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Quality Inn West End

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Traveller (47)
Room & Suite (35)
Dining (7)
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Overview
  • Excellent33%
  • Very good21%
  • Average22%
  • Poor11%
  • Terrible13%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
2 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (255)
There are newer reviews for Quality Inn West End
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76
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57
28
35
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76
54
57
28
35
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All reviewsthe breakfast arearecommend this hotel to anyonewould stay here againrestaurants and shoppingbathroom doorfree breakfastrichmond areafront desk clerkbusiness trip
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11 - 15 of 250 reviews
Reviewed 3 January 2018

I stayed at the hotel for 12 nights on a business trip. My first two nights there the shower wouldn't get hot (or warm or anything but really chilly). I reported it each evening and it was fixed after the second night. The room was...More

Thank Jack R
Response from Crystal804, General Manager at Quality Inn West EndResponded 4 January 2018

Thank you for taking time to write about your recent experience at our hotel. I have shared your feedback with the Maintenance and Housekeeping staff. I greatly apologize that your service was not consistent during your stay with us. I appreciate you bringing that to...More

Reviewed 13 December 2017 via mobile

Basically you get what you pay for where this hotel is concerned. It looked nice as you pull up and the reception was lovely with some really nice touches like a table to make hot chocolate and marshmallows and decorated really nice. Staff were polite...More

Thank tcrcjc
Response from Crystal804, Manager at Quality Inn West EndResponded 16 December 2017

Thank you for sharing your experience we take all feedback to help us fine tune our operations. To ensure we deliver an excellent guest experience at our hotel. Glad to hear you enjoyed the hot chocolate bar it is really amazing and especially when it’s...More

Reviewed 11 December 2017

This is a great place to stay if you're looking for a comfortable, safe, low-cost hotel in Richmond. The rooms are beautiful, the free breakfast is fantastic, and the staff is always super nice. Whenever I need a place to stay in towards the west-end...More

Thank AuntKissie
Response from Crystal804, Manager at Quality Inn West EndResponded 16 December 2017

Thank you for taking time to share your experience about your stay. Our rooms are a great value with all the great amenities included. I will be sharing your review and kind words regarding the staff being super nice with the team. We appreciate you...More

Reviewed 27 November 2017

The staff is polite ... the rooms roomy and clean ... the elevator quick to the 6th floor (the highest); the breakfast hot, including eggs and sausage; pastries; make-your-own waffles ( or, it may have been pancakes); various breads; yogurt; an assortment of juices; good...More

1  Thank deuteronomy10
Response from Crystal804, Manager at Quality Inn West EndResponded 30 November 2017

Thank you for taking the time to share your experience at the Quality Inn West End. On behalf of the entire staff we are glad you enjoy your stay. We look forward to see you again on your next travels to Richmond. During our winter...More

Reviewed 17 November 2017 via mobile

This was our third visit to Quality Inn West End and as always we were greeted by your over the top staff! Our check in was fast and easy. Staff at the desk could not have been any nicer, helpful and professional. The night was...More

Thank mjbc831
Response from Crystal804, Manager at Quality Inn West EndResponded 30 November 2017

Thank you for taking the time to write a review about your stay with us. Thank you for recognizing the staff that means a lot to them. I share all reviews with the team. We really do have a great breakfast attendant. We have a...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
US$62 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Richmond
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
US$62 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Richmond
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (47)
Room & Suite (35)
Dining (7)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
richardtunan
5 May 2017|
AnswerShow all 4 answers
Response from LexiMLH | Reviewed this property |
No unfortunately it's outdoor. But there is a YMCA nearby if you need a pool!
0
Votes
777Advisor777
13 April 2016|
Answer
Response from Daudirsch | Reviewed this property |
Check in- 3pm Check out- 11am No extra charge for breakfast
0
Votes
Leslie B
24 January 2016|
AnswerShow all 4 answers
Response from wearepsu1 | Reviewed this property |
21
0
Votes
Room Tips
"Dont stay here"
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"Non-smoking King rooms are great!"
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"Call and speak to them on the phone. The staff is very accommodating, and if you have questions the..."
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"We had a double queen with a view of the city in the distance...great sunrise"
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