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I returned to this hotel because when I stayed here a year ago it offered a lot of good stuff for the money. Still an OK choice, but not living up to my memories.
No one at the front desk. When I called out "anybody...More
Response from 00esa, Manager at Extended Stay America - Atlanta - Perimeter - CrestlineResponded 2 weeks ago
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
Room was nice and everything we needed! Kitchen, comfy bed, clean bathroom and GREAT AC! Will stay there again due to it being close to every place I needed to go and the area wasn't busy at all. The walls are somewhat thine and conversations/noise...More
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Response from 00esa, General Manager at Extended Stay America - Atlanta - Perimeter - CrestlineResponded 16 June 2017
Thank you for staying at Extended Stay America - Atlanta - Perimeter - Crestline. We are delighted to read you loved your room and were impressed with the convenience of our location. It was a pleasure hosting you, and we look forward to welcoming you...More
I book room online and when I reach to front desk and all kind of excuses. ...
Like we fully booked,
NO rooms available. ..
I spend 1:30 hour's at 12pm midnight...
Calling customer service where I book my rooms, than front desk. ..
Thank Yashkamal P
Response from 00esa, Manager at Extended Stay America - Atlanta - Perimeter - CrestlineResponded 4 weeks ago
Yash, thank you for choosing our hotel. Please accept our sincere apologies for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. Your concerns have been discussed with our team, and we...More
The hotel is located in a quiet and safe area which offers free parking, nice restaurants, and great shopping. Most of all I would like to comment on the front desk personnel who are always friendly and accommodating!
I would like to give special appreciation...More
Response from 00esa, Manager at Extended Stay America - Atlanta - Perimeter - CrestlineResponded 2 March 2018
Thank you for taking the time to share your feedback. We are pleased to know your stay with us was enjoyable and that you were very much impressed with our courteous associates. We will surely share your praises with Brianna and the rest of our...More
This place is an absolute nightmare. There is almost never anyone at the front desk, I had to complain multiple times just to get basic housekeeping service. When I asked about a gym and a luggage scale, I was LAUGHED AT by staff members. The...More
Response from 00esa, Manager at Extended Stay America - Atlanta - Perimeter - CrestlineResponded 24 February 2018
Einbert, thank you for your review. We strive to consistently deliver exceptional service, so we sincerely apologize that your experience with us was very disappointing. Please be assured that we have shared your feedback with the respective teams, and steps have already been taken to...More