Hyatt House Atlanta/Downtown

Hyatt House Atlanta/Downtown

Traveller (199)
5th floor view
Room & Suite (245)
House Dining Area and Bar at the HYATT house Atlanta/Downtown
Dining (40)

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About

4.0
#81 of 189 hotels in Atlanta
4.4 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Steps away from Georgia Aquarium, Hyatt House Atlanta/Downtown offers southern hospitality with amenities including free daily breakfast, an onsite bar, free Wi-Fi, outdoor pool and 24-hour fitness center. Settle into our pet-friendly, spacious suites with stunning views of the city including landmarks like SkyView Ferris wheel in Centennial Olympic Park. All suites feature a kitchenette with a microwave, fridge, dishwasher, and kitchen utensils so you can prepare a home cooked meal. Just one block away from our hotel, explore the world's largest shark exhibit at the Georgia Aquarium. Our location is also within walking distance to World of Coca-Cola, Mercedes-Benz Stadium and the Georgia World Congress Center. Pass the time at nearby Technology Square featuring retail stores, delectable dining and direct access to Georgia Tech. Feel at home in downtown Atlanta when you stay at Hyatt House Atlanta/Downtown.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Meeting rooms
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Allergy-free room
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Iron
Kitchenette
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish

Location

431 Marietta St NW, Atlanta, GA 30313-1726
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Hartsfield-Jackson Atlanta Intl Airport
14.4 km
See all flights
4.0
4.0 of 5 bubbles1,409 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled near Atlanta's top attractions, Hyatt House Atlanta/Downtown has garnered praise for its superb location, with the Aquarium and Coca-Cola area just steps away, although the hustle and bustle may raise noise levels for some guests. While the staff's friendliness is often acknowledged, there are mixed feelings about the efficiency of services like valet and housekeeping. Amenities, including a commendable breakfast, are well-received, but the steep valet parking fee tends to sour the perceived value. Rooms are generally appreciated for their cleanliness and space, but maintenance and supply issues occasionally mar the experience. Despite this, the hotel maintains an inviting atmosphere, particularly noted in the pool area.
Location
Convenient
Atmosphere
Inviting
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
Doug F wrote a review Mar 2020
Prosperity, South Carolina1 contribution
4.0 of 5 bubbles
We were going to the Aquarium and was extremely happy we could walk there. I did not like the $40 a car charge for parking. I rented 2 rooms and was not told that would be an additional $80 for parking, and feel that should be told when you call to rent the rooms.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolyn Berry, General Manager at Hyatt House Atlanta/Downtown
Responded Mar 13, 2020
Thank you for sharing your feedback with us. We are happy you enjoyed your overall experience at our hotel with the exception of parking. We have our parking listed on our website as well as at our entrance to notify our guests of our parking arrangements. I can assure you our parking prices are within the market pricing for the Downtown area and provides unlimited access for our guests versus the pay as you go in other parking areas of downtown. We truly apologize this was not disclosed with you during your booking process and I will be sure to share your concerns with our team to better service our future guests. Thank you so much for staying with us while visiting the Aquarium and we hope you will visit us again when your back in the Atlanta area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
priscillaward wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
the staff the hotel hires from the front desk to the housekeeping staff was extremely friendly and had a wonderful experience would defintly come back and highly recommend to all my friends and family. It is always such a pleasure to have nice , friendly , polite people working at a hotel makes you want to come back over and over again . rooms were clean and had everything i needed . thank you for making this experience so great for me.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CarolynBerry, Guest Relations Manager at Hyatt House Atlanta/Downtown
Responded Feb 2, 2020
Thank you for sharing your positive feedback with us. We are so happy to hear that we were able to make your trip to Atlanta enjoyable and I will be sure to share your kind words with our staff. Thank you for staying with us and we look forward to being of service for you again when ever your back in the Atlanta area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Alyssa wrote a review Jun 2021
5 contributions
3.0 of 5 bubbles
I have past experience in the hospitality industry . Plus I stay in hotels 5-10 days per month for work .
PROS ; Comfortable bed ,big shower , nice kitchenette with everything included to cook , drink whatever ,
Decent location walking distance to tourist attractions and restaurants. One block way is Atlanta Breakfast Club I would recommend for breakfast/brunch .
CONS ; Even though I didn’t use parking . It is $40 daily .
Breakfast here isn’t good . Some employees were nice some were rude . One elevator was working .
No restaurant or bar downstairs . One of my biggest issues were employees trying to come in my room three different times during my stay without knocking or announcing who they are . AC vent cleaning could of waited until after I checked out or I wasn’t in the room . I found that very odd they were doing non emergency work orders when the room is occupied .
I didn’t personally feel comfortable with my stay and won’t stay here again .
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AllSmiles2019 wrote a review Apr 2021
2 contributions
2.0 of 5 bubbles
Stayed here under a package deal with the Georgia Aquarium and hotel is basically across the street from it. Outside of hotel was great looking and staff very nice. Room needed refresh of new paint, carpet had some stains, and bath room door needed to be fixed. Hallway carpet had several stains. A lot of noise from outside came into third floor room, but probably expected considering it is a downtown location. I wouldn’t stay there again, because considering the nightly rate I felt room and inside of hotel should’ve been in a lot better condition. I’ve stayed at Marriott’s in downtown New York Times Square and Los Angeles that were in similar rate category and conditions of rooms were excellent at both of those, and inside of rooms were much quieter.

