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Hilton Richmond Downtown

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Hilton Richmond Downtown
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1,297 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Richmond Downtown
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Showing 1,291: English reviews
Potomac Falls, Virginia
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 December 2015

This is the second time I've stayed at the hotel and it was even better than the last time. It was previously a Hilton Garden Inn but has been renovated. The hotel is the former Miller & Rhoads Department Store and has some old photos and exhibits around the lobby and on each of the floors. I am a Hilton... More 

Helpful?
Thank michzuck
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your past few stays with us and your review of our hotel. We are glad to hear you enjoyed our new Executive level, rooms, and lounge. I must agree, a visit to Perly's is a must, yet we now also have many great new restaurants nearby as well. We hope to see you back soon. We'll share... More 

Alexandria, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 December 2015

We stayed on the 7th floor and the room and hallways must have just been renovated. It was beautiful! The staff was friendly and very, very helpful! Cute little bar with gas fireplaces for intimate conversation. I would definitely stay at this hotel again!

Helpful?
Thank Carpediem425
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thanks for your recent visit and review to Tripadvisor. We were pleased that you enjoyed your stay in the "Heart of Richmond". We hope to see you in the near future. Sincerely, John and team. More 

Richmond, VA
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 December 2015

The Richmond Hilton Downtown is in an old grand department store. On each floor, there's a sign telling you what was on that floor when it was an active store. The pictures are of both modern Richmond and historic Richmond. Rooms have insanely high ceilings, comfortable beds and relaxing chair. Personnel was attentive and wonderful. Location is within 2 blocks... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Frances D
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Frances; Thanks for your recent stay and wonderful review. We are proud to continue the history of Miller & Rhoads in our multi-use facility, and in a great City with nearby attractions, and great restaurants as you noted. We hope to see you back soon. Sincerely, John and team. More 

RANDALLSTOWN
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 December 2015

Stayed one night at this hotel right after it converted from a Garden Inn. The staff was efficient and friendly and the room was clean and very comfortable. I was pleasantly surprised with the fitness center. I was able to do a full circuit, for me, workout and not miss my Normal regime. I was disappointed in the quality of... More 

Helpful?
Thank ARTHUR M
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Arthur; Thank you for your recent visit on review on Tripadvisor. I was pleased to hear you rated us "Nice and Clean", and enjoyed your stay. We will certainly communicate your food comments to the team to address ahead. We hope to see you back soon. Happy Holidays ahead. Sincerely, John and team. More 

Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 November 2015

After being on the road for 8 hours, I was road ugly and tired -- not in the mood to pass out undue complements. From the time I checked in (12:43AM) to the time I checked out, the experience was nothing but pleasurable. The staff (parking valet and front desk) were very friendly and empathetic, the room (in a wonderful... More 

Helpful?
Thank John C
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear John, Thank you for your recent visit and stay with us at our new Hilton - Richmond Downtown. I was glad to see you enjoyed our hotel and staff, especially after a long day on the road. We hope to see you back soon. Sincerely, John Cario General Manager More 

Atlanta, Georgia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 November 2015

I stayed at this hotel for 5 nights last week, and they converted from a Hilton Garden Inn to a Hilton on 11/16. I'm sure things will improve a lot more over time as they continue replacing the beds and furniture, completing the decor, and re-evaluate the food offerings on property; however, the hotel was not ready to convert from... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael19887
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Michael; Thanks for your recent visit and valuable feedback. We will share with the team and address your concerns. Regarding the picture on line it is actually our original model room with the proposed furniture ahead. We are actually having a photo shoot this week ahead to update all our pictures and collateral. All rooms had a complete renovation;... More 

Nashville, Tennessee
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 25 November 2015 via mobile

Stayed 5 nights here. This used to be the Hilton Garden Inn, and went through the transformation to the Hilton Richmond Downtown during my stay. This property is across the street from the Convention Center. The hotel is located inside an old department store (Miller and Rhoads) and is attached to a condo development. The king room was very comfortable.... More 

Helpful?
1 Thank tnmedic
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for you recent visit and positive review. We do agree we are fortunate to have a great location, in addition with our vans that will take you within 2 miles certainly makes it easy to get to many other businesses, attractions, or restaurants not within walking distance. We will address the comments on the evening delays with the... More 

Chicago
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 November 2015

Great renovation and the lobby looks very nice. The value was slightly below average as few amenities offered (no comp breakfast) like most Hilton Gardens. The front desk staff was very helpful and friendly. Great location in the city.

Helpful?
Thank Steve F
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Steve; We thank you for your recent stay with us and feedback. I will thank the front desk team for your efforts to you during your visit. We hope to see you back in the future. Sincerely, John Cario General Manager More 

Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 November 2015

The following comments reflect what I shared with Hilton on a survey they requested I answer. Considering how nice the hotel's appearance, and the room rates charged, I hope my experience was an isolated one, resulting from the confusion associate with the re-branding they did last week. Staff in the restaurant did not recognize the hhonors breakfast coupons and sent... More 

Helpful?
Thank Jim T
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Jim, Thanks for your visit and valuable feedback on your stay. I tried to send a personal note as well, however I received a message you are not accepting emails at this time via this application. I believe our team already reached out to you as well regarding your internal Hilton reply as well, and hope we addressed your... More 

Kansas City, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 November 2015

I can't say enough how much I love the staff at the hotel. Before the renovations kicked off, during them and now that its done the staff have been wonderful. The new look and feel going from the Garden Inn to the Hilton are wonderful. The new lounge is nice to relax in after work.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Roy Lee M
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Roy Lee M, Thank you for your compliments on our wonderful staff! They have done an excellent job during and now after the renovation as we changed the look and feel from the HGI to the now Hilton Richmond Downtown! They are the best part of the hotel and I hope we have the opportunity to welcome you back soon.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: $189 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Richmond Downtown 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Orbitz, Priceline, Hotels.com, Travelocity, Expedia and Odigeo so you can book your Hilton Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“executive floor upgrades”
 of 5 bubbles wmbrakeman, 28 Nov 2016 | Read review
“Rooms facing east are noisy...avoid those if you can.”
 of 5 bubbles rstravelerMaryland, 26 Nov 2016 | Read review
“My room on the 4th floor was a little noisy one night(7th game of the World Series).”
 of 5 bubbles JayB1r, 7 Nov 2016 | Read review
“A club level room is worth the extra”
 of 5 bubbles freqworld_traveller, 5 Nov 2016 | Read review
“Look closely at the map if a long walk from the elevator would be troublesome -- some rooms are pretty far.”
 of 5 bubbles aeflow, 2 Nov 2016 | Read review
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