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HYATT House Richmond-West

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HYATT House Richmond-West
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682 Reviews from our TripAdvisor Community

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Showing 677: English reviews
Bowling Green, United States
Reviewed 9 August 2016

Just book it now. You won't regret it. The hotel is placed in a gorgeous outdoor mall with restaurants and stores within walking distance. The pool/hot tub/lounge area is relaxing. The breakfast is above and beyond the standard continental. Modern and classy.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Charlene G
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Charlene G, I appreciate you taking the time from your busy schedule to write our hotel a review on Trip Advisor. I am so happy to hear that you enjoyed our location in the mall, and I hope you were able to shop and eat at every place that you wanted! Thank you for mentioning our outdoor fire pit and...

Reviewed 8 August 2016 via mobile

Amazing location! My family and I stayed here for vacation for 4 days an sing room, great maid service room was cleaned well everyday , beautiful pool and lobby just a great location in the heart of everything you need to be comfortable! Will def be back !

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Helpful?
Thank Nicole S
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Nicole S, I am happy that you picked our hotel for your four day vacation spot while visiting Richmond. Thank you for mentioning your housekeeping service. Our housekeepers work hard to provide the best service possible for our guests at the hotel. You were right when you said that our location was in the heart of everything. Our attachment...

Richmond, Virginia
Reviewed 7 August 2016

This is a great hotel! The staff were very polite and accommodating. The room was extremely clean and the corner suite is very spacious. The bathtub in the living area was amazing! I would highly recommend staying at this hotel. We didn't use any of the amenities as we were only there for a short stay. We'll definitely be back...

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Helpful?
Thank sfotovat
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear sfotovat, Thank you for choosing our hotel during your visit to Richmond. I am happy to hear that during your stay you encountered friendly and accommodating staff. Our staff works hard to make sure that all of our guests feel welcome and have everything that they need for a great stay. I am glad that you were able to...

Reviewed 6 August 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Maureen D
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Raleigh
Reviewed 4 August 2016

My husband and I booked this location online after researching many hotels for a one night stay on our way to DC. This hotel is in the best spot! Pros: Convenience and location (free hot breakfast) Clean large rooms Pool and Gym amenities are wonderful Kitchen is fully equipped Cons: Free hot breakfast was less than OK. The set up...

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Helpful?
Thank Yolanda M
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Yolanda M, I appreciate you taking the time to write our hotel a review. I am happy that after all of your research you picked our hotel for your one night stay, and I am pleased to know that we did not disappoint. Thank you for providing details for other travelers on the convenience of our location. Our location...

Matteson, Illinois
Reviewed 3 August 2016

This hotel has it all. Friendly and courteous staff, dynamic location, business office, pol, what's not to love? They even give you a pool in your room! To be more exact, a wading pool. Let me explain. In the bathroom, there is a shower with a European accent. There is a hole in the glass wall for you to reach...

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Helpful?
Thank Charles F
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Charles F, Thank you so much for sharing your experience at our hotel. I am so pleased that you felt like our hotel had it all. Our staff are always welcoming and do their best to ensure that our guests are informed of everything that our hotel has to offer. I sincerely apologize about your experience with your shower....

North Chesterfield VA, United States
Reviewed 30 July 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Virgil F
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Atlanta, United States
Reviewed 28 July 2016

Being able to walk through the open mall attached to the hotel, provided a refreshing end to long business days. Hotel was nice and clean. The breakfast buffet was quite extensive, larger than usual for a free breakfast hotel.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Kerry K
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Kerry K, I sincerely appreciate your feedback on your stay at our hotel. I am so glad that our location in the Short Pump Town center provided a sanctuary after a long day of work. The atmosphere of the mall is definitely calming especially in the evenings. I appreciate you mentioning our buffet breakfast. It certainly provides many different...

Buffalo, United States
Reviewed 27 July 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Joshua M
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Frederick, United States
Reviewed 27 July 2016

Review collected in partnership with Hyatt Hotels
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Thank Amanda T
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: $173 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the brunch.”
 of 5 bubbles G5516EIjosephc, 28 Nov 2016 | Read review
“the cost of the suite was not much more than the other rooms, be sure to check it before booking!”
 of 5 bubbles kindredspirits, 27 Nov 2016 | Read review
“Top Floors & Tub Suite is a MUST!”
 of 5 bubbles 149tasiam, 14 Nov 2016 | Read review
“There is no real 'view' since the hotel is connected to the shopping area. But the suites are large and comfortable.”
 of 5 bubbles PhyllisD446, 1 Nov 2016 | Read review
“The Suite is value for money”
 of 5 bubbles MagneticCrossroads, 18 Oct 2016 | Read review
5 of 5