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Hyatt Place Richmond / Arboretum

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Hyatt Place Richmond \/ Arboretum
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344 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Richmond / Arboretum
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Showing 344: English reviews
Reviewed 2 weeks ago

My invoice was wrong and they just tried to nickel and dime me even though I was staying on Hyatt points. Finally got it partially fixed but it was a hassle. Hotel is basic and you would expect more friendly staff. The manager had a real chip on her shoulder and a bad attitude. I am a white male with...

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Helpful?
Thank Ken C
Alexandria, Virginia
Reviewed 3 weeks ago

First time at the Hyatt. We stayed for 4 nights due to an emergency and have asked for late check out on Thursday they only granted us 30 min. The bed is uncomfortable. Breakfast is ok. There's no complimentary coffee after breakfast like other hotels. Overall, the hotel is ok. Ask for a room away from the exit door.

Review collected in partnership with Hyatt Hotels
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Thank mariarV2166HC
Culpeper
Reviewed 3 weeks ago

Spent two nights here and enjoyed the stay. No major problems and my room was great! Adequate TV channels but tv reception was not clear on multiple channels. Not in the room enough to complain or get it checked out. Used auto wake up call the first evening on the room phone - did not work. Likely my error, but...

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Thank vtcc64
Orlando, Florida
Reviewed 3 weeks ago

Very accommodating and friendly staff! Housekeeping was great with cleaning our room, front desk staff were amazing, 24/7 food service was excellent and convenient. Would highly recommend this hotel to anyone traveling to the Richmond area.

Review collected in partnership with Hyatt Hotels
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Thank sleeplessinva
Manchester, Connecticut
Reviewed 16 January 2017

The hotel was very clean, and parking was excellent. The staff is friendly, polite, and helpful. Breakfast was great With a wide selection of pastries, pancakes, omelettes, and great coffee. And the wifi works great!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank douglase454
Management response:

Thank you! We are glad you enjoyed your stay and we hope to see you again! Hyatt Place Richmond Arboretum Team

Reviewed 16 January 2017

Review collected in partnership with Hyatt Hotels
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Thank Kaniqua O
Management response:

Charlotte, North Carolina
Reviewed 16 January 2017

all was great. place nice and in good location. needed more room for eating and service area. Rooms was well kept and supplies was good. Need to add more channels to choice from on the television. Check out was no problem at all.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Valerie A. B
Management response:

Thank you for your feedback! We appreciate it and will look to get better! Thank you! Hyatt Place Richmond Arboretum Team

Philadelphia, Pennsylvania
Reviewed 2 January 2017

The check in staff was extremely friendly. When our tv didn't work in our room they came up to try and fix it even though the engineer was off for the day. When the tv didn't work they changed our room. When we came in late that night and wanted a drink the staff stayed to fix our drink even...

Review collected in partnership with Hyatt Hotels
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Thank A O
Management response:

Thank you so much for your kind words! We will continue to do our best to keep you happy! Thank you! Hyatt Place Richmond Arboretum Team

Reviewed 2 January 2017 via mobile

My partner and I stayed here overnight and it was great! The hotel was clean and the staff was very friendly, especially Francis I believe her name was. There was plenty of linen available for us in the bathrooms and the heat system worked very well. My only complaint is that the phone would not work

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Helpful?
Thank aja p
Management response:

Thank you! We hope you had a wonderful start to your new year! Hope to see you again! Thanks! Hyatt Place Richmond Arboretum Team

Kissimmee, Florida
Reviewed 1 January 2017

Thanks to the cleaning staff who maintains the rooms they do an excellent job I was very impressed with the cleaningness of my room when I first walk in this is one of my most fearsome moments when I walked into a room for the first time it's definitely a horrible to walk into a dirty room and the bathroom...

Review collected in partnership with Hyatt Hotels
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Thank herbertr268
Management response:

Thank you! We appreciate your feedback! We hope to see you again! Thanks Hyatt Place Richmond Arboretum Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities

Additional Information about Hyatt Place Richmond / Arboretum

Address: 201 Arboretum Place, Richmond, VA 23236 (Formerly AmeriSuites)
Region: United States > Virginia > Richmond
Price Range: $163 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Richmond / Arboretum 3*
Number of rooms: 128
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Hotels.com and Priceline so you can book your Hyatt Place Richmond / Arboretum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Richmond / Arboretum Hotel Richmond
Hyatt Richmond
Richmond Hyatt
Hotel Style:
#23 Family Hotel in Richmond
#24 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Richmond / Arboretum staff and other travellers.
3 questions
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over a year ago

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Questions? Get answers from Hyatt Place Richmond / Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book elsewhere if you need a handicap accessible bathroom”
 of 5 bubbles ecmt, 23 Feb 2017 | Read review
“Not worth it. Manager has no idea about customer service”
 of 5 bubbles M6485SNkenc, 4 Feb 2017 | Read review
“Stay somewhere else”
 of 5 bubbles MabeltheDawg, 5 Dec 2016 | Read review
“I was on the top floor and heard music in the hall initially; however, once I shut the door,it was quiet.”
 of 5 bubbles RevSanWill, 26 Sep 2016 | Read review
“Get a top floor room that does not face the main road that runs behind the hotel.”
 of 5 bubbles GeorgiaGal09, 20 Sep 2016 | Read review
5 of 5