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Every review you read about this hotel is true. The hotel is understaffed. Amenities are not as they claim to be. Rooms are without any kitchens utensils or coffee pot. Apparently, you need to ask for them
Continental breakfast is a granola bar and/or prepackaged...More
1 Thank Moonshadow123
Response from Manager_11525, Manager at Extended Stay America - North Chesterfield - ArboretumResponded 27 April 2017
I received a copy of your review, and wanted to take a moment to personally respond. The condition of the room and the hotel experience you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we...More
Very nice place to stay. But i think they should go to a card based system for the laundry because they don't have quarters sometime. This way longer staying guests can wash without the need of quarters.More
Thank RICKIE L
Response from Manager_11525, Manager at Extended Stay America - North Chesterfield - ArboretumResponded 7 April 2017
Thank you for taking the time to share your experience. I am glad to see you were pleased with your accommodations during your stay. We will also make sure to take note about our on-site laundry facilities. Thank you again for sharing your experience with...More
A friendly desk clerk was the highlight of a recent stay here. She handled check-in quickly. She was fast in finding the utensils that I needed to use in the full kitchen this property provides. She also helped to troubleshoot a problem with the wifi...More
Response from Manager_11525, Manager at Extended Stay America - North Chesterfield - ArboretumResponded 3 April 2017
Thank you for the feedback about your stay at our hotel. Thanks to your comments, we will be reviewing with the staff. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing our hotel....More
The kitchenette in room was NOT properly cleaned (drawers dirty with some leftover something in them) the handles of the cupboards were sticky and gross.
The room (a suite?) came with two bathrooms one of which did NOT have toilet paper. Asked for it twice...More
Response from Manager_11525, Manager at Extended Stay America - North Chesterfield - ArboretumResponded 9 February 2017
Thank you for taking the time to provide your feedback about our hotel. I am sorry to hear that your experience wasn’t satisfactory. Thanks to your comments, we will be all the issues you have mentioned. I am grateful for the feedback you provided so...More
We booked a room on Priceline and it did not allow us to select beds or number of people. Since there were 3 of us, we asked for a room for 2 beds upon arrival. The front desk young ladies seemed to be in training...More
US$73 - US$103 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Homestead Studio Suites Richmond / Midlothian Hotel Richmond ,