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Sheraton Atlanta Hotel

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#30 of 172 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Hotel
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2,923 Reviews from our TripAdvisor Community

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Showing 2,805: English reviews
Seminole, Florida
Reviewed 18 July 2015

We were in Atlanta for business and chose the Sheraton mainly on location and our familiarity with the Sheraton label. This hotel did not disappoint! From the excellent staff at the reservation desk to the wonderful waiters at the hotel restaurant, every member of the staff was professional and went the extra mile for us. The room was extremely clean...

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1Thank decoratingdoctor
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the acknowledgement of our recent renovations and we are proud those improvements enhanced your guest experience and overall comfort during your stay. We look forward to welcoming you back either for business of leisure soon.

Atlanta, Georgia
Reviewed 18 July 2015

The hotel itself was great. Good food in the lounge but above all was Andre. He works at the concierge desk as went above and beyond to help my wife and I have an amazing anniversary. He is an asset to the hotel and I predicate him!

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1Thank Jim V
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for review. We were honored to the be your host as you and your wife celebrated your anniversary. It was our pleasure to provide you both with such a memorable experience. Take care and come back to see us!

Cleveland, Ohio
Reviewed 16 July 2015

Great hotel with good attentive staff. If you are here for business or pleasure the staff is very attentive, polite, organized and efficient.. it is worth the extra cost for the value...will be back again..

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1Thank John6250
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review and more so, the recommendation to other business travelers to stay with us. We are pleased to hear that you enjoyed your experience and our location suited your needs. We hope to continue to serve you for your business and leisure stay needs!

Westport, Connecticut
Reviewed 16 July 2015

I just returned from 7 days at this hotel. I was in Atlanta for business and I am so sorry I stayed here. But in fairness, I will point out some positive aspects. The bed in my room was incredibly comfortable and they have a lovely pool area and large fitness center. The Sheraton Club was very nice and the...

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Helpful?
4Thank Barbara R
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

You're absolutely right. We can do better. We apologize for the lack of a good night's rest you got due to our inability to handle the issue at hand. It is a shame you weren't able to enjoy the comfort of that Sheraton Sweet Sleeper you raved about. We've listened to your comments about our tired, old product which is...

Columbus, Ohio
Reviewed 16 July 2015 via mobile

Michael aka Big Mike was very helpful with me and my family... And made us feel very welcome you need a very likeable man to have when your staff and it was a joy to work with him... Thanks Big Mike. We going to taste weird but leave me at the hotel was very accommodating it made us feel like...

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Helpful?
Thank mhopkins41185
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your family entrusting us with your reunion. It was a pleasure to host you and your family and provide you with a 5-star experience.We look forward to welcoming you back again.

Winter Haven, Florida
Reviewed 16 July 2015

Hotel is very nice. Beds are fantastic, bathroom layout a little strange and small. Sink is diagonal in corner next to toilet and counter is narrow. Biggest issue is that construction started at 8:30 or 9 am. It was loud drilling or cutting and obnoxious. When this is done hotel will be better.

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1Thank 63Kathyd
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We agree with you. We feel our room product and overall product quality will see a great positive change once our renovations are complete. We appreciate your understanding during this time of improvement and we are glad your stay was minimally impacted by our renovations. We warmly invite you back once our renovations are complete...

Las Vegas, Nevada
Reviewed 15 July 2015

I have stayed here before and just want to update my review. As with every other stay, the staff is amazing. I don’t always visit the club lounge during my stay, mostly because I generally finish my meetings very late. Having said that, I was able to visit the lounge during my latest visit, and I must share that, Jeffrey,...

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Thank SANDY S
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. It was our pleasure to accommodate your and your service dog during your stay. We appreciate the recognition of the team members who impacted your experience and allowed you have such an outstanding stay. We look forward to welcoming you back again.

Griffin, Georgia
Reviewed 14 July 2015

Our entire visit was amazing! Troy driving the golf cart was always there when we needed a little help getting our car and also luggage! Our party began with Troy! Paul, a manager was very accommodating when he felt we needed extra hands upon checking out. He could tell we had used all our energy the previous days partying! We...

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Thank Susan S
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the recognition of Troy and Jerome and sharing the interactions that made your stay enjoyable. It sounds like you had a wonderful time and we hope to deliver that same experience the next time you are in town.

Yorba Linda, California
Reviewed 13 July 2015 via mobile

Our stay started with the Sheraton Atlanta Hotel staff checking in our 63 person group with ease. Jerome Smith was a top notch Bellman, helping visitors with whatever needs they had. If you stay at the Sheraton Atlanta you got to meet Jerome Smith! One of my first impressions of the Hotel was how clean and beautiful the lobby was....

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Thank GrantAugustThompson
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the recognition of Jerome and how his personalized service made your experience positively memorable. We are pleased to hear that your group check in went very smoothly and that started your stay on such a positive note. We hope to have you and your group back with us again soon.

Dallas, Texas
Reviewed 13 July 2015

This was my first time staying at the Sheraton on business and I was quite pleased with the rooms and service. We ordered room service one morning for breakfast and they woman who delivered the meal could not have been more pleasant. I also enjoyed my daily conversations about Texas with The Bellman, Jerome Smith. He was always kind and...

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Helpful?
Thank Heather C
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. It was our pleasure to host you during your business trip and provide you with a great stay with great service. We appreciate you sharing your interaction with Jerome and how the connection he made with you elevated your experience. We look forward to having you back the next time you are in Atlanta.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: $168 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Business Hotel in Atlanta
#13 Luxury Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book a suite on the corner of the North tower due to its proximity to the noise of the freeway and main streets there.”
 of 5 bubbles luv2camp6, 18 Feb 2017 | Read review
“Avoid rooms facing hallway fans !”
 of 5 bubbles 630zitak, 16 Feb 2017 | Read review
“Just don't choose a room by the elevator and you should be good.”
 of 5 bubbles dbrown2017, 8 Feb 2017 | Read review
“Get a room near the pool. Either on ground or the next floor up with a balcony to the pool”
 of 5 bubbles MiltGRUK, 28 Jan 2017 | Read review
“If you have club access the south tower is better to stay”
 of 5 bubbles davidhW7300SL, 13 Jan 2017 | Read review
5 of 5