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Hilton Richmond Downtown

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Hilton Richmond Downtown
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1,350 Reviews from our TripAdvisor Community

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Showing 1,344: English reviews
Reviewed 2 days ago NEWvia mobile

I flew into Richmond for a 24 hour stay due to a formal event taking place at the Commonwealth Club. I stayed at the Hilton rather than the Jefferson as I had heard from others that they had moved to a full service concierge service to better accommodate guest needs. I enjoyed a wonderful experience at the hotel - after...

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Helpful?
Thank christ80qq
Portsmouth, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

My husband and I had the pleasure of staying at this location and we had a wonderful time. It’s centrally located in the downtown area. The hotel is in a perfect location to walk to the Richmond Coliseum or surrounding theaters and they offer free shuttle service within a 2 mile radius. It’s literally close to everything! There is a...

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Thank Darrylswife0701
About Hotel's Favourite Review
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Darryl's Wife; Thank you for your visit and wonderful review of our hotel and Richmond. Glad to hear you enjoyed most of our services; Fitness, restaurant, shuttle and more. Yes, we had to add some "guiet hours" signage to remind all to respect their neighbors, as not all guests are here to be festive, and some are working or...

Lyman, South Carolina
Reviewed 1 week ago

the walls were very thin, i could hear the people in the adjoining room even down to their sneezes, alarm clock and their sexual encounters. do realize that im in a hotel but needed to get proper rest for business class that i was taking at the hotel. i do not even know what a solution could be so i...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank janemax1
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your stay and post. I reached out with a personal note to address further. We seldom get the comment of "interior noise" from other rooms, and we need to know which room you occupied to further investigate. We look forward to addressing with you, and appreciate your visit and comments. Related to parking, checkout time is 11am,...

Herndon, Virginia
Reviewed 1 week ago

We enjoyed the beauty of this location, especially the modern amenities such as the digital key feature. The hotel is centrally located to everything, including the reason for our stay, the Altria Theater. We also enjoyed a lovely meal in the adjacent restaurant in the building, La Grotta. My only complaint was that since we had a city-view room rather...

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1Thank Christine C
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Christine; Thank you for your visit and comments about your stay. We are pleased to have the Digital Key and other modern amenities you noted. Glad to hear as well you enjoyed the new LaGrotta now located in our facility. Yes, our interior rooms can eliminate the "sounds of the city", as well we are addressing these noted concerns...

Fredericksburg, Virginia
Reviewed 2 weeks ago

The hotel is nice and the rooms are clean and nice. During my stay my heat would not come on so I had a technician in my room at 9 at night for about a half an hour. My room was located really far from the elevator. I have not seen a hotel that I had to walk down 2...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank gregsQ3503NF
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your visit and review. We certainly have had some cold weather, and than day's like summer, so our team is ensuring our systems are working in all conditions. Glad to hear our Technician was able to assist, and I'll send a personal note to ensure we met your expectation with the recovery. Being in a historic former...

Albany, New York
Reviewed 3 weeks ago

The last time I stayed at this property, it was just before the re-branding from an HGI to a Hilton. When it was an HGI I stayed here on numerous occasions and the service was superb then. It is still among the most personable properties out there. The leadership of this hotel empowers the staff to do for their guests....

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Thank James S
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear James; Thank you for your prior stays, as well this most recent now as a Hilton. So wonderful to hear your comments about our facility and especially our team, and their empowerment ! That is certainly our goal, and I'm glad it's recognized. We look forward to your future visits, and again thank you for your kind words, I...

Bethesda, MD, United States
Reviewed 3 weeks ago

What a nicely restored historic Hilton hotel in Downtown Richmond! The department store artifacts are in its lobby and decorated throughout. We stayed a long weekend for a convention event. Boy, did we pick the right location! You can practically touch the convention center. The hotel has a great bar/food along with a restaurant serving casual breakfast, lunch and dinner...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Michael W
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Michael; We thank you for your visit and great review. I'll be thanking those mentioned, and we do hope you'll come back and see us, and perhaps try LaGrotta, a great new addition to our facility ! Sincerely, John and team

Harrisonburg, United States
Reviewed 3 weeks ago

Every time I come to Richmond for a Convention or something else, I stay at the Hilton. I enjoy the staff. They are very welcoming. I come almost every year and I like using my Hilton Honors. I would recommend this Hotel to my friends.

Review collected in partnership with Hilton Hotels & Resorts
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Thank kaylenes2017
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your many visits and post to Tripadvisor. We appreciate your feedback and look forward to your next visit. Thanks for sharing with your friends. Sincerely, John and team

Mooresville, United States
Reviewed 3 weeks ago

I found the staff at the downtown Richmond Hilton were wonderful. Helpful and courteous from check in to check out. Rooms are well appointed and comfortable. If ever in Richmond again I would stay here.

Review collected in partnership with Hilton Hotels & Resorts
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Thank normanm77
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Norman; Glad to hear you had a great wedding visit with us. We are fast becoming a great wedding destination with so many venue's nearby for the rehearsal dinner, reception, and fun ! We do hope you visit again soon. Sincerely, John and team.

Fredericksburg, Virginia
Reviewed 3 weeks ago

I've stayed at this Hilton a few times now for conferences in Richmond, VA. The staff is helpful, and courteous. The location is convenient to many Richmond attractions, and great restaurants. I've enjoyed my stays and will stay here in the future.

Review collected in partnership with Hilton Hotels & Resorts
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Thank jannan67
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your wonderful "luxurious convenience" review, and thanks for your several stays with us. We'll share your comments with the team and do hope to see you back soon, and try some more of Richmond's great restaurants, and many nearby. Sincerely, John and team.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: $211 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity, Priceline and Hotels.com so you can book your Hilton Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Romantic Hotel in Richmond
#5 Business Hotel in Richmond
#6 Luxury Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an interior room for a quiet night sleep.”
 of 5 bubbles christinec871, 13 Feb 2017 | Read review
“Request a corner room”
 of 5 bubbles Darrylswife0701, 30 Jan 2017 | Read review
“Rooms on interior courtyard are quieter.”
 of 5 bubbles eminva, 20 Jan 2017 | Read review
“7th floor is the Exec. floor but good luck getting it. Even with my diamond status, i rarely get up there.”
 of 5 bubbles 20165, 5 Jan 2017 | Read review
“I was on the 4th floor and everything was good”
 of 5 bubbles UrbanBuzzMagCom, 30 Dec 2016 | Read review
5 of 5