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Crowne Plaza Richmond Downtown

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#12 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
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Crowne Plaza Richmond Downtown
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834 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Richmond Downtown
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Showing 821: English reviews
Washington DC, District of Columbia
Reviewed 2 March 2016

All hotel staff from the valet to front office were very attentive. Tamas suggested a wonderful restaurant and recommend we use the shuttle service provided by the hotel. Tamas drove us to and from the restaurant; he was entertaining, courteous, and on time.

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Helpful?
Thank zackarysmom96
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Zachary'sMom96, we sincerely thank you for taking the time to provide your feedback. Tamas and our entire shutlle team will be excited to hear your comments. Return for more Relaxation!

Centreville, Virginia
Reviewed 29 February 2016

Every year I travel down to Richmond in the early spring to participate in the annual Monument 10k race. This year a group of friends decided to stay at the crown plaza in downtown Richmond as it was good central location. Here is where the praise stops. I have booked hundreds of hotel rooms, and not once have I heard...

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Helpful?
1Thank Pyrofighter11
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Pyrofighter11, I will continue to reach out to resolve your reservation issues. I realize that your reservation via our system was discounted and nonrefundable. I have received contact information from a secondary guest on your behalf however I am confident if I can connect directly we will be able to resolve. Sincerely, GM Scott Jones

Ormond Beach, Florida, United States
Reviewed 27 February 2016

Attended a wedding over the weekend at this Richmond location, Pleasant stay great downtown location. They offer a free shuttle around city Just a little shout out about our Shuttle driver Tamas he was very courteous and helpful he even gave us his cell phone to call when needed picked up from dinner several nights

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Helpful?
Thank Debbie D
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Debbie for taking the time to provide your comments. Tomas will sincerely appreciate the Shout Out! Please return soon.

Phoenix, Arizona
Reviewed 24 February 2016

Stayed there the last several trips and I will keep coming back. Room was clean and comfortable. Staff was incredibly friendly, helpful and professional. Special thanks to Wanda and Amber at the front desk for all their help.

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Helpful?
Thank 126rgb
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you 126rgb for commenting on our "Outstanding staff, great stay" Our entire team will be excited as I will share today. Wanda and Amber will be the first I will tell about your great stay and experience. Please return soon.

Yorktown, Virginia
Reviewed 22 February 2016

We booked two rooms through Priceline and everything was perfect. Jeanette checked us in and she went over and beyond to ensure we had rooms we requested and that both rooms were on the same floor. She was extremely helpful. The full breakfast is NOT TO BE MISSED. It was great. If you love grits...they have the best ever! Parking...

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Helpful?
Thank gottavaca
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello gottavaca, we appreciate you taking the time to provide your valuable feedback and comments from your recent stay. I will share with our entire "Great Hotel and Staff" today. Please return soon for another "NOT TO BE MISSED" breakfast buffet.

Reviewed 22 February 2016

We stopped here during a long road trip and wwre blown away by the exceptional staff. Awesome Renee at the front desk welcomed us warmly and set the tone for a great overnight stay. After droppoing our bags in our super clean and comfy room, we dragged our weary selves down to the lounge for dinner and a drink where...

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Helpful?
Thank gerodoc1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you gerodoc1 for taking the time to review your hotel stay. We realize that our "Amazing Staff" can make a big difference for having a "Great Overnight Stay". Again thank you and please return again soon for another Amazing stay!

Fredericksburg, Virginia
Reviewed 21 February 2016

Great stay. Very comfortable, awesome location. Shuttle driver named Train met our every need. I would definitely stay there again if I were to stay in RVA overnight. I wish I had brought a swimsuit for that pool!

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Helpful?
Thank CDburton8605
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you CDburton8605 for your feedback. Train and our shuttle team will be excited to hear your " The Best comments!" Please return to RVA and bring that bathing suit!

Alexandria, Virginia
Reviewed 19 February 2016

I always enjoy my stays in the Richmond Crown Plaza.The shuttle service is a wonderful addition to staying there, Tomas is the best! He is always prompt, friendly, and makes the rides enjoyable. Make sure you ask for Tomas!

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Helpful?
Thank dvg2012
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you dvg2012 for taking the time to provide your feedback. Tomas and our entire team will be excited to hear your comments. Adding a third van has been a great add on to our service that our customers deserve. Please return again soon.

Oaks, Pennsylvania
Reviewed 19 February 2016

Great hotel, great staff. Wanda, one of the hotel managers, went far out of her way to resolve a booking complication and ended up saving us about 150 dollars. Thank you, Wanda! I would stay here again for sure.

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1Thank HerrJohannes
Virginia Beach, Virginia
Reviewed 18 February 2016

The room was better compared to the one I stayed in from the last time I was here last year. The room (422) is clean, sheets are fresh and bathroom are organized. I recommend to buy bottled water prior to setting in for the night. I had issues with the soda machine on the 4th floor where I stayed... I...

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Helpful?
Thank bubbafel
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you for providing your feedback. We have addressed the Coke machine and the slow drain. I apologize that you would need to report and issues however sincerely thank you for your comments allowing our team to correct. We are completing our new Fitness center this week! We are looking forward to seeing you soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Region: United States > Virginia > Richmond
Price Range: $197 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Booking.com and Travelocity so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles V3226KRkarens, 19 Feb 2017 | Read review
“Corner suites are roomier with added amenities”
 of 5 bubbles dys879, 24 Jan 2017 | Read review
“Face the James River / South”
 of 5 bubbles jeanbH120PX, 19 Dec 2016 | Read review
“Ask to be on the opposite side from the Dominion Power building under construction”
 of 5 bubbles jelder60, 17 Dec 2016 | Read review
5 of 5