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Richmond Magnuson Grand Hotel

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Richmond Magnuson Grand Hotel
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240 Reviews from our TripAdvisor Community

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There are newer reviews for Richmond Magnuson Grand Hotel
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Showing 238: English reviews
Reviewed 13 July 2012

I was on a one night business trip with a meeting at the hotel. The hotel was older and dated with stained carpet and worn decor, but everything was comfortable and clean. There was a mini fridge in the room. I would not go out of my way to stay here, but it meet my needs for the night. I...

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Helpful?
Thank Cordial1
IHGCare, Guest Relations Manager at Richmond Magnuson Grand Hotel, responded to this review

Dear Cordial1, We appreciate you taking time from your schedule to let us know about your recent stay at the Crowne Plaza Hotel Richmond West. I am pleased you found our hotel comfortable and clean. Please accept my apologies regarding our lack of better quality coffee service. We appreciate your feedback as this is our best resource for improving the...

London, Ohio
Reviewed 11 July 2012

A great place was waiting after a long day's travel.

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Thank hqipcc
Watford, United Kingdom
Reviewed 9 July 2012

Staffs were very pleasant; our room was clean and comfortable. Hall ways looked tired and needs some updating. Generally this is an older hotel that is in need of a full renovation. You can tell that the staff are doing all they can to make feel welcomed and comfortable. We had a great deal online; check prices online first before...

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Thank LovetotravelUK76
Reviewed 4 July 2012

This hotel is a dump. Checked in today and had to change rooms due to phone not working, body fluids on sheets on one of the beds. The hotel clerk was great and immediately moved us to another room. The sheets were clean in the next room but the beds looked like they were made up by a five year...

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Thank Cyn112
Ottawa, Canada
Reviewed 4 July 2012

We probably saved about 50% booking with the Top Secret Hotel option of Travelocity. The property itself is older, our room was quite comfortable and roomy and well furnished, however it is obvious that they are trying to dress the hotel up to meet Crowne Plaza standards. The front desk staff was quite courteous with us and overall I have...

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1Thank Bleuemoon2
Alexandria, Virginia
Reviewed 25 June 2012

I stayed here a few years ago and enjoyed it, but on my recent visit, it wasn't very clean, my room smelled awful, front desk staff were surly, and conference areas were dated and dingy. Very disappointing. No longer offer nice amenities in rooms, like lavender spray.

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1Thank Deborah H
IHGCare, Guest Relations Manager at Richmond Magnuson Grand Hotel, responded to this review

Dear Deborah H, Thank you for reviewing your stay at the Crowne Plaza Hotel Richmond West. I am disappointed that we did not meet your expectations on this occasion, my apologies for any inconvenience or discomfort. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us. I do hope that if your...

Washington DC, District of Columbia
Reviewed 17 June 2012

Overall the hotel was nice facility, but the room was quite grungy. We found mold on one corner of the bathroom ceiling, and peeling in another. The side mirror was coming out of the wall.There was also an exceptional amount of dust and lent around the air conditioning unit, and a nasty old French fry hidden under a chair. On...

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Helpful?
Thank hummingbird23
IHGCare, Guest Relations Manager at Richmond Magnuson Grand Hotel, responded to this review

Dear hummingbird23, Thank you for taking time to write your review of our property. I pleased you found our staff service satisfactory. I want to assure you we work very hard to ensure our facilities are superior and we strive to be the best Crowne Plaza around. Please accept my sincerest apology for falling short of your expectations, especially with...

Reviewed 15 June 2012

Comfortable rooms in quiet setting. Clean private and public areas, affordable

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Thank Leigh K
Richmond, Virginia
Reviewed 9 June 2012

Currently staying at this hotel which is supposed to be a (3) star however I would only rate it a 2 star. The rooms appear to be old and outdated and as soon as you walk into the room you immediately smell the strong mildew aroma. We smelled it so strongly that within an hour I had a migraine probaly...

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Helpful?
Thank Theachiever01
IHGCare, Guest Relations Manager at Richmond Magnuson Grand Hotel, responded to this review

Dear Theachiever01, We appreciate that you took the time to review our property. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. Please accept my apologies for the state of the room and not being able to satisfy your expectation. We’d like to obtain some additional detail regarding your experience so we...

Matthews
Reviewed 4 June 2012

For my wife and I, this is our second stay at this Crowne Plaza. We stayed in what seemed to be a newer room, although in an older hotel. The stay was pleasant. The room was adequate and offered a fairly comfortable bed and clean surroundings. The front desk and housekeeping personnel were pleasant, as usual. Although other reviews have...

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Thank Whiccup

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more   less 

Additional Information about Richmond Magnuson Grand Hotel

Address: 6531 W Broad St, Richmond, VA 23230-2013 (Formerly Crowne Plaza Hotel Richmond West)
Region: United States > Virginia > Richmond
Price Range: $84 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Magnuson Grand Hotel 3*
Number of rooms: 282
Reservation Options:
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Also Known As:
Crowne Plaza Richmond
Richmond Crowne Plaza
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Questions & Answers

Questions? Get answers from Richmond Magnuson Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“non smoking, nice view, higher floors”
emilysI8934NG, 12 Sep 2015 | Read review
“Don't but if you must try to be on the first floor. They have at least been renovated and don't smell terrible.”
LizY121, 12 Sep 2015 | Read review
“Please do not stay here”
tnic15, 6 Aug 2015 | Read review
“IMO, stay at a better hotel!”
danbX4744GQ, 15 Jun 2015 | Read review
“If you must go here, ask for a room away from the drug users and possible prostitutes.”
thomaslL9505NG, 17 Feb 2015 | Read review
5 of 5