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Comfortable rooms, clean facility and super courteous staff. The bar area in the lobby is nicely appointed and the hotel is in a convenient location. We were fortunate to have our special requests met without any hesitation--very accommodating!! The only flaw is the slow/weird elevator...More
This is going to be a strange review - our main problem with the hotel is what many other guests are actively seeking.
We were originally planning to stay one night in Atlanta at the end of our week long trip. My daughters really wanted...More
Response from ManuelDeisen, General Manager at The Ritz-Carlton, AtlantaResponded 17 August 2016
Dear Kilgore Family, thank you for your review although you are leaving me a little speechless. True, we do not have a Ritz-Kids Club like many of our sister properties nor does the hotel have a pool. Our theme is to explore Atlanta as a...More
The hotel is downtown close to all the main attraction. About 30 minutes from the airport. The building is old but very well maintained. The bar in the loby is something to see. Unfortunetly the main restaurant is closed for renovation but they did a...More
The Ritz is always my go to hotel in downtown Atlanta. I've stayed here several times for business as well as personal and they never disappoint. Staff is friendly, the rooms are clean and there is a restaurant downstairs as well as Lumen located in...More
I have to be honest, when I first arrived I was disappointed. Disappointed at the entrance. The front desk greeting and overall chaos. Disappointed by the room decor and slightly dated bathroom. I had expectations in mind from my experience from the Montreal Ritz Carleton....More
Response from Douglas P | Reviewed this property |
If you are speaking of the "Club Level" and access to it then it is either Rewards driven or just a simple purchase. They have "merged" their point system with SPG but it has not apparently gone as planned. I have received... More
If you are speaking of the "Club Level" and access to it then it is either Rewards driven or just a simple purchase. They have "merged" their point system with SPG but it has not apparently gone as planned. I have received information that they are still working out some of the "equivalency" with the points and the issue has not been solved.
Response from ClubCarpediem | Reviewed this property |
When we stayed at the Ritz we were running late so they arranged for a driver to take us over there; however on the way back we walked. The weather was nice and there was no reason not the walk. It will take you about 15... More
When we stayed at the Ritz we were running late so they arranged for a driver to take us over there; however on the way back we walked. The weather was nice and there was no reason not the walk. It will take you about 15 minutes.