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Hilton Richmond Hotel & Spa / Short Pump

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Hilton Richmond Hotel & Spa \/ Short Pump
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933 Reviews from our TripAdvisor Community

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Showing 929: English reviews
chesapeake, virginia
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 days ago NEW via mobile

Met a friend and business associate here for coffee. Sat in Shulas, the restaurant. Nice buffett, waitstaff was attentive and friendly without hovering. Lobby is modern and warm. Location is in heart of all the development in the West End. Shopping and dining all around and walkable.

Helpful?
Thank t c
Severna Park, Maryland
Level Contributor
6 reviews
3 hotel reviews
Reviewed 5 days ago NEW via mobile

The hotel is very nice, clean and the staff was very nice and helpful. We had drinks in the bar which is large and fun to hang out in at night. I used he exercise room and it was clean but a little small for the size of the hotel. The cafe is convenient and coffee was good. Our room... More 

Helpful?
Thank Heidi G
Buffalo, New York
1 review
Reviewed 6 days ago NEW

Stayed for a sporting event. From check in to departure our stay was excellent. The rooms were clean and the location was fantastic. The only recommendation I would make is to have a self laundry room. Being here for a sporting event this would have been helpful.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lisa B
Newport News
1 review
Reviewed 6 days ago NEW

Excellent Service. This hotel keeps itself well maintained beyond the norm. Mini-fridge is new and maintained, preventing the annoying hums & gurgles that mandate unplugging them in most hotels to let yourself sleep after long flights.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 744nathanielw
Greenville, South Carolina
1 review
Reviewed 1 week ago

This trip was purely for rest and relaxation. The facilities and staff here were exceptional in every way, so our goals were achieved. The breakfast was delightful and so plentiful, pleasantly presented. Highly recommend.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank anndU5263LI
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings AnndU5263LI, Thank you for taking the opportunity to share a review of your recent stay with us on Tripadvisor. I am pleased to hear that our staff and property not only met, but exceeded your expectations during your time here with us. We are very fortunate to have a top notch team of hospitality professionals that focus on total... More 

Halifax, VA
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

We went to Short Pump for a girls shopping weekend. I'm a HHonors member and always try to stay at a Hilton hotel. This one didn't disappoint. Very helpful staff, gorgeous rooms and lovely spa. Food was delicious at the restaurant as well. I'm definitely going back with my husband for a weekend.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tina M
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Tina M, Thank you for taking the opportunity to share a review of your recent stay with us at The Hilton Hotel & Spa @ Short Pump. We appreciate your loyalty as one of our valued Hilton Honors members. I am pleased to hear that you enjoyed your time here with us. Our staff prides themselves in taking exceptional... More 

Virginia
Level Contributor
5 reviews
4 hotel reviews
Reviewed 1 week ago

The Hilton Short Pump is a beautiful hotel with great accommodations and friendly service. I stay here yearly while attending a conference and feel like I am coming home. There is a ton of shopping all around which is nice with plenty of activities and restaurants nearby! I highly recommend this hotel!

Helpful?
Thank birdma70
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Birdma70, Thank you for taking a few moments to share a recent review of your stay with us. We appreciate your organization selecting to host its annual event with us . Our team looks forward to welcoming you back next year. The convenient location of the hotel affords our guests with a plethora of shopping and dining options which... More 

MD, United States
1 review
Reviewed 1 week ago

Hilton Brand is a Great Hotel. I have stayed at the Hilton at Short Pump many times. Each Stay is always a Great Experience. Try Hilton at Short Pump, Henrico County Richmond , VA The Staff is Great the Hotel is Clean. And most Importantly, the Rooms are Very Clean.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 453hiramb
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings 453hiramb, Thank you for taking a few moments out of your busy schedule to share a review of your recent stay with us. First, please let me begin by thanking your your continued patronage of our hotel. We are fortunate to have many repeat guests, some are here with us on a weekly, bi-weekly, or monthly basis. Our team... More 

Norfolk, VA, United States
1 review
Reviewed 1 week ago

The reason for our visit was to celebrate my wife's birthday with our son and his family who live in the area. We had dinner in Shula's, which was excellent. We also spent time in the executive lounge, which was not a very good experience because there were a number of children and teen agers playing in the lounge. The... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 768willies
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings 768willies, Thank you for taking the opportunity to share your review regarding your recent stay with us. I am pleased to hear that you were able to enjoy dinner in Shula's during your stay with us and everything was to your liking. Regarding the executive lounge, I apologize for your poor experience. Our lounge is typically staffed with a... More 

Danbury, Connecticut
1 review
Reviewed 2 weeks ago

the hotel is CLEAN, modern décor, comfortable rooms and customer service that one would like to have at a hotel but rarely gets to see. I did not have a single bad experience with a staff member (there is always at least one person having a bad day - but not here!)

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank valerierr2016

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 

Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 W Broad St, Richmond, VA 23233-7689
Region: United States > Virginia > Richmond
Price Range: $219 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Hotel Style:
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Green Hotel in Richmond
#2 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Hotel & Spa / Short Pump staff and other travellers.
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Questions? Get answers from Hilton Richmond Hotel & Spa / Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“executive floor provided a lounge with excellent service”
 of 5 bubbles servantw2016, 8 Nov 2016 | Read review
“Room was really nice. Always best to ask not to be located near other group bookings b/c they can be loud or all leave at the same time.”
 of 5 bubbles fourwests, 24 Oct 2016 | Read review
“Just don't stay here.”
 of 5 bubbles gothgirl2015, 13 Oct 2016 | Read review
“All rooms are excellent!”
 of 5 bubbles 971rons, 29 Sep 2016 | Read review
“The 8th floor gives access to free tea coffee soda any kind of drinks snacks and food”
 of 5 bubbles Quey2015, 7 Sep 2016 | Read review
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