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Crowne Plaza Richmond Downtown

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#12 of 81 Hotels in Richmond
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Crowne Plaza Richmond Downtown
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833 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Richmond Downtown
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Showing 820: English reviews
Brooklyn, New York
Reviewed 7 November 2015

I'd like to mention the wonderful service by Faye in your restaurant. She was always there asking if we needed anything. Actually in many cases she was bring us food and drink before we even thought to ask for it.

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Helpful?
Thank Robert W
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you RobertW, for sharing your feedback. Faye will be excited to hear your comments about her Outstanding Service! She is an great example of true hospitality. Please return soon.

Milwaukee, Wisconsin, United States
Reviewed 7 November 2015

Overnight business trip. This property was very easy to get to and had a very interesting layout. My room was on the corner (rm 411) of the building and had tons of windows and natural light. From the beginning the staff and property impressed me. The property is also close to the James River and all its walking paths. My...

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Helpful?
Thank Tinade41
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Tinade 41, thank you for sharing your valuable feedback. Our sincere apologies that you would have any issues with our business center during your visit. We have corrected and have added two computers in our lobby for our guests. Again thank you and please return soon.

Highmore, South Dakota
Reviewed 4 November 2015

This hotel was excellent, the breakfast buffet was perfect, the front desk was very helpful, and Garry Garner was the best bell hop I have been around in years. Thank You for your hospitality and we loved our stay there.....

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Helpful?
Thank Craig F
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

CraigF, thank you for your feedback. Gary and our entire team will be excited to hear you enjoyed our hospitality. Please return soon to our Great Place Great People!

Reviewed 2 November 2015

The staff was very accommodating and attentive to my needs. Had a small incidental with the original room I was given and the desk clerk corrected it immediately. The room was comfortable, and decorated beautifully. The view was great overlooking the waterfront. The staff that stood out most was and provided excellent service was Shannon Jones, and the catering service/Chef-Willie.

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Helpful?
Thank Tamara B
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Tamara B for your comments. Our staff will be excited to hear your feedback concerning An Excellent Stay and Customer Service! We apologize that you would have any issues with a room however glad that we corrected quickly. Again thank you for providing your valuable feedback and please plan a return trip soon.

Reviewed 31 October 2015 via mobile

We had a great stay at the Crown Plaza Richmond Downtown. Unexpectedly one of the highlights of our stay was taking advantage of the courtesy shuttle. The complimentary shuttle will take you anywhere within 2 miles of the hotel which pretty much covers all of downtown including great shops, sights, and restaurants. Tamas the shuttle driver was a joy and...

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Thank TravelWizard1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you TravelWizard1 for taking the time to provide your feedback. Tamas and our valet team are a big hit. I know he and his entire team will be excited to hear your recent comments. Please return soon.

Maryville, Tennessee
Reviewed 27 October 2015

A nice hotel for a week's stay in the capitol city. Got a high floor room with a river view (requested at booking) and breakfast included every morning in the 2nd floor restaurant. Front desk personnel were average, but the restaurant employees were very attentive and welcoming, even with the free buffet ticket. Great buffet and staff kept it filled...

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1Thank Craig C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Craig C, for taking the time to provide your valuable feedback. I apologize that you had to wait as we corrected an elevator adjustment that now has been completed. I have past on your feedback to our front desk staff to correct. Again thank you.

Winchester, Virginia
Reviewed 25 October 2015

We booked a room on Saturday night. The price was high but the shuttle service they offer makes up for the fact the hotel is a bit further away from the restaurants and night life (only a few blocks away but when it rains it helps). The drivers can take you anywhere you want in a 2 miles radius.We thought...

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Helpful?
Thank virginiaresident2015
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Virginia Residents. I would like to sincerely apologize that you would need to move rooms for any reason. I am glad that you enjoyed our shuttle services and of course Tomas who is a friend of many! Again thank you for your comments.

Rochelle Park, New Jersey
Reviewed 21 October 2015

My wife and I spent 5 nights at this hotel while attending a Road Scholar Program. The entire staff was friendly, courteous and attentive. The room was clean and comfortable. We ate most meals in the hotel restaurant where the staff there couldn't have been more helpful, especially William, who prepared our eggs and waffles to order and servers Shannon...

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Thank TonyA1954
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello TonyA1954, thank you for providing your recent comments and feedback. The VCU Road Scholar Program has been a big hit with many that have enjoyed Richmond and our wealth of historical features. Our staff will be excited to hear your comments that I will share today. Please return soon.

Northern Virginia
Reviewed 20 October 2015

Very centrally located and if your room is on an upper floor on the best side of the building, a beautiful view of the James river and the western sky. The staff were helpful, although the check-in process is seemingly rather inefficient, making us glad that the check-out is automated. A very useful shuttle service is provided to restaurants and...

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Thank InformedTraveller
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Informed Traveller, our team would like to thank you for taking the time and effort to provide your valuable feedback. We would like to apologize that the Folk Festivals record attendance this year crowded parking availability and movement in the downtown area. We have taken note and have met with the city to better our parking options for upcoming...

Providence
Reviewed 17 October 2015

I arrived very late - 11:45 pm but was given a warm welcome. During the week several people were very helpful: Catherine Dodson, the VCU - Road Scholar coordinator, men at the Desk - Rocqui and later on, Rob Johnson, and a Van Driver named Tamas. The room was very comfortable and well taken care of. The meals were very...

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Helpful?
Thank Robert H
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you RH for your kind comments and feedback while attending the VCU program. We are hoping that you will be attending another program soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Region: United States > Virginia > Richmond
Price Range: $195 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“River views are great!”
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“request a room on a lower floor - maybe you'll have hot water”
 of 5 bubbles V3226KRkarens, 19 Feb 2017 | Read review
“Corner suites are roomier with added amenities”
 of 5 bubbles dys879, 24 Jan 2017 | Read review
“Face the James River / South”
 of 5 bubbles jeanbH120PX, 19 Dec 2016 | Read review
“Ask to be on the opposite side from the Dominion Power building under construction”
 of 5 bubbles jelder60, 17 Dec 2016 | Read review
5 of 5