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Sheraton Atlanta Hotel

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#26 of 177 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Hotel
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2,837 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Atlanta Hotel
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Showing 2,724: English reviews
Greenville, South Carolina
1 review
Reviewed 10 August 2015 via mobile

I want to say that our day was very good. We also visited the restaurant in the hotel. The server was awesome. I want to thank Fletcher for being so polite and helpful. His manager William also stop by the table to make sure everything was good. The room was very clean design beautifully. All of the staff was very... More 

Helpful?
Thank Tamika A
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your comments and suggestions and will take them into consideration. We loved reading about your experience in Fandangles and ask you share this with them on their Trip Advisor page. We are sure they would love to hear about how Fletcher made your night memorable. More 

A TripAdvisor Member
Reviewed 10 August 2015 via mobile

We stayed at sheraton atlanta downtown for one night and we enjoyed every bit of it! The club lounge is nice. Overall, the hotel has nice amenities and they have hospitable staff! Shout out to Jefferey K!!! Happy happy birthday! You're amazing! Keep up the good work!! Will definitely come back!!!

Helpful?
Thank A TripAdvisor Member
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We enjoyed reading about your connection with Jeffery in the Club Lounge and how your upgraded experience truly elevated your experience. We look forward to warmly welcoming you back! More 

1 review
Reviewed 10 August 2015 via mobile

I came to the Sheraton while relocating to Atlanta for work. From the first moment I interacted with the staff I felt welcomed and warmly treated, and that continued throughout the trip. The rooms ate comfortable, well-appointed, and I definitely enjoyed at the perks of the Club Lounge--most especially Jeffrey, who took great care of us while under his domain... More 

Helpful?
Thank Laine N
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Welcome to Atlanta! We are so pleased to have had you with us and host you for your first experience of Southern Hospitality and what a better man for the job, then Jeffery in the Club Lounge. It was our pleasure to upgrade your experience for a truly enjoyable time. We hope to have you back for a staycation sometime... More 

1 review
Reviewed 10 August 2015 via mobile

This hotel has redefining my definition of amenities. I felt so well supported by the club room's constant supply of snacks while I got my work done. Jeffery treats everyone who walks in the door like family. I even got my own nickname from him. The warmth of his presence is so genuine and it has been a joy to... More 

Helpful?
Thank Jacklyn L
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. Your experience is one we strive for daily and we are so pleased to hear of the success with yours. We are happy to hear how your upgraded Club Lounge experience with Jeffery was the icing on the cake for a memorable stay. We look forward to having you back again soon. More 

YourmouthersHouse, TX
1 review
Reviewed 9 August 2015 via mobile

I stay here very August for a week for work and every single time I get to know a good part of the staff. It's like family. Especially the bell hop stand and especially a young man named Corey. To top it off, the environment is cool, the layout is cool, the pool is nice, the gym is good and... More 

Helpful?
Thank AJJCraig
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We truly want to make you feel like family and we are proud to know we have succeed with your experiences. We are happy to have you back every August and we can only hope this continues. Next August, you'll be able to enjoy one of our newly renovated guest rooms! Take care. More 

Level Contributor
3 reviews
Reviewed 7 August 2015 via mobile

The Sheraton is nothing like what is posted on line..if it were not for the staff here we would have just left and went to another hotel. Don't ever book a hotel where there is construction and a scaffold outside your room window. The hotel restaurant is nice but the service is horrible, it took forever to get our food.... More 

Helpful?
Thank Nakasha B
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback. We apologize for the inconvenience that our current renovations caused you during your stay. Our renovations are a necessity as we want our guests to have the most up to date and comfortable guest room experience. We hope you'll come back to enjoy those late Fall. We will be sure to... More 

Fayetteville, Tennessee
2 reviews
Reviewed 6 August 2015

Requested early check-in by choosing check-in time on booking website. Desk clerk said it was not received. Tried to show her e-mail confirming that it was sent and confirmed by Sheraton. Queen double rooms not ready, was offered a downgrade from queen double to double double. I had to take it because I needed to shower and change in order... More 

Helpful?
Thank 2happy_travelerstn
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for having taken the time to share your concerns with us as it gives us the opportunity to improve in our areas of weakness as well as it helps us identify opportunities for improvement. We regret to hear that we were unable to provide you with a comfortable stay experience due to the overall impression you got from... More 

Georgia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2015

after all its a sheraton, we paid good price and the hotel its nice, but they were doing some remodel, that didnt bother us much because we where out all day, thats one of the great things! we could walk through the city! why i didnt give the 5 star?... well the parking its not that gd, the elevator its... More 

Helpful?
Thank Dochitour
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are pleased to hear you enjoyed our accessibility to Atlanta's greatest attractions. We hope to have you back to enjoy more in the future while staying in one of our newly renovated guest rooms. More 

Marshalltown
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 August 2015

I spent 2 nights at the Sheraton Atlanta Hotel. The hotel is conveniently located in downtown Atlanta within walking distance of Centennial Park, The World of Coca-Cola, CNN and the Georgia Aquarium as well as many restaurants. My room was clean and comfortable. The bathroom was small, but was perfectly adequate for my needs. Standard bathroom amenities of shampoo, conditioner,... More 

Helpful?
1 Thank krileyadams
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are glad your overall experience was enjoyable due in part to our in-room amenities. We hear your concerns about the Wi-Fi and will be exploring better options in the future to accommodate our renovations. Please come back soon! More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 August 2015 via mobile

Booked through Hotwire and got a $94/night deal. The ration were 4.5 and maybe that would be possible but they are under major renovation and the noise level is uncomfortable. Some guests were complaining of how bad it was. We were more fortunate and had less noise. Most of our noise was from the staff- housekeeping service in the morning... More 

Helpful?
Thank Frances P
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank your for your review and comments regarding our current renovations. We welcome all feedback as we are working diligently to keep noise levels at a minimum while working to have the guest rooms completed to unveiling Late Fall. We have high expectations that you will truly enjoy our new, renovated look. We hope will come back to enjoy them... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: $133 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Luxury Hotel in Atlanta
#12 Business Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
38 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Staff will lie to you to make you go away”
 of 5 bubbles travelinlady2014, 3 Dec 2016 | Read review
“My room was very comfortable loved the view 😀😀”
 of 5 bubbles W7085EUkevinj, 19 Nov 2016 | Read review
“Club Room is in the South Tower, 12th floor.”
 of 5 bubbles kec749, 15 Nov 2016 | Read review
“Get a room in the South tower since that is where the Sheraton Club is located”
 of 5 bubbles BillKountze, 14 Nov 2016 | Read review
“The rooms are clean and the staff is very friendly!”
 of 5 bubbles lhetherington31, 14 Nov 2016 | Read review
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