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Renaissance Concourse Atlanta Airport Hotel

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Renaissance Concourse Atlanta Airport Hotel
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1,133 Reviews from our TripAdvisor Community

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Showing 1,107: English reviews
Reviewed 1 week ago via mobile

Front desk staff not friendly at all, received a package under my name addressing it the hotel address and package is missing. When i checked with the front desk they kept me waiting for almost 4hrs and ended up saying that they dint receive any packages as such. Courier confirms that they delivered to the address.

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Helpful?
Thank Rëfkhäñ F
Michael P, Guest Relations Manager at Renaissance Concourse Atlanta Airport Hotel, responded to this review

I am sorry about your experience at the front desk. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for any issues you had.

Durango, Colorado
Reviewed 1 week ago via mobile

I travel a lot for business and stay mostly at Marriott family properties, including Renaissance hotels. This property is not representative of the Renaissance brand. Trash everywhere including overflowing trash cans at the entry, lobby floor, elevator, and under the bed there was old food from a previous guest. While checking in the Front Desk agent gave priority to guest...

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Helpful?
Thank Bill L
Michael P, Public Relations Manager at Renaissance Concourse Atlanta Airport Hotel, responded to this review

Thank you for taking the time to share your recent experience at the Renaissance Concourse Atlanta Airport Hotel with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very...

Reviewed 2 weeks ago via mobile

I've never stayed at a hotel before with planes parked just beyond my room balcony. Great views of the runways -- I just watched all the planes come and go. Interestingly, the noise level was not an issue as one might expect. My kids would've loved this place. More importantly, the room was clean, and the location very convenient to...

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Helpful?
Thank Tracy U
Summerville, South Carolina, United States
Reviewed 2 weeks ago

Last year the hotel wasn't up to par. This year when we returned the staff was excellent and friendly , room was clean and housekeeping even left a basket outside of our door to freshen up our supplies due to do not disturb sign.

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Helpful?
Thank Sharon M
Orlando, Florida
Reviewed 3 weeks ago

We were expecting what the name represented.... a hotel in the concourse of the Atlanta Airport... it was not! We were getting in somewhat late and we needed to be on the road fairly early in the morning so we simply wanted to get our bags and check into the hotel like we can in Orlando at the Hyatt or...

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Helpful?
Thank Andre B
Ian L, General Manager at Renaissance Concourse Atlanta Airport Hotel, responded to this review

Dear Andre B, I wanted to thank you for taking the time to write a review regarding your past stay with us! I apologize for the frustration regarding the proximity of our hotel to the airport and the quality of the food in our restaurant. I have addressed your comments with our team so we can ensure that this will...

Huntsville, Alabama
Reviewed 3 weeks ago

We had an overnight stay in Atlanta and booked a room here. We were not pleased with the service. After waiting over 30 minutes at the airport for the shuttle to the hotel, the driver of a shuttle from a different hotel offered to bring us to our hotel. We thanked him and accepted. When the shuttle arrived at the...

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Helpful?
Thank Phatfox
Ian L, General Manager at Renaissance Concourse Atlanta Airport Hotel, responded to this review

Dear Phatfox, Thank you for taking the time to write a review regarding your past stay with us. I first and foremost wish to apologize that your stay was not perfect for you! We would be delighted to have you back as a valuable guest of ours in the future. Please contact myself directly so I can ensure your next...

Reviewed 3 weeks ago via mobile

The kids loved the planes and the room service. Excellent location and room was nice and clean. Room service was good and food was great. Great place for the family - especially so the kids could enjoy the pool while it was cold outside.

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Helpful?
Thank Rasheda H
Colorado Springs, Colorado
Reviewed 3 weeks ago

The hotel is a short distance from the airport and the shuttle ride was very comfortable. Check-in was quick and efficient. Staff is very friendly. They kept their composure even though the hotel was quite full and busy. The room was very comfortable and clean. Hot water and water pressure excellent. I really enjoyed my stay and appreciated coming in...

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Helpful?
Thank MartyV95
Cordele, Georgia
Reviewed 4 weeks ago

I stayed at this hotel 11/4 and 11/5/16 while attending the Leadership and Ministries Conference of the Catholic Charismatic Renewal. In short, my room was very clean and the bed like sleeping on a cloud, slept great. Great AC in the room and water pressure great. I had a plated dinner prepared for the conference and also had the breakfast...

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Thank georgiaboy31015
Gardendale, Alabama
Reviewed 4 weeks ago

We stayed here again on the night before our flight to Denver. This is great location near the airport. We stay, park and ride the shuttle to the airport, instead of driving from Birmingham the morning of the flight. The shuttle services start at 4:20 AM and runs every 30-45 minutes. We left our car here over the weekend. It...

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Helpful?
Thank AM4774

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about Renaissance Concourse Atlanta Airport Hotel

Address: 1 Hartsfield Center Pkwy, Atlanta, GA 30354-1361
Region: United States > Georgia > Atlanta
Price Range: $161 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Concourse Atlanta Airport Hotel 3.5*
Number of rooms: 387
Reservation Options:
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Also Known As:
Renaissance Concourse Resort
Renaissance Atlanta
Atlanta Renaissance
Hotel Style:
#16 Romantic Hotel in Atlanta
#37 Family Hotel in Atlanta
#42 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Concourse Atlanta Airport Hotel staff and other travellers.
16 questions
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Questions? Get answers from Renaissance Concourse Atlanta Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure there are no conventions/large groups....there are only 4 elevators. I would eat before you get there!”
 of 5 bubbles abiewend, 15 Nov 2016 | Read review
“Make sure to request a room facing the concourse if you want to watch the planes take off and land.”
 of 5 bubbles Phatfox, 14 Nov 2016 | Read review
“Parking lot rooms are quieter. Airport rooms are near the runway”
 of 5 bubbles AM4774, 7 Nov 2016 | Read review
“Airport noise wasn't a problem.”
 of 5 bubbles JohnB57Jonesboro, 5 Nov 2016 | Read review
“Early rising plane lovers = airport side, everyone else avoid”
 of 5 bubbles saladdaze, 1 Nov 2016 | Read review
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