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The Santa Maria Hotel

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Traveller (152)
Room & Suite (37)
Traveller (152)
Room & Suite (37)
Dining (21)
Overview
AMENITIES
Free Internet
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Multilingual Staff
Housekeeping
3 Star accommodation
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Reviews(244)
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Michael-Stuart-69
Armoy, United Kingdom
124
Reviewed 1 week ago
I stayed for 2 weeks mid August, B&B.

I think a lot of the people writing reviews here need to take the price into consideration it is a very cheap hotel to stay at you can't pay that little and expect 5 star.

The cleaners are fantastic, honestly they work so hard, my room was cleaned (and cleaned well) every day, towels replaced as needed and sheets changed regularly. Every morning from my balcony I could see them cleaning the ground around the pool, emptying and cleaning the hot tub, and wiping down every sun lounger, I've stayed in much more expensive hotels that weren't as well cleaned!

The hotel is straight out of the 1980s and does need renovated, furniture etc. bathroom fittings and tiles etc.all need replaced. But it was just a base I was there to be outside seeing Malta not to sit in a room, and the room was fine for what I needed.

As to the breakfast, sadly during my second week I was so tired of the breakfasts I started to eat out in some of nearby cafes etc. The breakfast could be transformed by using better quality bacon & sausages and making sure there were sufficient numbers of fried eggs (I managed to get a fried egg twice during my stay, they just vanished as soon as they were put out). Again I can't fault the restaurant staff they were always very friendly and worked really hard. Personally I would rather pay a little more and have higher quality sausages and bacon (everything else was good enough)

Staff in general were mostly great, there was one woman on reception I found not overly friendly, she wasn't rude but you felt like she couldn't be bothered, you always got the bare minimum in response from her and she never smiled, the rest of the receptionists were lovely.

A lot of people here have complained about students, I don't get it, there were students there some of the days while we were there and they were fine, yes if there was a large group of them together talking in reception they at times could be a little loud, but so what!

It's short walk from the hotel to sea and prom, also to bus stops so it's quite a good base for seeing the island.

