Kim at the front desk was wonderful. She greeted us like we were family. Then a few weeks after or stay we had an issue with the billing.... she remembered us and fixed it with no problem. Thanks Kim!!
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Our family of four (2 humans 2dogs) evacuated from Florida due to Irma. When I made the reservation and the woman heard where we were from, she said that not only was the company waiving the pet fee but that our rate would go down....More
Thank you for sharing your experiences on TripAdvisor! We love to hear that we could provide you with an exceptional stay during this stressful event. We are happy that you enjoyed your stay at our pet friendly hotel, and we look forward to the next...More
Great hotel and good location. Wonderful staff, Kim at check in was super friendly and helpful. Nice clean rooms.We had a very comfortable king size bed with one of their new mattress. Nice free breakfast with nice variety to choose from with both hot and...More
Thank you for taking the time to review your recent stay with us. We are happy to hear you had a great stay with us and enjoyed our wonderful staff and good location! . We hope to see you again the next time you visit...More
I was in Richmond for one night of business, and was not going to spend a whole lot of time in a hotel, so value was key for me. This Holiday Inn Express was in a good location relative to my business, easy in-easy out....More
Thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed your stay, and that we offered everything you needed for your business trip to Richmond. We hope to see you again the next time...More
This is our favorite place to stay on our getaways in Richmond. Very good location (close to I-64 which means to Downtown), close to some great parks, in a nice safe area. Front desk is efficient and polite, hotel maintenance team keeps everything in very...More
Thank you for the 5-Star Review of our hotel! We love to hear that you had a great stay with us and enjoyed our good location. We look forward to the next time we see you! Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond...More
"Pick any room and get the same results. Poor quality for this hotel."