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I am staying here for a week while I am in town for business. The hotel is nice and the staff is friendly and great with customer service. The room was clean and updated. The only issue I saw was the room has no frig...More
Someone mentioned the length of check-in.. it did take a while. This airport hotel also handles extended parking, so that can me an issue. It's all an issue until I walked into my room and was shocked.
Bright Cozy Room
A TV on a swivel...More
My young granddaughter and I were stranded in Atlanta when our flight was canceled. As soon as I heard I got online to check on hotel room availability. Crowne Plaza is one of my favorite chain hotels, and this one didn't disappoint. The room was...More
Response from Andre M, Manager at Crowne Plaza Atlanta AirportResponded 1 week ago
Thank you so much for your review and your kind words. Our team is trained to adapt to each of our guest's individual needs and situations. I am pleased to learn that we were able to make your 'layover' a pleasant stay.
Again, thank you...More
The Crowne Plaza Atlanta Airport hotel needs to be taken for what it is - an airport hotel. If you come into your overnight experience with that as your primary understanding . . . the place is great.
The staff are awesome. So incredibly friendly...More
On June 28, I booked a room for 2 nights (staying August 20th). I just tried to cancel the room and was advised this was a Non-Refundable Room (Advance Purchase Room) - I was NOT told this was a Non-Refundable Room when I called in...More
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Response from Andre M, Manager at Crowne Plaza Atlanta AirportResponded 4 weeks ago
Thank you for your comments regarding your upcoming reservation with the difficulties you are experiencing in having the reservation cancelled. Unfortunately, advanced purchased reservations are non refundable and should have been stated at the time of booking and also in your reservation confirmation. With that...More