice of them. It was also very close to everything there was a wawa right across the street very convenient

Thank Allie M

82 photos of this hotel

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Room/Suite (11)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (7)
Dining (7)
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Business Centre/Function Rooms (3)
Pool/Beach Area (2)
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07/05/2017 08/05/2017
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn West End

Address: 8008 W Broad St, Richmond, VA 23294-4218
Region: United States > Virginia > Richmond
Price Range: $92 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn West End 2.5*
Number of rooms: 190
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Choice Hotels, Hotels.com, Hotwire, Orbitz, Travelocity, Cancelon, TripOnline SA, Priceline, getaroom.com and HotelQuickly so you can book your Quality Inn West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn Richmond
Hotel Style:
#3 Best Value Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn West End staff and other travellers.
7 questions
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mays landing
over a year ago
Virginia Beach, Virginia
Richmond, Virginia
over a year ago
Saint Louis, Missouri
over a year ago

See all questions (7)

Questions? Get answers from Quality Inn West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My request for a quiet room was granted & it was indeed quiet”
elizabethdO8519VI, 14 Feb 2017 | Read review
“Turn off fridge for less noise.”
StevePaylor, 16 Dec 2016 | Read review
“Good position for Henrico County, easy to reach”
216giampaolob, 1 Nov 2016 | Read review
“Make reservations early! Hotel is always booked to capacity.”
shtrini, 14 Oct 2016 | Read review
“Very slow and ancient elevator- do not stay on high floors”
Y8038GIkarenc, 12 Sep 2016 | Read review
5 of 5
US$64* /night
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Prices are for 1 room, 2 adults
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