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HYATT House Richmond-West

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HYATT House Richmond-West
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672 Reviews from our TripAdvisor Community

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Showing 667: English reviews
Glen Allen, United States
Reviewed 2 days ago NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank mikeaQ5447VF
Gwynn Oak, Maryland
Reviewed 2 days ago NEW

Very convenient to my office and of course the mall. The staff is excellent from the front desk to housekeeping to the maintenance staff...all greet and wish me a great day and evening. The suites are spacious and always clean. Would highly recommend!

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Thank gloriajs2017
Richmond, United States
Reviewed 2 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank amandawT4887PI
Reviewed 6 days ago NEW

The location is amazing so I have always said the next time I'm in town I'm definitely staying here! Nope! Never again. There were sports teams in town and the staff thought it ideal to spread them out on all six floors. All night it was noisy and front desk didn't do a thing. Had I known I would have...

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Thank Andrea F
Reviewed 1 week ago via mobile

I used to love this hotel but they are falling down with service and staffing. Hotel was clean but the breakfast buffet is at this point almost inedible except for the fresh bananas. The oatmeal was even raw. We checked in and were told we were "upgraded" to a suite that had a sleeper sofa vs the room I had...

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Thank lab12345
Falls Church, VA, United States
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank Delores G
Branford, Connecticut
Reviewed 2 weeks ago

A great stay with wonderful staff, and the best part...Great continental breakfast! Hotel looks fairly new and really loved the fireplace especially on a cold night; Its an added bonus. The rooms are fairly spacious and the inclusion of a fridge and microwave was really thoughtful especially for those traveling with families.

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Thank Lawrence O
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Lawrence O, I greatly appreciate the review on our hotel. Our buffet breakfast which is also included is very convenient for our guests. The guest rooms are currently being renovated to give our guests more of what they want. Everyone here is really excited and I hope you have an opportunity to see it for yourself! Thank you for...

Richmond, United States
Reviewed 3 weeks ago

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Thank Jim C
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Madison, Virginia
Reviewed 3 weeks ago

Originally my husband and I planned a one-night away trip to break up our holiday week of time off from routines, however we were so pleased with the accommodations that we stayed a second night. The cleaning staff respected our time in the room and had everything neatened nicely when we returned, working around our schedule with a smile. I...

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Thank 813dianeu
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear 813dianeu, I am pleased we were able to keep you a second night! Our hotel has been known to take people’s breath away. First time guests are always impressed with the décor of our lobby and guest rooms. Our customer service is phenomenal. It is all about you when you stay with us. Accommodating our guests is always a...

Washington DC, District of Columbia
Reviewed 3 weeks ago

Hyatt House was a perfect spot for our visiting family. One bedroom suite was wonderful, allowing kid(s) to be put to bed in one room and relax in the living room. Kitchen is well equipped for travel, and there is a borrow list for items that aren't already in the room. Location at Short Pump allows for ample parking, shopping,...

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Thank gracew2017
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear gracew2017, Our extended stay hotel is the perfect choice for families. It does not matter if the visit is just for one night or for a long term visit. The reason why it works so well is because our rooms can accommodate families. The rooms are spacious and the rooms with kitchens are fully equipped making it convenient for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: $175 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hyatt Hotels Corporation, Travelocity and Priceline so you can book your HYATT House Richmond-West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
12 questions
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4 months ago
3 months ago
2 months ago

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Questions? Get answers from HYATT House Richmond-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the brunch.”
 of 5 bubbles G5516EIjosephc, 28 Nov 2016 | Read review
“the cost of the suite was not much more than the other rooms, be sure to check it before booking!”
 of 5 bubbles kindredspirits, 27 Nov 2016 | Read review
“Top Floors & Tub Suite is a MUST!”
 of 5 bubbles 149tasiam, 14 Nov 2016 | Read review
“There is no real 'view' since the hotel is connected to the shopping area. But the suites are large and comfortable.”
 of 5 bubbles PhyllisD446, 1 Nov 2016 | Read review
“The Suite is value for money”
 of 5 bubbles MagneticCrossroads, 18 Oct 2016 | Read review
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