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The Ritz-Carlton, Atlanta

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Traveller (458)
Room & Suite (268)
Dining (69)
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Overview
  • Excellent58%
  • Very good24%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“jelly beans”(30 reviews)
“club level”(92 reviews)
“candy bar”(21 reviews)
AMENITIES
Free Internet
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star Hotel
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,693)
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401 - 405 of 1,634 reviews
Reviewed September 20, 2016

I just finished a quick one night stay here and would definitely not return. The hotel is 4 stars at best and my room was filthy and worn. The knobs behind the sink looked like they had not been cleaned in months, caked with green...More

3  Thank mcadrenaline
Response from ManuelDeisen, General Manager at The Ritz-Carlton, AtlantaResponded September 21, 2016

Thank you for posting your review and your feedback. I sincerely apologize for the housekeeping issues and please trust that they will be addressed. As regards to carpet and décor I would politely disagree with your description. On the other hand the hotel will undergo...More

Reviewed September 20, 2016

The valet and bellman service was top notch. The rooms are spacious and lovely. Unfortunately, two guests in our party became sick, and we believe our drinks from the bar may have been tampered with. We asked to see security footage and was told they...More

3  Thank DeniseWC
Reviewed September 19, 2016 via mobile

Working in the room late one evening, the power pops in half of the room. I called the desk, no answer. I called the desk again, no answer. Third times a charm, someone finally answered. Told them about the power popping, engineering visited and after...More

4  Thank Matt L
Response from ManuelDeisen, General Manager at The Ritz-Carlton, AtlantaResponded September 21, 2016

Dear Matt, thank you very much for sharing your feedback. First and foremost I sincerely apologize for the power outage and the less than satisfactory resolution. I agree this could and should have been handled better. I will send you a private message with my...More

Reviewed September 18, 2016

Stayed with family for a special occasion. The staff was wonderful as always at a Ritz Carlton, the lobby area is beautiful and the complementary jelly beans are a nice touch. Stayed in a room with the Club Level access. Club was great..staff friendly, atmosphere...More

2  Thank Paul S
Reviewed September 17, 2016 via mobile

Wanted to love our one night stay but when we found a pair of soiled ladies undies in the pocket of their iconic symbol of luxury, the ritz carlton robe, our hopes were crushed. Even worse the robe had been staged by the maid service...More

6  Thank LisaDanielson
Response from ManuelDeisen, General Manager at The Ritz-Carlton, AtlantaResponded September 18, 2016

Dear Ms. Danielson, first and foremost please accept my sincere apologies for the opportunities you encountered while staying with us. Please rest assured that we do have rigorous cleaning standards in place and while this was a huge oversight, it is certainly a rare exception....More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$243 - US$723 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Atlanta
#15 Luxury Hotel in Atlanta
#19 Business Hotel in Atlanta
#24 Family Hotel in Atlanta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$243 - US$723 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Atlanta
#15 Luxury Hotel in Atlanta
#19 Business Hotel in Atlanta
#24 Family Hotel in Atlanta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (458)
Room & Suite (268)
Dining (69)
Amenities (67)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Susan G
March 13, 2018|
AnswerShow all 5 answers
Response from Paul G |
No, you do not get club level access at a Ritz Carlton property with Marriott gold status as you would at a Marriott hotel. Ritz Carlton club lounges are an entirely different experience than a regular Marriott concierge... More
2
Votes
JPax
November 18, 2017|
AnswerShow all 3 answers
Response from Mike P | Reviewed this property |
Avoid this hotel until its complete they put us in a room next to a planned renovation so we were woke up at 7am with sounds of people scraping the thin walls which went on for hours.
2
Votes
CHF56
October 10, 2017|
AnswerShow all 6 answers
Response from ClubCarpediem | Reviewed this property |
When we stayed at the Ritz we were running late so they arranged for a driver to take us over there; however on the way back we walked. The weather was nice and there was no reason not the walk. It will take you about 15... More
1
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Room Tips
"Request a room on the newer floors."
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"Ask for newly remodeled room."
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"My room was great and overlooked the city"
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"We were on the 21st floor and heard no street noise."
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