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Hyatt Place Richmond / Arboretum

Traveller (59)
Dining (41)
Room & Suite (24)
Overview
201 Arboretum Pl, Richmond, VA 23236-3485 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
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Rooms
Dec. 2Dec. 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (575)
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Traveller rating
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LanguageEnglish
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All reviews two double beds outdoor pool wet bar pull out sofa lacrosse tournament decent breakfast nice hotel clean rooms the breakfast area a great stay free breakfast would definitely stay here again front desk staff hotel room home away from home yogurt enjoyed my stay
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11 - 15 of 573 reviews
Reviewed 4 weeks ago

Have stayed previously and had a great experience. Not this time. Overbooked due to weather related issues. Understanding if maybe had received a phone call so as not to find out at check in at 8 pm. Then expected non family grown men to share...More

Review collected in partnership with Hyatt Hotels
Thank Raymond L
Reviewed 4 weeks ago via mobile

If you like to watch tv it is awful here. I’ve stayed twice now and channels are HD but blurry and signal is a awful. At least half the channels are like the photos below. The staff is friendly and hotel is clean but it’s...More

Thank Charris80
Response from JessicaE2862, General Manager at Hyatt Place Richmond / ArboretumResponded 2 weeks ago

Hi Charris80, I sincerely apologize our TVs were not up to your satisfaction. Please know I will address your concerns with our maintenance department so we may better serve our guests. It is my hope you give us another opportunity to be of service to...More

Reviewed October 14, 2018

Wasn't satisfied with check in experience.Requested room on different floor. Was told no room available there. But the person behind me was given a room on floor I requested. Room had a big water stain in ceiling.More

Review collected in partnership with Hyatt Hotels
Thank alsgirl67
Response from JessicaE2862, General Manager at Hyatt Place Richmond / ArboretumResponded 2 weeks ago

Hi alsgirl67, I sincerely apologize for your check-in experience. With our new program a lot of our guests will check-in online. When this is done the guests receive their room number and will stop by the desk to pick up their keys. Please know we...More

Reviewed October 13, 2018 via mobile

Overall, hotel was great. Room was big and nice; though it was not ready when we checked in at 5:15, but we dealt with that. Front desk staff was not friendly at all - in fact, he answered the phone about 10 times while we...More

Thank pearleizumi
Response from JessicaE2862, General Manager at Hyatt Place Richmond / ArboretumResponded 2 weeks ago

Hi pearleizumi, I sincerely apologize our front desk team did not meet your expectations. I can assure you that is not a norm for our hotel and your comments will be addressed. I am delighted you enjoyed the guest room. We have always been known...More

Reviewed October 13, 2018

We have been staying here for several years now...looks like new management came in along with the renovations that have upgraded the lobby! Breakfast menu has changed a bit, but still quite yummy! Very centrally located for us to visit family and friends with easy...More

Review collected in partnership with Hyatt Hotels
Thank Laurie I
Response from JessicaE2862, General Manager at Hyatt Place Richmond / ArboretumResponded 2 weeks ago

Hi Laurie I We appreciate your loyalty to our hotel and the Hyatt Place Brand. Our new management team has been working hard to make the best improvements to satisfy our guests. Our new elevated breakfast experience will start on November 1st and I cannot...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Wheelchair Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Airport Transportation
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Restaurant
Details
Price range
US$109 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Best Value Hotel in Richmond
#20 Family Hotel in Richmond
#24 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$109 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Best Value Hotel in Richmond
#20 Family Hotel in Richmond
#24 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Photos
Traveller (59)
Dining (41)
Room & Suite (24)
Pool & Beach (2)
Business Centre & Event Rooms (9)
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Questions & Answers
Ask a question
Navigate560610
December 27, 2017|
Answer
Response from Q5820YDrobertp | Reviewed this property |
I believe $75.00 is the fee. There is weight limits. I am not sure what that would be
0
Votes
Amber_Motley721
September 5, 2017|
AnswerShow all 2 answers
Response from Luis C | Reviewed this property |
It should take you about 6 hours via I-95 N or 6.5 hours if you go via Charlotte (I-77 then I-85). If you are not in a hurry, the second route has better sightseeing/lunch-stop options. If you like BBQ and leave... More
0
Votes
Room Tips
"Opt for 5th or 6th floor suites with Two double beds with sofa bed and mini kitchen.."
GLW20
1 week ago
Read review
"If you don't need a handicap room (our was one) don't take one."
PagodaMan
Apr. 22, 2018
Read review
"Make sure there are no prior maintenance issues in your room"
94jenniferb
Mar. 4, 2018
Read review
"We stayed on the third floor very quiet ."
gisellecustodio
Oct. 9, 2017
Read review
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