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Crowne Plaza Richmond Downtown

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#12 of 81 Hotels in Richmond
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Crowne Plaza Richmond Downtown
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828 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Richmond Downtown
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Showing 815: English reviews
Chantilly, Virginia
Reviewed 22 November 2016 via mobile

We picked this hotel because of previous luck with the crown plaza brand and it was competitively priced for the area. Just one night. The bed, omg, we slept so good. It was a king and it felt perfect. The bath had been renovated and was quite nice. When we opened the curtains we were surprised at the beautiful large...

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Helpful?
Thank CmonTryIt
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you for you recent review of our hotel. Our Riverside View over looking the James River has become a hit. Again thank you and please return again soon for more!

Reviewed 22 November 2016

My best friend and I went to a convention in Downtown Richmond & stayed at the Crowne Plaza. The people who worked there were exceptional! Friendly & genuine as well! Our shuttle driver Tamas was awesome! He knew the city, the various restaurants & knocked it out of the park for our dinner recommendation. Loved it ! He does a...

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Helpful?
Thank Joanne S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Joanne S for taking the time to comment on your recent stay. A Fantastic Weekend is what you deserve! Again thank you for the feedback and please return again soon.

Richmond, Virginia
Reviewed 22 November 2016

Erica and Wyatt are super. Wyatt dealt with unhappy guest better I would have. I was waiting for spouse. Erica is friendly and welcomed us to the hotel. Pat both in house keeping are super. We wanted more coffee. Nicest staff I have ever met traveling. Hope the management knows the jewels they have working for them. Waiter Anthony was...

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Helpful?
Thank VAGirl1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you VAGirl1, we realize that we have a staff that sincerely cares. They take pride in providing southern hospitality. Our staff will be excited to hear your feedback and comments. again thank you for sharing. Please return again soon.

Pittsburgh, Pennsylvania
Reviewed 18 November 2016 via mobile

I only stay at the Crowne and its because of Crystal in the Great Room. She goes out of her way to make everyone feel at home. The Crowne is so lucky to have someone like her taking care of their guest. There's other hotels in the same area but none of them have a "Crystal". She could run a...

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Helpful?
Thank upsfox
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you upsfox for taking the time to provide your feedback and review of our property. Crystal and Tamas both will enjoy knowing that they efforts has been noticed. Our hotel and team are fortunate to have employees that truly enjoy providing hospitality daily! again thank you and please return again soon.

Reviewed 17 November 2016

Ms. Jeannie was fabulous, our room was clean and comfortable. The hotels restaurant and bar was nice, food was good. Convenient location to shopping and many restaurants. We will definitely stay here again.

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Helpful?
Thank Melanie B
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Melanie B for your wonderful comments. Ms. Jeannie has been sharing her joy for hospitality for many years. Again thank you and I know she will be joyed to hear your recent comments.

Baltimore
Reviewed 17 November 2016 via mobile

This was our first time staying in Richmond and not just driving through. What a great experience! The Crowne Plaza is a centrally located property, easy to get to with valet parking. The top three things that really impressed us was the size and cleanliness our room, the shuttle service and knowledge of the drivers and Erica and Wyatt at...

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Helpful?
Thank David W
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you David for proving your feedback. I know that Wyatt, Erica and our entire team will be excited to hear you comments today. A Rich Experience! is what you deserve! Again thank you and please return again soon.

Reviewed 16 November 2016

Overall the Hotel was very Nice. The staff were helpful and the transportation vans were on time and very helpful. Tomas was very nice and was helpful in recommending some bars and restaurants to eat at. Now to the but, The bed was the worst I have ever slept on. It was supposed to be a queen bed but was...

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Helpful?
Thank Tommy L
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Tommy L for providing your valuable feedback. I apologize that we had miscommunicated the bed size and/or possible room type. I will try and reach out to you directly if allowed to investigate this occurrence and try and make up for your experience. Again thank you.

Reviewed 14 November 2016

The staff at this hotel have been very friendly and helpful. Unfortunately, the room is not very clean. There are hairs in the bathroom, as well as dirt on the bathroom floor. The shower curtain has red spots on it, and the sheets and comforter also have stains. There was dust on the countertops and on top of the microwave....

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Helpful?
Thank m e
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear m e, thank you for taking the time to provide your valuable feedback. Our entire team would like to apologize for the issues you encountered with cleanliness. This should never happen. We are meeting today to investigate this occurrence to make sure it does not reoccur. I would like to talk directly if possible so that I and our...

Reviewed 10 November 2016

The service was very welcoming and the shuttle to the restaurant in the evening was very convenient. Make sure you allow for wait time in case the shuttle is en route somewhere else. Enjoyed the well equipped fitness center with free weights and treadmills, no weight machines. We had an executive king with a nice view of the river...windows were...

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Helpful?
Thank DM N
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you DM N, for taking the time to provide your review of your recent stay. Good news we just had our contractor complete the building window cleaning and as part of our upgrades we are receiving all new bedding with a more plush comforter! Great timing and again thank you!

Bristol, Tennessee
Reviewed 10 November 2016

I stayed here with a group of ladies for a conference. We had a good experience, but the highlight of this place was absolutely the shuttle driver, named Tamas! He was so helpful and friendly. If you stay here, you must meet him!

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Helpful?
Thank Ashley S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Ashley S for providing your review. Tamas and our entire team will be excited to hear your feedback. What a great guy! Again thank you and please return again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Region: United States > Virginia > Richmond
Price Range: $190 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com and Travelocity so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are roomier with added amenities”
 of 5 bubbles dys879, 24 Jan 2017 | Read review
“Face the James River / South”
 of 5 bubbles jeanbH120PX, 19 Dec 2016 | Read review
“Ask to be on the opposite side from the Dominion Power building under construction”
 of 5 bubbles jelder60, 17 Dec 2016 | Read review
“Forget the north side, get a room on the south side.”
  • North side view
  • South side view
 of 5 bubbles marklN8299CF, 13 Dec 2016 | Read review
“Try to get a room farther from the elevator, you can hear the 'traffic' of people walking by and their noise level.”
 of 5 bubbles ur2punny, 11 Dec 2016 | Read review
5 of 5