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Sheraton Atlanta Airport Hotel

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#57 of 172 Hotels in Atlanta
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Atlanta Airport Hotel
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1,203 Reviews from our TripAdvisor Community

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Showing 1,167: English reviews
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Princeton, NJ
Reviewed 2 days ago NEW

This was one of the worst hotel experiences I've ever had. The hotel is dated, dirty, and nothing works! The lobby is dark, the gym equipment doesn't work, the furniture is from the 1960's, there are flying bugs in the bathroom. I was tempted to see if the Westin down the street had availability. Instead I had the worst night's...

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Helpful?
Thank Jnn_75
Cleveland, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Held a 2 day seminar here. Meeting room was perfect - roomy, high ceiling, meeting room was more square (not long a narrow long room most hotels have),temperature was good and even though it's by the airport you cannot hear any planes in the meeting room or your sleeping room. Catering staff was great, on time and food was very...

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Helpful?
Thank Marianne S
About Hotel's Favourite Review
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Marianne S: We thank you for your overall feedback regarding your meeting and stay with us. We appreciate your very nice posting and hope to welcome you back again very soon.

Hyderabad, India
Reviewed 6 days ago NEW

The rooms are nice and the stay was comfortable. They provide evening snacks and breakfast. Can add more options to the snacks and breakfast. It was Ok but not great with limited options. The only thing which I didn't like were the parking charges for the guests staying in their hotel. They should provide free parking to the guests who...

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Helpful?
Thank niksethi
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear niksethi: Thanks so much for your wonderful posting. We appreciate your feedback. I have also forwarded your comments regarding the breakfast limited options as well as free parking to our management team for their review. We hope you can come back and visit us again very soon!

Ellijay
Reviewed 1 week ago via mobile

As we arrived on Saturday night as we pulled in the parking lot you could smell someone smoking weed. When we got to our floor as we walked down the hall you could smell it again. Heard people walking and talking in the halls ALL night. Not very quite. When I got up Sunday to take a shower. I noticed...

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Helpful?
Thank Teague04
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Teague04: Thank you for your posting. We appreciate your compliments regarding our comfy beds and our good food in our restaurant. We sincerely apologize for the noise issues and the odor in the hallways, as well as the half bottle of shampoo in your bathroom. I have forwarded your valuable comments on to our team to be discuss in...

Huntsville, Alabama
Reviewed 1 week ago

There was nothing extraordinary about this hotel. I felt the front desk was slow. The room was clean. I enjoyed the airport view from my room. The bathroom was small, it was a little hard to close the door because it was tight. There were limited outlets for changing. The sheets were clean and the down comforter was nice. They...

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Helpful?
Thank khill72
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear khill72: Thank you for your posting and nice feedback regarding your visit. We will address the issues you mentioned i.e. Front Desk, additional charging outlets and parking with our team for corrective action plans and resolution. We thank you for your patronage.

Ames, Iowa, United States
Reviewed 1 week ago

Delta Airlines paid for my room because I missed an International flight due to mechanical problems with the domestic leg. The room was quite nice and very quiet. The hotel indoor pool was very small and only appropriate for children. A larger outdoor pool was closed for the season. The location was convenient for the airport, and there was a...

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Thank John C
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear John C: Thanks for your posting and overall nice feedback. We will address your concerns regarding putting additional outlets for our guests when we start our renovation. We hope your flight back to your destination was stress-free.

Atlanta, Georgia
Reviewed 2 weeks ago

We had the displeasure of having to attend a competition at the Sheraton Airport in Atlanta. Since we live close by, there was no reason to get a room, but after this last experience, I won’t in the future for sure. I guess the parking deck was condemned years ago, but it hasn't been demolished or replaced. So you still...

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Thank dvhouten
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear dvhouten: We thank you for your posting and overall valuable comments regarding your recent stay experience. We are truly sorry for all the problems you incurred. I have forwarded your posting to all department leaders for their review and action plans for improvements, especially when we have large groups in-house. We have no excuses, but to ensure that incidents...

Franklin, Tennessee
Reviewed 2 weeks ago

We checked in after midnight and the reception staff were very rude and slow. Once we were finally given a room it was being used as an office. It had management folders, blueprints and paperwork on the desk. There were no sheets on the bed, no shower curtain, towels or TV. When I requested a different room they said there...

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Thank childc2017
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear childc2017: Thank you for your posting. We profusely apologize to you regarding all your inconveniences with not receiving a guestroom and the lack of empathy from our staff. I have forwarded your valuable comments on to our leaders for corrective action plans so that other guests do not experience the same. Again, please accept our sincere apologies.

Fort Wayne, IN
Reviewed 2 weeks ago

We chose this hotel because it had a good shuttle to the airport. The shuttle picked us up there and returned us the next day -- efficiently and on time. The hotel was very busy with travelers and business people. Front desk personnel were professional. The food at the cafe/bar exceeded our expectations. The club sandwiches were delicious, and the...

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Thank OpenToNewAdventures
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear OpenToNewAdventures: Thank you for your posting! We were ecstatic to read that you had a wonderful visit from start to finish. We look forward to welcoming you back to the Sheraton Atlanta Airport very soon.

Reviewed 2 weeks ago

I was thoroughly impressed with the service I received from both Shawn and Danielle at the front desk. They were both delightful and accommodating as I checked in after a long day of travel. Shawn was the perfect blend of professional, charming and ultra helpful. His can-do attitude was refreshing and welcoming. Danielle was friendly and eager to please. They...

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Helpful?
Thank Vanessa H
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Vanessa H: Thank you for your posting and overall nice feedback. So glad to hear that both Shawn and Danielle provided you with outstanding customer service; they were both very pleased to receive your compliments. Looking forward to welcoming you back soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Rd, Atlanta, GA 30337-5706
Region: United States > Georgia > Atlanta
Price Range: $171 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travellers.
15 questions
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Florida Keys, Florida
Madisonville, Tennessee

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Questions? Get answers from Sheraton Atlanta Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I enjoyed watching the planes from the airport side of the room. A higher room would be better for this.”
 of 5 bubbles khill72, 14 Mar 2017 | Read review
“Be prepared for chilling customer service.”
 of 5 bubbles palekh, 4 Mar 2017 | Read review
“The club floor was just remodeled.”
 of 5 bubbles webstergroves, 3 Feb 2017 | Read review
“The SPG levels are preferable.”
 of 5 bubbles ForrestB3, 30 Dec 2016 | Read review
“avoid saturday nights”
  • Dirty and sticky armrests
 of 5 bubbles indib0b, 20 Dec 2016 | Read review
5 of 5