Extra: Don’t order from the Domino’s pizza near the hotel “431 MARIETTA ST NW 314” as they took the order and never contacted us to tell us it would be over two hours before they would be able to deliver the pizza. Ended up having to run to the closet 24 hour McDonald’s after an hour as my 7 year old was starving.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam McKay, General Manager at Hyatt House Atlanta/Downtown
Responded Apr 28, 2021
Thank you for reviewing our hotel. I am excited to announce we have hired an new Director of Engineering. I have shared your comments with him and we are using them as we continuously improve.
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Jasperdawgfan wrote a review Feb 2021
Talking Rock, Georgia179 contributions122 helpful votes
2.0 of 5 bubbles
This is one of the few times that Trip Advisor reviews led us to what became one of the most uninspiring hotel stays we have had. It started off great with the Valet service as they were busy but very welcoming and courteous. After that, it all went down hill. The check-in was very busy as well but the hotel had only 1 person checking folks in with no structure or even care. Eventually another staff member showed up to help speed things up but as folks were asking questions, the staff was about as friendly as a prison guard. While I waited for check in, the staff and 2 different guest got into verbal arguments with the staff members not giving a care in the world, We rented the 1 bedroom suite with 2 queen beds, sofa bed, and mini kitchen for 3 long nights. The mini kitchen was a nice touch, but the fridge door would not shut unless you pressed real hard on it, the couch had stains all over it, the TV stand drawer was broke. The beds were like sleeping on a board plank, the sheets were anything but soft. The sofa bed was in such bad shape, the springs came thru what ever cushion was left. They claim to have a bar, but it really is just a counter, with a few drink options, only open from 5-10 (and not daily) and located in the lobby. The "breakfast" is a bagged breakfast that i assume was due to COVID, but we have stayed at Hilton & Marriott hotels that seem to be able to provide better breakfast's during this time. It is my assumption, this hotel chose to use COVID to go cheap on their complimentary breakfast. There is nothing real close for dinner or a drink as at night, the immediate area is not family safe. We spent over a $1000.00 for our 3 night stay at this motel and won't do that again. We visit the Atlanta area often for sporting events and this is the first time we have had this experience. I do not remember ever staying at a Hyatt but if this place is a reflection of how the Hyatt chain is run, I will stick with the Hilton and Marriott hotel chains moving forward. This is more of a $100-$150 night motel and for those rates, everything we experienced would be expected. The location is great for GWCC, Georgia Aquarium but there a way much better options close by with same convenient locations to these places.
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Date of stay: February 2021
2.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolyn Berry, General Manager at Hyatt House Atlanta/Downtown
Responded Feb 14, 2021
Jasperdawgfan, We're truly sorry to hear that your experience was unsuccessful. We would like to apologize for your check in experience and the issues and concerns you have expressed. We will be sure to address these matters immediately and I can assure you this is not our normal standards at our hotel. We are happy to hear that valet provided exceptional service and will be sure to share your kind words with their Supervisor. Thank you for providing us with feedback on your experience and it will only allow us to improve our operations and services we provide. It is with hope that you will reconsider giving us a second opportunity to provide a much better experience in the future. Please give us a call if you need any further assistance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OnAir581876 wrote a review Jun 2021
1 contribution
1.0 of 5 bubbles
The staff was very nice. I would say the biggest issue is with housekeeping & overall management of the property. There have obviously been some upgrades done on the spaces but it all appeared fairly shoddy, such as paint splatters, sloppy caulk, patches on walls that were spackled but not repainted. The pool water was cloudy with a good bit of trash & hair floating in it. The fire pit outside did not work. The towel return was overflowing with dirty towels & there were no clean towels available for use. We asked the front desk for towels & were advised housekeeping would bring some out, but they were never made available during our time at the pool. Our first room assigned to us smelled terrible & there was a large water leak from the ceiling onto the bed - it appeared a repair had been previously attempted & this was an ongoing problem. Next store was a very large group of people with loud music, young kids waiting in the hallway, & the smell of marijuana coming from the room. Our second room was an improvement but the kitchen floor was sticky & had visible crumbs/dirt present throughout the rooms. The shower curtain was missing roughly 5 rings so it only hung in the center of the shower. Given the issues outlined, our stay felt more like a college dorm with absent RAs than a $250/night hotel room.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolyn Berry, General Manager at Hyatt House Atlanta/Downtown
