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Extended Stay America - North Chesterfield - Arboretum

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Extended Stay America - North Chesterfield - Arboretum
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88 Reviews from our TripAdvisor Community

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Showing 87: English reviews
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McLean, Virginia
Reviewed 2 weeks ago

The kitchenette in room was NOT properly cleaned (drawers dirty with some leftover something in them) the handles of the cupboards were sticky and gross. The room (a suite?) came with two bathrooms one of which did NOT have toilet paper. Asked for it twice and never got any. (Some other guests complained too and received no response either). The...

Thank CCT-soccer
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for taking the time to provide your feedback about our hotel. I am sorry to hear that your experience wasn’t satisfactory. Thanks to your comments, we will be all the issues you have mentioned. I am grateful for the feedback you provided so we are able to continually improve our hotel. Please contact me, at mdl@extendedstay.com, if you...

Mazomanie, Wisconsin
Reviewed 16 November 2016 via mobile

We booked a room on Priceline and it did not allow us to select beds or number of people. Since there were 3 of us, we asked for a room for 2 beds upon arrival. The front desk young ladies seemed to be in training and didn't know what to do so they asked the unpleasant supervisor in the next...

1Thank Maz0Cak
Charlotte, North Carolina
Reviewed 5 November 2016 via mobile

They did not have the room I booked (2 queens) so they put us in a room with a king and a pull out couch, calling it an "upgrade." The place is dirty(there were remaining items from a previous occupant), they didn't have linens for the pullout bed, no towels, and there were bugs in the bathroom. We had to...

1Thank ndcharlotte
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. Your experience with the room type and the cleanliness of the room you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, the team and I will review our cleanliness standard operating procedure and ensure...

Oakland, Maryland
Reviewed 26 September 2016

Great location. Nice employees. Safe place. No ice machine. Dirty rooms. Bathroom had mold. Refrigerator had mold. The rug was worn and stained. The hallway smelled. I refused to use the shower as it had a soapy/stain film. The pillows were terrible. One was chopped up hunks of foam inside a pillow case. One of the beds was missing a...

1Thank DougOxford
Manager_11525, Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate your kind words regarding the hospitality of our employees and our great location. However, I sincerely apologize for the uncleanliness and the condition of your room. We strive to provide comfortable and clean rooms for all of our guest. We will use your comments to...

Old Saybrook, Connecticut
Reviewed 13 September 2016

I had the pleasure of staying here for a week in August. The hotel is clean and met my needs for my stay. The one area that they were addressing while I was there,. training was in progress by a corporate person,Mary was trying to improve the situation. They had a few new employees at the desk. I am sure...

1Thank patricia u
Saint Augustine Beach, Florida
Reviewed 16 July 2016 via mobile

My daughter gave birth 4 weeks early. On the same night their water pipes broke . Due to the water damage their insurance company put them up at this location , 2 weeks later I came to lend what help I could, I arrived in town super late and got a room for the night to be close I paid...

1Thank server63
Norwalk, United States
Reviewed 7 July 2016

I recently visited the Richmond, VA area and stayed at this hotel. The exterior of the hotel was apparently under "cosmetic construction" and the interior was in need as well. I am certain the rooms were what one would expect for a place that people sometimes reside at for months at a time. What I didn't expect was the confederate...

1Thank DRWatcher
Tampa, Florida
Reviewed 21 May 2016

Clean and relatively safe. Parking is easy. Did not clear snow after snowstorms. Maid went in room even when I'd told desk I didn't want room cleaned. Unit is well lit and modern. Carpet nice. Bed firm but not rock hard. Stayed for 3 months and only issue was clueless manager being unwilling to give a decent deal...had to keep...

Thank Dottie G
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the inconveniences you experienced. I will be sure to use your comments as a training tool to coach our housekeeping and front desk staff to ensure your experience is not repeated. We are sorry for these issues,...

Powhatan, Virginia
Reviewed 3 May 2016 via mobile

We booked this hotel through Expedia non-refundable, otherwise we would have gone somewhere else. First there was absolutely no information in the room about TV stations, local information, wifi, etc. The room was supposed to be a studio and it did have cabinets, a fridge, and a two burner stovetop. But nothing else. The cabinets were empty and the wood...

2Thank twoprecise
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen...

Waldorf, Maryland
Reviewed 3 April 2016

Okay, where do I even begin? Well lets just start from the beginning. Upon arriving to the hotel, we were unloading and noticed a bunch people just hanging outside smoking, drinking, etc. Now that wasn't a big deal. However, the cigarette butts and empty beer bottles stay outside on the grounds the entire weekend that we were there. No one...

5Thank Shawn O

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - North Chesterfield - Arboretum

Address: 241 Arboretum Place, Richmond, VA 23236 (Formerly Homestead Studio Suites - Richmond - Midlothian)
Region: United States > Virginia > Richmond
Price Range: $96 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - North Chesterfield - Arboretum 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Richmond / Midlothian Hotel Richmond
Extended Stay America Richmond
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Questions & Answers

Questions? Get answers from Extended Stay America - North Chesterfield - Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own pillow.”
 of 5 bubbles DougOxford, 26 Sep 2016 | Read review
“Second Floor rooms seem cleaner”
 of 5 bubbles DRWatcher, 7 Jul 2016 | Read review
“Here is a tip. If you're considering this hotel, reconsider. This place is terrible.”
 of 5 bubbles ShawnO78, 3 Apr 2016 | Read review
“Rooms at a different hotel are highly recommended.”
 of 5 bubbles JeanneF847, 13 Mar 2016 | Read review
“If you want a good room, book it at another hotel!!”
  • The hole in the faucet: That's where something should be to pull to send water to the shower hea
 of 5 bubbles JLSDH, 9 Mar 2016 | Read review
5 of 5