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The hotel is nicer inside than it appears from the outside. The outside grounds seem to be frequented by homeless and evidenced the trash and empty beer bottles. With that said I don't think there is anywhere is Richmond that isn't inundated with homeless. The...More
Response from Shawn T, General Manager at Clarion Hotel Richmond CentralResponded 19 June 2017
Thank you for staying at our hotel and for sharing this review. You are right, there isn't any part of the city that does not see homeless activity. Since there is a gas station/convenience store across the street from our parking lot, cleaning...More
Stayed for two nights and was glad it wasn't longer. Desperately needs updating but to be fair the price reflects this. The staff were lovely, very friendly and helpful but there is a terrible smell of mothballs everywhere and the lift behaved quite worryingly, jumped...More
Response from Shawn T, General Manager at Clarion Hotel Richmond CentralResponded 5 July 2017
We appreciate you staying at our hotel and sharing your experience with us. I hope you reported bites and all other issues to the front desk so we can have these issues investigated and remidied for future guests. Please accept our aplogies.
I say generally quiet as it was, except for the fireworks on Sat nite at the stadium that is about a mile away. Staff were nice; the room clean & I always like having a frig & microwave. You'll see some areas that need attention...More
Thank Deborah C
Response from Shawn T, Guest Relations Manager at Clarion Hotel Richmond CentralResponded 22 May 2017
Dear Deborah C:
Thank you for staying at our hotel and for submitting this great review. We appreciate your business and wish to serve you again in the near future. We apologize for the fireworks produced by the baseball diamond next door.
horrible experience !! dirty, smelly, musty. Must have been a 10 watt bulb in the bathroom, so dark when my wife felt around and found the hair dryer in didn't work. the door looked like someone had tried to kick it in. we could go...More
Response from Shawn T, Guest Relations Manager at Clarion Hotel Richmond CentralResponded 10 May 2017
"should have slept in a dumpster instead" - Wow!!!!! I'm so sorry you feel this way.
On behalf of the Clarion Hotel Central, I would like to apologize for your horrible stay at our hotel.
Besides being outdated, pieces of bathroom vanity cut off, smelly premises and worn out furniture, my son WAS BITTEN, MORE LIKE ATTACKED, BY BEDBUGS. Just checked other reviews and appears this problem has been ongoing. I plan to contact Richmond Dept. of Health.More
3 Thank mewheel
Response from Shawn T, Guest Relations Manager at Clarion Hotel Richmond CentralResponded 12 May 2017
I'm so sorry that you did not enjoy your stay with us. I'm so sorry to hear about the bites your son encouraged as well. The Richmond Dept. of Health did show up yesterday per your request, and no signs of bedbugs were...More
US$57 - US$106 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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Bed bugs are not caused by dirt or filth. They are travelers. They travel within guests luggage from location to location. We have hundreds of travelers here weekly. Most travelers who are carrying bed bugs in their... More
Bed bugs are not caused by dirt or filth. They are travelers. They travel within guests luggage from location to location. We have hundreds of travelers here weekly. Most travelers who are carrying bed bugs in their have no clue. With that being said, in some instances, the same one complaining about bed bugs are the same guests who brought them along.
Any reported bed bug case we receive is inspected, treated and reinspected before other guests occupy the room.
I cannot guarantee the room will be bug-free because I'm not sure what the previous guest(s) left behind until it's reported to the hotel.