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Hotel is very dated. We had to lift our door up in order to get it to close. Three separate rooms in our group had items stolen by housekeeping. When reported to management, all they did was ask housekeeping if they saw the items in...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded March 30, 2017
While we are pleased to know that you found our location to be convenient, we are sorry to hear that you were disappointed with your experience. We take all guest concerns very seriously and I can assure you that we are looking into your concerns...More
We stayed in room 603. It was a shame that an otherwise nice room had a mildew smell that knocked you over when you walked in. The toilet seat was also strangely low. We really had to struggle to stand up. I suppose ideal for...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded March 5, 2017
We appreciate your comments on our friendly staff, comfortable beds, and delicious breakfast. That being said, we have high standards for the cleanliness of our hotel and guest rooms, including a fresh smell, so we were disappointed to hear of the issue you encountered. We...More
Hotel location is not bad, and there are nice new shopping plaza really close by.
The hotel itself is a little bit old, and it could be just a little bit cleaner.
Breakfast buffet is $10 per person, but I don't think it is worth...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded March 3, 2017
Thank you for being our guest and thank you for taking the time to provide us with feedback on your experience. We appreciate your comments on our convenient location and friendly staff. We have high standards for the maintenance and cleanliness of our hotel so...More
We picked this hotel as we could walk to a bunch of breweries, some clustered by each other, such as Veil, Ardent, Isley and then the best ones, Mekong and The Answer. The holiday inn is always nice. Clean, comfortable. The server at the bar...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded November 17, 2016
Thank you for trusting Holiday Inn Richmond - I-64 West End for your hotel needs while visiting the nearby breweries of Richmond! It is a pleasure to hear that not only was our location convenient for walking to the breweries, you were comfortable and found...More
It is an older hotel but my room was updated, clean & comfy. Fitness center was similar to most hotels in this price range. I am not a fan of the free breakfast many hotels offer - would recommend wide array of choices one block...More
Thank Cindy C
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded November 10, 2016
Thank you for choosing Holiday Inn Richmond - I-64 West End for your recent Richmond stay; I'm pleased to know that you were comfortable and enjoyed your brief stay. We hope to have the opportunity to welcome you back again soon and we hope your...More