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Hilton Richmond Downtown

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Hilton Richmond Downtown
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1,355 Reviews from our TripAdvisor Community

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Showing 1,349: English reviews
Atlanta, Georgia
Reviewed 6 April 2016

Last night I stayed in room 405. Stay away... from room 405. The room is gorgeous but it is literally directly over a bus stop. I now know the entire LOUD intercom call outs of the Richmond mass transit system. I basically could work for them. I swear, every 5 minutes a new bus arrived, followed by a LOUD announcement...

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Helpful?
Thank Johnny C
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Johnny C, Thanks for your visit and note. I'm so sorry to hear the "sounds of the city" and specifically the bus noises impacted your stay, and a good nights rest. Yes, some of our lower exterior rooms on Grace Street can hear the sounds. I will send a personal note to discuss further, as GRTC unfortunately for safety...

Washington DC, District of Columbia
Reviewed 4 April 2016

The hotel nice and the staff were pleasant. The room was less than a block from the convention center, which was very convenient BUT the room was quite average and the hotel was obviously overcharging for the room based on its proximity to the convention center. Since we were in town for business, we were counting on room service to...

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Helpful?
Thank dmt979
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear DMT979; Thank you for your visit and review. While I was glad to see you enjoyed our location, hotel and staff, I was disappointed to hear of your various issues with our breakfast room service meals. I sent a personal note to discuss further, as well I have shared with Chef to address with his team and ensure we...

Leesburg, Virginia
Reviewed 3 April 2016

I stay at this hotel whenever I'm in Richmond. The hotel was recently renovated and has historic charm, as it was the old Miller and Rhoads department store. The rooms are very nicely appointed and the staff is WONDERFUL -- so friendly and helpful. There is also a shuttle that will take you locally. The drivers are awesome, as well!

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Helpful?
Thank labgoldgirls
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Labgoldgirls; Thanks so much for your "wonderful" review of our hotel and staff. We are fortunate to have a great team here, and we appreciate your many visits and your comments to Tripadvisor. Sincerely, John and team

Baltimore
Reviewed 31 March 2016 via mobile

Stayed on a Saturday night - crazy crowded - tons of people in lobby and elevator. Front desk was great- loaned umbrella, have shuttle to restaurants etc. great price (points and price combo) so inexpensive, though no self parking and valet is $23. Room was standard - no upgrade available. Husband used fitness center and said it was fine.

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Helpful?
Thank baltimorefamily4
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Baltimore Family; We thank you for your recent visit on another busy night in Richmond. Most likely it was during the recent Trinity Convention in the city, and this certainly brings a crowd. I was glad to see you enjoyed some of our services; Complimentary shuttles, umbrella, and of course our pool and fitness area. We hope to see...

Vienna, Virginia
Reviewed 31 March 2016

Very nice, updated hotel close to everything in downtown and the financial district. We were able to walk to several nice restaurants there's a sports bar across the street at the Marriott. Bell service was a bit strange -- they gave us a cart to hump our own bags, but not a big deal. Fitness center is ok and the...

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Helpful?
Thank funoka
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Funoka; We appreciate your recent visit to Richmond and stay with us. Glad to hear you enjoyed many things in and around the hotel. I will share your comments with the bell team to ensure we assist with luggage in the future, they typically will ask first, and most of us (managers) as well will jump in when needed....

Alexandria, Virginia
Reviewed 29 March 2016

No robes or slippers in our room which was on the executive floor which gives you robes and slippers. No letter welcoming us to there hotel since it was our first time I would have expected one. The restaurant was O.K. The pool and hot tub were a disappointment because the morning hours there were NO towels and the pool...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank William c
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear William; Thank you for your visit and review to Tripadvisor. My apologies for your noted concerns. I sent you a personal email to discuss further. If you were on our 7th Floor / Executive Floor you should have had robes in addition to other amenities (In a quick review using your name it appears you were on the 4th...

Christiansburg, United States
Reviewed 28 March 2016

The hotel was a great place to stay near the Capitol. The staff went out of their way to make us comfortable. Everyone treated us like family. The shuttle service was awesome. This made out short getaway great. I would tell anyone to make sure they stay here for great service.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Stephanie T
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Hi Stephanie T, I'm glad that you had a Great Spring Getaway at the Hilton Richmond Downtown! I am glad our staff treated you like family and you found our shuttle service awesome! Richmond is also a great place to visit in the fall with many festivals. Hopefully we will have the chance to see you again soon. Best regards,...

Richmond, United States
Reviewed 28 March 2016

This was a last minute trip in a city that I was not familiar with. The location was nice because it was close to the VCU hospital where a family member was being treated. The hotel was nice and the lobby was spacious with high ceilings. Parking was expensive $23 a day with no real alternatives ($18 in the lot...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Edward I
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Edward; Thank you for your visit and feedback. I do hope your family member is doing ok after the VCU hospital visit. Being in the former historic Miller & Rhoads Department store, the majority of our rooms are larger, high ceilings, and many oversized, yet the doubles can be tighter as noted, and do not allow for the full-size...

gainesville, United States
Reviewed 28 March 2016

loved the building, room and pool. The lobby is amazing! The hotel is at the center of downtown. loved walking around Old Richmond and returning to the hotel for my extremely quiet room. The lobby and the new design are fabulous!!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ali A
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Ali A, Thank you for your review of our Hilton Richmond Downtown. We agree our "lobby is amazing" and we are conveniently located to many things downtown including the convention center, coliseum and several great restaurants! If you decide to venture out further we also offer shuttle service within a 2 mile radius. Inquire at the desk during your next...

Virginia Beach, Virginia
Reviewed 27 March 2016

This hotel recently made the upgrade to a Hilton property from a HGI. The rooms are newly renovated and are large! This is my favorite place to stay when in Richmond. The location is also great because it is only a few blocks from the Richmond Coliseum, the National, and many restaurants.

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Helpful?
Thank hbrow022
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Hi brow022, Thank you for your review of our newly upgraded Hilton. We do love our great location in the heart of downtown RVA. There are many great restaurants nearby with more to come. We hope to see you again soon. Best regards, Jimmy & Team Hilton Richmond Downtown

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: $211 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Hotels.com and Priceline so you can book your Hilton Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#6 Luxury Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The second floor was nice and quiet. It also has the pool and workout area.”
 of 5 bubbles htgribble, 22 Feb 2017 | Read review
“Get an interior room for a quiet night sleep.”
 of 5 bubbles christinec871, 13 Feb 2017 | Read review
“Request a corner room”
 of 5 bubbles Darrylswife0701, 30 Jan 2017 | Read review
“Rooms on interior courtyard are quieter.”
 of 5 bubbles eminva, 20 Jan 2017 | Read review
“7th floor is the Exec. floor but good luck getting it. Even with my diamond status, i rarely get up there.”
 of 5 bubbles 20165, 5 Jan 2017 | Read review
5 of 5