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Holiday Inn Express Richmond I-64 Short Pump Area

170 reviews
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Traveller (6)
Room & Suite (28)
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Overview
  • Excellent34%
  • Very good42%
  • Average12%
  • Poor6%
  • Terrible6%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Richmond I-64 Short Pump Area
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Dec 24Dec 25
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1 room, 2 adults, 0 children
Standard Room
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Reviews (170)Write a Review
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All reviewshi expressfour pillowsstayed at the holiday innfront desknice spreadpet feeroom was cleanfridge and microwavefree continental breakfastnorth carolinaexcellent place to stayshort pump areafresh fruitwould stay here againtwo double bedsnice hotelhotel room
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1 - 5 of 165 reviews
Reviewed 2 weeks ago

The first room we were given did not have a functioning TV, there was no HDMI cable attached and non available. The Keurig coffee pot was filthy, covered with dust. There were only 2 hangers so we asked for more which we did receive. We...More

Thank Nedda H
Response from E C, Manager at Holiday Inn Express Richmond I-64 Short Pump AreaResponded 2 weeks ago

Thank you Nedda for taking the time to review your recent stay. We apologize that some aspects of your stay fell below expectations. We agree that the housekeeping oversights were unacceptable, and this is being addressed immediately. We are retraining all our staff and performing...More

Hotel's Favourite
Reviewed 22 July 2017

This is our favorite place to stay on our getaways in Richmond. Very good location (close to I-64 which means to Downtown), close to some great parks, in a nice safe area. Front desk is efficient and polite, hotel maintenance team keeps everything in very...More

1  Thank pyatachok
Response from Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump AreaResponded 24 July 2017

Thank you for the 5-Star Review of our hotel! We love to hear that you had a great stay with us and enjoyed our good location. We look forward to the next time we see you! Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond...More

Reviewed 4 weeks ago

Typical Holiday Inn Express, located on the edge of town, close to shopping areas and interstate highway. Having said that no noticeable traffic noise. Hotel room was a good size, clean. Manageress held a get to know you session in the evening where snacks and...More

Thank rob3066
Response from E C, Manager at Holiday Inn Express Richmond I-64 Short Pump AreaResponded 4 weeks ago

Thank you for taking the time to review your recent stay with us. We are happy to hear you enjoyed our quiet rooms and Manager's reception! We apologize that mud was left on the floor for that long, as it is unacceptable. We have addressed...More

Reviewed 15 October 2017 via mobile

The hotel is in a nice location. The staff is very nice and friendly. The hotel needs to update the furniture in the room. The mattress on the bed is very old and sinks in the middle. It did not allow my wife and I...More

Thank Arankaglenn
Response from E C, Manager at Holiday Inn Express Richmond I-64 Short Pump AreaResponded 16 October 2017

Thank you for taking the time to provide feedback on your recent stay. We deeply apologize that you had issues with you mattress as they were replaced last year. We will be sure to have our maintenance team check the bed springs, as it sounds...More

Reviewed 10 October 2017

Ok,I realize checking in a hotel after 10 pm,is not the smartest travel tip.However, one would think the staff would not place a valued IHG Priority Club member in a room situated right beside vending and the elevated.Now, without mentioning the horrendous mess in the...More

Thank glynr34
Response from Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump AreaResponded 12 October 2017

Thank you for taking the time to provide feedback on your recent stay. We deeply apologize that our elevator was running slowly, and we would never want any of our guests to have to carry a stroller up and down steps. We generally do not...More

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Traveller (6)
Room & Suite (28)
Dining (2)
Pool & Beach (2)
Hotel & Grounds (31)
Bathroom (4)
Business Centre & Event Rooms (3)
About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Dry Cleaning
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Outdoor pool
Details
Price range
US$114 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Family Hotel in Richmond
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$114 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Family Hotel in Richmond
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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