You get what you paid for and I paid for a cheap hotel so I could see Malta and I got what I wanted!
1 Thank Michael-Stuart-69
Response from AldoSchembri, Guest Relations Manager at The Santa Maria Hotel
Responded 1 week ago
Dear Guest We would like to thank you for your time sending this review and we are glad that your stay was an enjoyable one. Management appreciate that the cleaning and work delivered by our housekeeping team was noted. Our engaged housekeeping team will always do their utmost to satisfy our guests requests. Glad that our guests have mentioned and realised, that our young guests (students) did not disturb and spoil their stay. Your comments regarding the restaurant will certainly be forwarded in order to keep them updated with feedback from from our guests. The points you raised about the location are perfect, as we are in a good area and easy to explore around. Management thank you for your lovely honest opinion and feedback and appreciate so much that these guests found the hotel to be good value for money. Best Regards Aldo Schembri Adami Guest Relation Manager
hmp83
Kirkenes, Norway
112
Reviewed 1 week agovia mobile
The hotell was «old» but a cheap one, so i did not expect much. The room was okey, it was cleaned everyday, but we had to ask for towels 3 times because we did not got any.... sometimes the towels was really shabby. No minibar, waterboiler or refrigerator. Air condotion was not a good one, really noisy, cant sleep with that one. The breakfast... wow. I did eat toast, jam for 8 days, and a little scramblet eggs. Everyday the same food. There is this scary watercooler with juice in a bottle. The bottle was full of MOLD inside, and it was there day after day... That was so nasty, that i did not drink anything other that boiled thing at breakfast. I am a little curious how that cooler was looking inside... those are NOT made for juice!!!!!
1 Thank hmp83
Response from AldoSchembri, Guest Relations Manager at The Santa Maria Hotel
Responded 1 week ago
Dear Guest Thanks for your fair and balanced review. We of course realize their is always improvements to be done and genuinely welcome all feedback. Management constantly strive to improve the service we provide. Such balanced constructive reviews enable us to ascertain the areas we need to investigate and improve. Best Regards Aldo Schembri Adami Guest Relation Manager
Climber39447020083
11
Reviewed 2 weeks agovia mobile
From arriving the staff on reception was very rude was not told anything had to guess what was happening if u like fly flavoured food you will love it here if you like water melon you have it morning noon and night the food was dry and awful no entertaiment what so ever all inclusive you made to feel you was begging i wont recommend this hotel to anybody
1 Thank Climber39447020083
Response from AldoSchembri, Guest Relations Manager at The Santa Maria Hotel
Responded 1 week ago
Dear Guest We thank you for your review and your comments and feedback helps us to investigate accordingly. Strange to hear that the staff was rude.Management do not condone rudeness from our staff but we would however, respectfully ask any guest to take into consideration the language barrier with those that are not native to their own country and understand that where some translations may appear abrupt it would never be their intention to offend or be disrespectful. The restaurant provide a daily and varied menu to satisfy all our guests. While we do our best, you may appreciate that it is not always possible to adhere to all individual tastes. Moreover, according to our logbooks guests never reported dissatisfaction to our staff, therefore, we could not assist them.
Inspire51421160489
30
Reviewed 2 weeks agovia mobile
My daughter and I just got back from Malta 🇲🇹 Bugibba a fantastic location with very friendly people. We stayed here and was very pleased with the Hotel. It was welcoming. Lovely staff and the room was cleaned every day with clean towels and bed covers. We didn’t have the food as I just prefer eating out as was travelling a lot around the Island 🌴 The Hotel was perfect for us with a huge balcony on the 5th Floor overlooking the lovely swimming pool and jacuzzi. Couldn’t ask for anything more! Definitely go back next year 👍🏻 😁
Thank Inspire51421160489
Response from AldoSchembri, Guest Relations Manager at The Santa Maria Hotel
Responded 1 week ago
Dear Guest We appreciate your feedback and your valuable time sending your fantastic points.Your comments will be forward to the departments concerned. Management thank you and wish to welcome you in the coming future. Best Regards Aldo Schembri Adami Guest Relation Manager
Val B
52
Reviewed 2 weeks ago
rotten food day old food from last night,unclean kitchen units for serving the food lukewarm,flys landing on plates food.the bed feels like u get bite all 4 of us said this.like broken safes,phone did not work in rooms. hell iam ever going back there.
1 Thank Val B
Response from AldoSchembri, Guest Relations Manager at The Santa Maria Hotel
Responded 1 week ago
Dear Guest We regret to hear that our hotel did not reach your expectations. Your feedback is very important and we assure you that your comments will be forwarded to the departments concerned. Best Regards Aldo Schembri Adami Guest Relation Manager
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About
Description
The hotel now has free high-speed WiFi. The location of The Santa Maria Hotel is in the quiet seaside town of Bugibba only 500 meters from the beach will treat visitors to an unforgettable holiday. Guests can while More away the days soaking up the sun beside the hotel's pool, on the town's artificial beach, in the coastal lidos or on the large flat rocks which line the seafront. With a wide range of al fresco restaurants serving varied and delicious cuisine and the fantastic shops and open-air cafes found in bustling Il Bajja Square, evenings offer just as much fun for visitors as the days. After all that excitement, there's no better way to unwind than sitting in the quaint harbour watching brightly coloured fishing boats swaying in the evening breeze. The hotel itself has excellent facilities for guests with an outdoor pool, lounge bar and 24-hour reception . The rooms are fully equipped for your comfort with a private bathroom, balcony or terrace, TV, telephone and safe on request. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Free Internet
Breakfast Available
Multilingual Staff
Outdoor pool
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
225
Price range
US$26 - US$73 (Based on Average Rates for a Standard Room)
Also Known As
The Santa Maria Hotel Malta/Bugibba
Location
Malta > Island of Malta > Bugibba
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
225
Price range
US$26 - US$73 (Based on Average Rates for a Standard Room)
Also Known As
The Santa Maria Hotel Malta/Bugibba
Location
Malta > Island of Malta > Bugibba
Photos
Traveller (152)
Room & Suite (37)
Dining (21)
Pool & Beach (10)
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Questions & Answers
Ask a question
Mazzy18
October 9, 2018|
AnswerShow all 7 answers
Response from AldoSchembri | Property representative |
Hi, The refundable deposit of €50 is per room not per person. Best Regards Aldo Schembri Adami Guest Relation Manager
0
Votes
Mazzy18
October 4, 2018|
AnswerShow all 10 answers
Response from AldoSchembri | Property representative |
Dear Guest We are looking forward seeing you shortly.Yes you can as both hotels are of the same company. Best Regards Aldo Schembri Adami Guest Relation Manager
1
Vote
debz292018
July 24, 2018|
AnswerShow all 8 answers
Response from williamr9882016 | Reviewed this property |
i do not know there email address but if you want any info maybe i can help all i know is that it is under new management and we were there in may and we are going back in september i like the place they were always helpful... More
1
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Room Tips
"Do not go to this hotel"
debbj1960
3 weeks ago
Read review
"Avoid like the plague !"
colinattwell
3 weeks ago
Read review
"Don't book"
CathrynN4
4 weeks ago
Read review
"Get a room with a balcony or you may end up at street level"
williamr9882016
4 weeks ago
Read review
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