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Sheraton Atlanta Hotel

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#28 of 172 Hotels in Atlanta
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Atlanta Hotel
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2,953 Reviews from our TripAdvisor Community

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Showing 2,834: English reviews
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Orlando, Florida
Reviewed yesterday NEW

This is a large, older hotel. Very large. But it seemed quiet even though the city was busy. Bell staff was very helpful. It was nice to be able to text the hotel with any issues. My issue was a lack of hot water for several hours in the morning. They sent someone right away but there was a larger...

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Helpful?
Thank EC2011
Alabama
HOTEL’S FAVOURITE REVIEW
Reviewed 13 December 2016

First, Sheraton Atlanta is a superb hotel, beautiful, kind staff, everything you want in a huge, downtown hotel. But even though we debated about Club level, get it! For our party of 4 adults, it was about $40 more per night. Since breakfast is included in the Club level, and its price on the restaurant floors is about $10, going...

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Helpful?
2Thank TwinMomAlabama
About Hotel's Favourite Review
Management response:

It was a pleasure to hear your Sheraton Atlanta experience. Stories like this ensures us that our staff is meeting our standards of customer service and it is always gratifying to receive such praise. Going the "extra mile" is what we strive to do at Sheraton Atlanta. I would like to thank you for letting us know about your positive...

Atlanta, Georgia
Reviewed yesterday NEWvia mobile

I recently attended a conference at the Sheraton and really loved it. The facilities are the best I've seen in the Atlanta area, much better than the nearby Marriott Marquis. The service at the Sheraton was great. They have a ton of reception venues and the restaurant is top-notch. Overall, this is the best conference venue I've visited yet in...

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Helpful?
Thank Quintin K
Meridianville, Alabama
Reviewed 4 days ago NEWvia mobile

Best hotel we have stayed out in years. We love when our dance competition is at this hotel. Great people work there. Management is awesome. Jerome Smith Is the best ever. He always remembers us and is there to greet us when we arrive. He makes us feel so welcome.

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Thank Deborah M
Reviewed 4 days ago NEWvia mobile

Thank you Sheraton Atlanta for an amazing time! You guys have gained a loyal customer for life. Hosting our spring gala at the Sheraton Atlanta Hotel was the best decision I've made. You guys exceed our expectations from start to finish. I can't wait to plan our next event with you guys. Thank you Kemi and Audrey for such amazing...

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Helpful?
Thank corinthain
Toronto, Canada
Reviewed 6 days ago NEW

Great hotel, with great amenities! We paid the extra to upgrade to the Club level and it was well worth it. Lovely lounge with a nice view and fireplace. Served a good breakfast in the morning - lots of fruit and juices to enjoy and any time you wanted to get a coffee or tea during the day it was...

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Helpful?
Thank Mrs_M_1184
Hong Kong, China
Reviewed 6 days ago NEWvia mobile

The hotel is located in downtown Atlanta which is one of the unsafe places in the city. This, I came to know after I reached Atlanta and was asked not to venture out alone after evening. The room was good with good furnishings. The heating system was good and so were the bathroom fittings which I'm quite particular about. The...

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Helpful?
Thank travelearner2015
Management response:

Thank you for your feedback! Please accept our deepest apology for your disappointment in our concierge. I assure you that your experience is not typical of the quality of service and hospitality we offer our guests. As a result of your feedback, corrective steps have been taken to prevent recurrence to future guests.

Georgetown, Texas
Reviewed 1 week ago via mobile

Location is great to get around Atlanta easy (lyft or Marta). Hotel was nice and clean. Room was pretty quite. Fully stocked bar at the restaurant. Gym offered a bunch of cardio and dumbbell equipment. Christina at check was kind and helpful at check in.

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Helpful?
Thank 3ill
Englewood, Colorado
Reviewed 1 week ago via mobile

Came for spring break and had never been to Georgia. Nice hotel. Loved the indoor pool and hot tub since it was raining and freezing outside. The aquarium is within 4 blocks they said, however since it was so cold and rainy, we drove and parked. Lots of restaurants close by which is nice. You pay for parking at this...

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Helpful?
Thank hthompson753
Lund, Sweden
Reviewed 1 week ago

Stuffy room with strange smell, air conditioner didn't seem to make a difference. The Green Option didn't really work very well: sometimes my room was cleaned despite hanging the Green Option on the door, and sometimes it wasn't but I still wouldn't get a voucher. Extremely noisy staff both early in the morning and late at night, who would constantly...

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Helpful?
Thank Barbara S
Management response:

Please accept our sincere apology for the inconveniences you experienced while a guest of our hotel. Your experience is contrary to the level of high service we strive to maintain, and of which you have every right to expect at Sheraton Atlanta Hotel. There is no excuse for the incidents you mentioned in your letter. We intend to share your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: $180 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Luxury Hotel in Atlanta
#12 Business Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
41 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room that is not on the same floor as the conference rooms.”
 of 5 bubbles barbarasG378XL, 14 Mar 2017 | Read review
“Dont get a room on the first floor, difficult to get to and involves stairs if you cant find the service elevator.”
 of 5 bubbles EHendrickson, 7 Mar 2017 | Read review
“The storage service luggage is very good”
 of 5 bubbles Favi_Espineira, 1 Mar 2017 | Read review
“Don't book a suite on the corner of the North tower due to its proximity to the noise of the freeway and main streets there.”
 of 5 bubbles luv2camp6, 18 Feb 2017 | Read review
“Avoid rooms facing hallway fans !”
 of 5 bubbles 630zitak, 16 Feb 2017 | Read review
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