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Courtyard Richmond Northwest/Short Pump

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122 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Richmond Northwest/Short Pump
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Showing 121: English reviews
Montreal, Canada
Reviewed 31 December 2014

We were driving down to Florida and stopped here the first night. Great price, lovely place, very clean, nice staff. We had room 401 I believe and it was very spacious and clean. Beds weren't the best but it was nice after a long day. In the morning we got breakfast down at the café place, not the best food,...

Thank Mina L
Bethesda, Maryland
Reviewed 9 December 2014

We had a one-night stay for a soccer tournament. The staff was friendly, efficient and accommodating; the room was spacious and very clean, with a nice array of amenities. We had one small issue requiring maintainence which was taken care of quickly and professionally. I didn't use the pool, workout room or stay for the breakfast - otherwise I may...

Thank Michele_M90
Reviewed 30 November 2014

Decided that it was less hectic to stay outside of Richmond....and plus...some of hotels in town charge up to $22 a day to park in their garage. Courtyard by Marriott North west....was a great choice. Close to all major roads....with access to plenty of places to eat and shop. The hotel was clean....quiet....and staff were friendly. I booked on Priceline...

Thank Jintsfan
Arlington, Virginia
Reviewed 21 November 2014

The staff at this hotel was friendly and very good. Unfortunately everything else I wasn't a fan of. The bed was probably the most uncomfortable thing I've ever laid on with the intention of sleeping. The pillows were nonexistent and I would have needed 10 of them to actually form the thickness of 1 actual pillow. The shower had no...

Thank J L
Beverly B, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Dear JL, I have read your review and do apologize for the uncomfortable stay you experienced with us. We are checking the issues you discussed and would like to have you with us again. We really appreciate your business. Please contact me at 804-346-5427 to discuss this revieiw further. Sincerely, Beverly

Gainesville, Florida
Reviewed 2 November 2014

This hotel was an average Courtyard Marriott hotel. They did not have a spa that was operational. The food was decent and the service was all right. The room was nice and it was clean. I liked the gym that they had. There was an indoor pool, but it was a little too cold to swim in for me. The...

Thank Barry V
ernie3950, General Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Good Morning Barry, Thank you for your comments regarding your recenet stay at our hotel. We always strive to exceed our guests expectations, and hope that we can be of service to you on your next trip to Richmond. By the way I have asked our chief engineer to raise the pool temp. by a few degrees as we have...

Roanoke, Virginia
Reviewed 20 October 2014

My family and I stayed for two nights. The Front desk was very kind and accomodating. We did have a leak in our room, which I never felt was resolved, but aside from this issue, the room was clean and the hotel was very nice, and the staff was friendly. There was a gentleman at the desk my second night...

Thank Megan H
ernie3950, General Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Thank you for your kind comments regarding your recent stay at our hotel. We always try to provide friendly professional service to our guests. We have shared your comments with our team, and are looking forward to the next time you visit our hotel. Feel free to contact the hotel if you need help with reservations.

Ocean City, Maryland
Reviewed 7 October 2014

Stayed for a weekend while going to Kings Dominion (which is just about 30 minutes away). Really have nothing bad to say about the place. Friendly staff, clean rooms, and reasonable room rates. We did feel that the Bistro on site was a bit pricey and not very good for breakfast, but nothing out of the ordinary. The good news...

Thank brian k
ernie3950, General Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Bryan, Thank you for choosing the Richmond Northwest Courtyard for your stay in October. I am glad that you were pleased with our hotel, I would like to let you know that we do have rates that include breakfast for two, that may help when planning a return trip. We all look forward to the next time we can be...

England, United Kingdom
Reviewed 28 August 2014

We only stayed for one night and have no complaints whatsoever. Check-in was fast and efficient and the room was a really pleasant surprise, being absolutely enormous. We loved the space and the (unusual for a chain hotel) colour scheme of oranges and other warm colours. Wifi worked a treat, bathroom was everything one wanted and needed and I wish...

Thank Puddy2409
Beverly B, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

I read your comments about your stay at our hotel. We are genuinely pleased that we were able to please you and your family while visiting the States. Please come stay with us when you visit again.

Boyds, Maryland
Reviewed 23 August 2014

If you are considering staying here DON"T! I have never in my life been treated like I was by Kevin at the front desk(he would not tell me his last name). After a long day at work and a 3 hour car ride we arrived only to find that the hotel was over booked and they gave away our room....

4Thank S_R_M260
Beverly B, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Thank you for your comments regarding your recent visit to our hotel. We are truely sorry that you had a bad experience with one of our associates. We always strive to not only deliver clean comfortable rooms, but also world class service to all of our guests. We have shared your comments with our team as a learning opportunity and...

Greenwich, Connecticut
Reviewed 10 August 2014

Stayed here for 3 nights during a recent business trip. Hotel is updated and well maintained. Room was great - desk, TV, WiFi, A/C all worked or functioned well. Bed was comfortable and shower had good water pressure. Only issue was hot water - if you didn't shower / shave by 7 am it seemed to run out. Reported it...

Thank neo36

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  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Richmond Northwest/Short Pump

Address: 3950 Westerre Pkwy, Richmond, VA 23233 (Formerly Courtyard by Marriott Richmond Northwest)
Region: United States > Virginia > Richmond
Price Range: $156 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Northwest/Short Pump 3*
Number of rooms: 154
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Also Known As:
Courtyard By Marriott Richmond Northwest Hotel Richmond
Courtyard Richmond Northwest
Richmond Marriott
Richmond Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Northwest/Short Pump staff and other travellers.
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Washington DC, District of Columbia
5 months ago

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Questions? Get answers from Courtyard Richmond Northwest/Short Pump staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with king bed and sofa sleeper had balconies.”
Soccercupcake, 21 Mar 2017 | Read review
“Stay away from 235 (right above a popular side entrance where the door is continously being slammed).”
TSH74, 25 Sep 2016 | Read review
“Easy in d out on the interstate.”
779saundrah, 17 May 2016 | Read review
“Ask for Ernie,Bryan or Beverly”
dapperdons, 8 Jan 2016 | Read review
“A room at the end of the hallway, away from the elevator and quieter; and closer to the stairs, would be my ideal room choice.”
Michele_M90, 9 Dec 2014 | Read review
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