Responded Jun 2, 2021
OnAir581876, We truly apologize for the unsatisfactory experience you shared. Your comments and concerns are being addressed with our team to better our operations and services we provide. We will make sure that engineer corrects the issues you shared regarding the pool, the leak has since been repaired correctly and we will go over our service protocol with our Front Desk and Housekeeping team. We can truly understand how this experience would feel as such and we will take the necessary steps to improve our services.It is with hope that we will be able to gain a second opportunity to provide a much better experience in the near future. Please let us know if we can be of any further assistance for you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Travel799198 wrote a review May 2021
1 contribution
4.0 of 5 bubbles
I stayed in may/ August 2020 and May 14-18. Each time the staff was helpful, polite, and followed covid policies. The rooms could use a deep cleaning but for the most part it was clean. I always travel with cleaning and disinfectant products to follow up on what the staff has done. It's walking distance to the aquarium, coke cola museum, and centennial park. There is also a night club next door. Only concern is the $40/night parking and a couple of nights my truck was parked off property (down the street). So I worried about the safety of my truck and property inside)
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolyn Berry, General Manager at Hyatt House Atlanta/Downtown
Responded May 27, 2021
Travel799198, Thank you for sharing your feedback with us. We're happy to hear that our staff were accommodating to you during your extended stay with us. With Covid-19 and regular operations we have a deep clean project in place. We appreciate your feedback regarding parking , due to our limited spaces we only have valet and in cases of when we are to full capacity we will have to park our guests vehicles to our overflow lot which is a secured lot. We appreciate you staying with us during your visit to Atlanta and we hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tabitha E wrote a review Apr 2021
10 contributions1 helpful vote
3.0 of 5 bubbles
My husband and I were going to the Georgia aquarium. Great walking distance from there. Hotel is updated on the main floor, but our room seemed a little outdated. Shower could have been a little cleaner, and towels feel extremely cheap.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam McKay, General Manager at Hyatt House Atlanta/Downtown
Responded Apr 28, 2021
Thank you for your review. I appreciate the detailed comments. It allow us to improve where we can.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
flinttowngreg wrote a review Jul 2022
1 contribution
3.0 of 5 bubbles
I decided to give Hyatt House a try because this hotel fit two main requirements - it has one bedroom suites, and a pool. We have two boys, aged 2 and 5 so the separated bedroom is key for the younger child’s naps and getting him down for bed while the pool was going to provide my wife and I a way to burn off their energy at the hotel. Unfortunately, when we arrived Monday afternoon we learned the pool was closed for maintenance, but the gentleman checking us in said it should be working the following day. Since we didn’t arrive until the afternoon I was okay waiting until the next day and convinced my older son the same. I checked the following morning and the pool remained closed. By this time I considered looking for a new hotel with availability, pool, and a separate bedroom, but with 2 kids moving all their stuff is not easy and not how I wanted to spend my morning. I decided to hold out hope the pool would be repaired by the third day, but again still closed. This time I asked Richard working the front desk if we could use the pool at the Hyatt Place down the road. He informed me they weren’t the same management group but would use his connections to get us in over there that afternoon. A big thanks to Richard for doing this. Next, and this is minor but only compounded my frustration, I asked about the laundry center and was told it takes $2 in quarters for the washer and again for the dryer. I asked for change, which he did not have. I checked the laundry center and there wasn’t a change machine up there either.  I should have probably anticipated needing quarters for laundry but it would have been nice if the hotel had a way to make change. I did ask again later that day after Richard was off and still no change, but got a call later telling me they found some in the office. Fast forward to the morning we were checking out and the original plan was to get the kids swimming to burn off energy before the 7 hr car ride back to Orlando, but still no pool. 

