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Holiday Inn Richmond I 64 West End

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Traveller (19)
Room & Suite (12)
Dining (6)
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Overview
  • Excellent22%
  • Very good25%
  • Average20%
  • Poor16%
  • Terrible17%
25 Aug 2017
“Average 'budget' hotel; great front desk staff”
3 Jul 2017
“No free breakfast here”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
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Rooms
Jul. 2Jul. 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (225)
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21 - 25 of 218 reviews
Reviewed March 28, 2017 via mobile

Hotel is very dated. We had to lift our door up in order to get it to close. Three separate rooms in our group had items stolen by housekeeping. When reported to management, all they did was ask housekeeping if they saw the items in...More

Thank MO313
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded March 30, 2017

While we are pleased to know that you found our location to be convenient, we are sorry to hear that you were disappointed with your experience. We take all guest concerns very seriously and I can assure you that we are looking into your concerns...More

Reviewed March 3, 2017 via mobile

We stayed in room 603. It was a shame that an otherwise nice room had a mildew smell that knocked you over when you walked in. The toilet seat was also strangely low. We really had to struggle to stand up. I suppose ideal for...More

Thank Scriptspring
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded March 5, 2017

We appreciate your comments on our friendly staff, comfortable beds, and delicious breakfast. That being said, we have high standards for the cleanliness of our hotel and guest rooms, including a fresh smell, so we were disappointed to hear of the issue you encountered. We...More

Reviewed March 2, 2017

Hotel location is not bad, and there are nice new shopping plaza really close by. The hotel itself is a little bit old, and it could be just a little bit cleaner. Breakfast buffet is $10 per person, but I don't think it is worth...More

Thank BrunchBN
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded March 3, 2017

Thank you for being our guest and thank you for taking the time to provide us with feedback on your experience. We appreciate your comments on our convenient location and friendly staff. We have high standards for the maintenance and cleanliness of our hotel so...More

Reviewed November 12, 2016 via mobile

We picked this hotel as we could walk to a bunch of breweries, some clustered by each other, such as Veil, Ardent, Isley and then the best ones, Mekong and The Answer. The holiday inn is always nice. Clean, comfortable. The server at the bar...More

Thank Lauran24
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded November 17, 2016

Thank you for trusting Holiday Inn Richmond - I-64 West End for your hotel needs while visiting the nearby breweries of Richmond! It is a pleasure to hear that not only was our location convenient for walking to the breweries, you were comfortable and found...More

Reviewed November 1, 2016 via mobile

It is an older hotel but my room was updated, clean & comfy. Fitness center was similar to most hotels in this price range. I am not a fan of the free breakfast many hotels offer - would recommend wide array of choices one block...More

Thank Cindy C
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded November 10, 2016

Thank you for choosing Holiday Inn Richmond - I-64 West End for your recent Richmond stay; I'm pleased to know that you were comfortable and enjoyed your brief stay. We hope to have the opportunity to welcome you back again soon and we hope your...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Pool
Free Parking
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Conference Facilities
Room Service
Dry Cleaning
Laundry Service
Banquet Room
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$107 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Green Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Green Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (19)
Room & Suite (12)
Dining (6)
Pool & Beach (1)
Questions & Answers
Ask a question
TravelGal1246
July 9, 2016|
Answer
Response from Sarah H | Property representative |
Thank you for your inquiry. No, our hotel is not pet-friendly.
0
Votes
TravelGal1246
July 9, 2016|
Answer
Response from Sarah H | Property representative |
Thank you for your inquiry. No, our hotel is not pet-friendly.
0
Votes
Room Tips
"Stay away from this hotel"
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"Avoid unless price is the only thing that matters."
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"Pick a room at the higher floors."
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"Get a room away from the elevator and on the front side in the summer to avoid the heat."
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