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Traveller (655)
Room & Suite (318)
Pool & Beach (77)
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Overview
  • Excellent20%
  • Very good38%
  • Average26%
  • Poor10%
  • Terrible6%
Travellers talk about
“rooftop pool”(123 reviews)
“comfort room”(21 reviews)
“the bus”(223 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,682)
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1,353 results
Traveller rating
322
495
336
123
77
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322
495
336
123
77
Show reviews that mention
All reviewsrooftop poolcomfort roomthe busair conbuilding workplenty of choicecafe barbars and restaurantshalf boardvisiting maltahotel is in a great locationbed and breakfastwalk in showerbreakfast and dinnercold meatsbuffet stylesun loungers
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1 - 5 of 1,353 reviews
Reviewed 2 days ago

We had a very pleasant stay here and were up on the 6th floor, the hotel is positioned nicely so you are near it all, the bus stop is 100 yards away so you can go all over the Island. They have got all inclusive...More

Thank Robert B
Response from Sunroute Hotels M, Guest Relations Manager at Hotel SantanaResponded today

Dear Robert B, Thank you for your review about our hotel on TripAdvisor. We are glad that you had a pleasant stay with us. Our ultimate goal is to please our guests and to provide them the best possible service and hospitality. We will turn...More

Reviewed 3 days ago

Arrived late no food available. Got to the room went to look out the window/balcony only to surprised by a big wall 2 mitres from room. the only view we got was a brick wall Room 26. The food I would not give to a...More

Thank david n
Response from Sunroute Hotels M, Guest Relations Manager at Hotel SantanaResponded today

Dear David N, Thank you for sharing your opinion with us about our hotel on TripAdvisor. We are surprised and saddened to read your comments and we apologise for not meeting your expectations during your stay. As you may appreciate food is a matter of...More

Reviewed 4 days ago

I went with a group of Just You single travellers for one week. The dreary basement dining room has an unappetising smell and the food is very poor with low quality buffet displays at breakfast and dinner, for example the cereals and bread of not...More

Thank Denise A
Response from Sunroute Hotels M, Guest Relations Manager at Hotel SantanaResponded 3 days ago

Dear Denise A, We would like to thank you for taking time to review our hotel on TripAdvisor. We apologise for not meeting your expectations during your stay. Your feedback is highly appreciated and will be discussed further with our management team accordingly. With regards...More

Reviewed 5 days ago

The hotel is conveniently located in the middle of town and easily accessible to shopping. Rooms are clean and neat. No Breakfast. bad air conditioning. On the other hand the swimming pool is very helpful. The staff are friendly.More

Thank Moshe L
Response from Sunroute Hotels M, Guest Relations Manager at Hotel SantanaResponded 3 days ago

Dear Moshe L, Thank you for reviewing our hotel on TripAdvisor. Constructive criticism is truly valuable for us as it helps us to improve the product and services offered to our guests. Your comments will be shared and discussed further with the resto of our...More

Reviewed 1 week ago via mobile

What a bad start! We arrived at noon to be told to come back at 2. OK that's normal and lunch in a nearby and unlovely part of Bugibba. On return rather diffident young ladies announced no room available yet and no idea of when...More

1  Thank lizakee
Response from Sunroute Hotels M, Guest Relations Manager at Hotel SantanaResponded 1 week ago

Dear Lizakee, Thank you for sharing your experiences about our hotel on TripAdvisor. First and foremost I would like to apologise again that we only could give out your room a bit later up on your arrival. I am really glad that you had a...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$51 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in St. Paul's Bay
#3 Spa Hotel in St. Paul's Bay
#3 Luxury Hotel in St. Paul's Bay
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$51 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in St. Paul's Bay
#3 Spa Hotel in St. Paul's Bay
#3 Luxury Hotel in St. Paul's Bay
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (655)
Room & Suite (318)
Pool & Beach (77)
Dining (55)
Amenities (9)
Family and Play Areas (8)
Questions & Answers
Ask a question
LJS_1985
May 15, 2018|
AnswerShow all 3 answers
Response from Sunroute Hotels M | Property representative |
Dear LJS_1985, Thank you for your question. Kindly contact us directly via email as we need more information to identify the room type you booked. May you need more information about our hotel or room types, kindly visit... More
1
Vote
loumjm
April 27, 2018|
AnswerShow all 3 answers
Response from Sunroute Hotels M | Property representative |
Dear Loumjm, Thank you for your question. May you have any dietary requests it is highly advisable to contact our hotel directly prior to your arrival so that we can advise your queries to our Chef. Regarding your... More
2
Votes
Room Tips
"We were in room 654 which had a larger wrap round balcony, but it was rather windy"
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"No good rooms really"
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"Some 6th floor rooms have view towards sea but only over untidy roofs. Traffic through night makes all rooms..."
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"Roomy self catering studio type appartments"
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