Overall, this stay was lackluster, a 3 out of 5, and only that high because Richard got us into the Hyatt Place pool. The room suited our needs, but like most separated bedroom suites I have run across it is in desperate need of a fresh coat of paint, new/cleaned carpet, and general TLC. The location of the property is excellent and if the pool was working it would be a great family option to visit Atlanta.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moya W wrote a review Jun 2021
1 contribution
3.0 of 5 bubbles
Not what I expected of a Hyatt. Elevators were broken, walked up steps to our rooms- could have offered to carry our luggage as two were sitting when we arrived- one being a male. Very poor acoustics in the bathrooms, loud and you heard everything. We were depending on the complimentary shampoo, had all body lotions and no shampoo. Carpets appeared stained. No reminder that breakfast was in the lobby in the morning. Don't think I will try a Hyatt again- as this was my first time staying at one. Always thought they had a better reputation than what my daughter and I found. Customer service was rude to me when I called to tell them I would be arriving late. Not at all as aspected.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$197 - C$372 (Based on Average Rates for a Standard Room)
LOCATION
United StatesGeorgiaAtlanta
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hyatt House Atlanta/Downtown - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hyatt House Atlanta/Downtown
Which popular attractions are close to Hyatt House Atlanta/Downtown?
Nearby attractions include Georgia Aquarium (0.2 km), National Center for Civil and Human Rights (0.4 km), and World of Coca-Cola (0.5 km).
What are some of the property amenities at Hyatt House Atlanta/Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hyatt House Atlanta/Downtown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt House Atlanta/Downtown?
Guests can enjoy free breakfast, a lounge, and barbeque facilities during their stay.
Is parking available at Hyatt House Atlanta/Downtown?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Hyatt House Atlanta/Downtown?
Conveniently located restaurants include Atlanta Breakfast Club, Max's Coal Oven Pizzeria, and Der Biergarten.
Are there opportunities to exercise at Hyatt House Atlanta/Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hyatt House Atlanta/Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt House Atlanta/Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt House Atlanta/Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
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