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Hotel Santana

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1,272 Reviews from our TripAdvisor Community

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Showing 1,047: English reviews
Liverpool, UK
Reviewed 4 weeks ago

Was really a very disappinting experience. Though the rooms were clean the staff were miserable and not very helpful or friendly. Food was plentiful but much of it was not very good - for example the beef was tough as wood!! The rooms near the pool were very hot, the shower in the new rooms was very slippery! Ask for...

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Helpful?
4Thank jason045
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for taking the time to review Hotel Santana. We note that we have not met your expectations during your stay here and we apologise for this. We also regret to note the comments with regards to our staff. We would like to point out that it would be preferable to know of...

Wakefield, United Kingdom
Reviewed 4 weeks ago

This Hotel is a great base for your trip to Malta with both indoor and out door pools (OUTDOOR ON ROOF) with great vistas across Malta. The food from breakfast to evening dinner was both varied and plentiful Staff were attentive to our needs .

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Helpful?
1Thank Brian C
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for your review and the full rating that you gave us on TripAdvisor. We really appreciate the fact that you have enjoyed your stay with us as this keeps encouraging us to strive more and keep giving the best possible service to our guests. Whilst we thank you again for your review,...

tucson, az
Reviewed 5 weeks ago

This hotel has much to recommend it. The rooms were very clean. the house keeping staff was cheerful and helpful. The breakfast in the hotel was excellent with a variety of foods to suit all tastes. The rooftop pool was very refreshing on a warm day. The person in the lobby who took care of booking tours was delightful, friendly...

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Helpful?
Thank rogeraaz
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for your review. It is a pleasure to know that you have enjoyed your stay and that you would recommend our hotel. We appreciate your kind comments with regards to housekeeping staff and I will make sure to relay this information to them. They will be happy to know of your review....

Bridgeport, Connecticut
Reviewed 29 October 2016

The staff was very friendly and helpful. I was very pleasantly surprise when I entered our room and saw that it also included a balcony. . I did have trouble logging into their free wi-fi, but the staff patientenly corrected the problem. There could have been a better variety on the breakfast buffet. The only realy complaint I had was...

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Helpful?
Thank extranew
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for your review of Hotel Santana. It is a pleasure to note that you had an enjoyable stay. Your comments with regards to the staff will be passed on to the rest of the team. I am sure that they will be pleased to know about your review. With regards to the...

Halifax, United Kingdom
Reviewed 28 October 2016

stayed at the santana 1 oct to 14 oct the hotel is clean staff from reception to the cleaners polite and helpful food decent when you consider it is large scale catering?: zen garden very relaxing only fault i found was the sliding doors no warning signs on the doors a red square on the would be more appropriate overall...

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Helpful?
1Thank alfjpuke
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for reviewing Hotel Santana. We are glad that you have enjoyed your stay and that you have words of praise with regards to our establishment and service. We do hope to have the opportunity to welcome you to Hotel Santana once again in the not so distant future. Kind regards, Melanie Sant...

witham essex
Reviewed 26 October 2016 via mobile

Lovely hotel ,friendly helpful staff ,rooms cleaned everyday ,free wifi small deposit for safe breakfast was very good rooftop pool was a tad in the small side but still nice had a beautiful outside area at the back of hotel with outside bar would stay there again

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Helpful?
Thank xxmariaxx
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for your review of Hotel Santana and for the full rating that you gave the hotel on TripAdvisor. It is a pleasure to know that you have enjoyed your stay. We appreciate your comments as these encourage us to keep improving to give the best possible service to our guests. Whilst, we...

Bridgend, United Kingdom
Reviewed 26 October 2016

Just spent a week in the Santana hotel, the hotel is in a brilliant location for sightseeing on your own as the bus station is a few minutes walk away and travelling around is cheap and easy. The hotel is lovely, next time would go for an upgrade as the room was a bit dated and tired, that said the...

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Helpful?
Thank MarinaJ64
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for your review of Hotel Santana. It is a pleasure to know that you have enjoyed your stay. Comments like these encourage us to keep improving to give the best possible service to our guests. We will take note of your suggestion with regards to the indoor pool area and will pass...

Nuneaton, United Kingdom
Reviewed 26 October 2016

I recently came back from the Santana in Qwara. The hotel was very comfortable, with pleasant bedroom. The room was cleaned daily to a high standard. The lounge was very comfortable and the was a cafe-bar with sold drinks tea coffee and light meals. Some new gardens have just been opened at the back of hotel, and we're cool place...

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Helpful?
Thank Paul A
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for taking the time to review Hotel Santana. We are glad to know that you had an overall enjoyable stay. However, we regret to note that you did not enjoy food served in the restaurant and we apologise for this. Your comments will be passed on to the management for further discussion....

Wokingham, United Kingdom
Reviewed 24 October 2016

Clean rooms, lovely staff but hotel is in need of modernisation. Indoor pool area needs proper changing rooms and the jacuzzi didn't work. Rooftop pool needs umbrellas or some shade, not everyone wants to roast outside. Zazen garden is a fab new addition, would happily spend all day in their reading. The girls in the cafe work ridiculous hours and...

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Helpful?
1Thank slorsborn1
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for taking the time to review Hotel Santana. From your comments, we regretfully note that we did not manage to meet your expectations and we apologise for this. Your feedback is of value and importance to us and it will be duly passed on to the management to be discussed further. Whilst...

Yeovil, United Kingdom
Reviewed 23 October 2016 via mobile

We stayed at the Santana again.. And it was even better than the last time, which in all fairness was pretty good then. The food for breakfast was better and the addition of the outside seating bar area is a much nicer prospect than the indoor bar. Always found the staff really friendly and helpful, plenty of room around the...

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Helpful?
Thank Sue T
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for your review on Hotel Santana and for your repeat custom. We appreciate the fact that you enjoyed your stay with us. It is very important to us that we give our guests the best possible service and to exceed their expectations. Whilst we thank you again for your review, we also...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 

Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Region: Malta > Island of Malta > St. Paul's Bay
Price Range: $40 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay
Hotel Style:
#1 Best Value Hotel in St. Paul's Bay
#3 Luxury Hotel in St. Paul's Bay
#3 Spa Hotel in St. Paul's Bay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santana staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a refurbished room.”
 of 5 bubbles 3nigels, 28 Nov 2016 | Read review
“Best rooms in the new part views not brilliant but balconies good size did not USA a/c but told by others it was good”
 of 5 bubbles Linda433, 27 Nov 2016 | Read review
“Ask for a large room with balcony preferably overlooking back garden”
  • This is water not a shiny surface on balcony due to blocked drainage unable to sit out.
  • I am only a size 4 shoe
  • A previous occupier had obviously done some ironing
  • Loose tile and crumbling facia
  • Dampness in corner of room
 of 5 bubbles JanE180, 23 Nov 2016 | Read review
“choose first floor,facing front of hotel”
 of 5 bubbles gevi186259, 19 Nov 2016 | Read review
“dont go there”
 of 5 bubbles KarenBaker_11, 18 Nov 2016 | Read review
5 of 5
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