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DoubleTree by Hilton Hotel Atlanta Airport

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DoubleTree by Hilton Hotel Atlanta Airport
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851 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Atlanta Airport
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Showing 832: English reviews
Reviewed 29 September 2016

I had the most horrible experience at this hotel. I checked in on September 24th and accidentally left my keys on the table near the elevator. I asked the front desk if any keys were left and they told me no keys were returned. I checked my car and my keys weren't there. My friends and I asked the front...

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Helpful?
2Thank Shemeaka R
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Shemeaka R We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we...

Yonkers, New York
Reviewed 28 September 2016

My room has no garbage bin in it. Housekeeping just put garbage bags in my room each day. The pillows were wet and soggy smelling. My toilet kept getting clogged and the front desk agent was annoyed at the fact that I kept calling. The pool and hot tub were full of leaves and dead bugs! I will not stay...

Review collected in partnership with DoubleTree by Hilton
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Thank Nburreell1210
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Nburreellas10, I appreciate you taking the time to post your review. I certainly apologize that you did not enjoy your stay. We could have and should have done a better job! No excuse for not having a trash bin in your room. I would like to make it right with you , please contact me at rick.burnette@hilton.com Regards Rick

Reviewed 26 September 2016

I stayed in this hotel twice because its approximaty to the ATL Hartsfield airport. First time on the night of checking in, I found cleaning equipments everywhere next to the 4th floor elevator. Finger/Toe nails on the carpet under the desk in my room. I complained to the front desk and they send someone in to clean it manually. Second...

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Helpful?
2Thank Joe Y
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Joe Y We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we...

Atlanta, Georgia
Reviewed 25 September 2016

The hotel was pretty nice. The staff was really helpful and they have some of the most comfortable beds I've ever slept in. The breakfast buffet...meh. Not really good and my daughter and I didn't eat much. Luckily the staff saw that and only charged us for what we ate instead of the whole buffet charge.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Tam R
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Tan R, Thanks for the post, Real glad that you thought the hotel was nice and that the beds were comfortable. I am sorry that you didn't enjoy your breakfast. Regards Rick

Lake Worth, Florida
Reviewed 25 September 2016

Parking is $10 if you self park and $12 if you valet; better do valet if you want to have a spot. The hotel has a dark, almost hidden entrance. Located in a good spot with food and highway close. Restaurant is not busy. Food ok but very spicy (tilapia). Cobb salad is great. Service slow in all areas. Surprise...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank flagladyruth
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear flagladyruth, thanks for the post. I apologize that our service level did not meet your expectation. I agree the Cobb salad is yummy! Rick

Reviewed 25 September 2016

Great Experience!!! Clean, Well maintained and had a great experience in Season's for dinner-hostess and server were fantastic!!!!! Great location with shuttle pick up from ATL. Room was quiet and good size.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank apomilia
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

apomilia, thanks for the post Happy that you enjoyed your stay! Rick

Long Island, New York
Reviewed 20 September 2016

This hotel was recently renovated so I think that some of the previous complaints have likely been resolved. My room was clean and comfortable. The staff at the front desk was pleasant and helpful. The shuttle vans could definitely use replacement; they were old and some of the seats were stained or ripped. The restaurant was "meh", although my dinner...

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Helpful?
Thank MWD20
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear MWD20, thanks for the post. We are happy that you enjoyed your stay and I agree being able to use your phone for your guest room key is great! Rick

Montreal, Canada
Reviewed 19 September 2016

When I travel, location to where I do business is important and this location is near by all the major highways, I find it has great value for the price, no fee for parking is a plus. At night I can walk to a variety of near by grill bar restaurant which is my prefered choice when i eat alone...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Charles G
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Charles G, thanks for the post. Glad you enjoyed your stay! Rick

Lady Lake, Florida
Reviewed 18 September 2016

Fine except the transportation . Vans were dirty at the timeliness left a lot to be desired. Pick ups were NOT timely. Rooms very nice since the renovations. It might be a transition problem. That is about it.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank E718HNalanw
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear E718HNalanw, thanks for the review. Glad you found the rooms to be very nice. Our shuttle departs the hotel for the Airport on the half hour. We do our best to stay on schedule but at times are impacted by Atlanta traffic, I apologize for any delay you experienced Rick

Coral Springs
Reviewed 18 September 2016

The pillows were small (5 for a kingsized bed), there was a damp bathmat hanging over the sink upon arrival. The toilet barely flushed and made awful noises. The sink was clogged. It was only for a night, so we just sucked it up.

Review collected in partnership with DoubleTree by Hilton
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1Thank Doug H
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Doug H We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give...

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Hilton Atlanta Airport
Hilton Atlanta Airport
#86 of 172 in Atlanta
1,571 reviews
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
DoubleTree Atlanta Airport is 1 mile from the Hartsfield Jackson Airport and only 7 miles from downtown Atlanta. We're close to both the Georgia Convention Center and Delta World Headquarters. We offer dining for breakfast, lunch and dinner at our Seasons Bakery and Grill and in-room dining. We have ample event space. Other amenities include complimentary WiFi, a pool, a fitness center and a business center. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Atlanta Airport

Address: 3400 Norman Berry Drive, Atlanta, GA 30344
Region: United States > Georgia > Atlanta
Price Range: $159 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Atlanta Airport 3*
Number of rooms: 220
Reservation Options:
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Also Known As:
Doubletree Atlanta
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Questions & Answers

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Philadelphia, Pennsylvania
over a year ago
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over a year ago
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Questions? Get answers from DoubleTree by Hilton Hotel Atlanta Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms close to the elevators are noisy.”
 of 5 bubbles MontrealLouis007, 18 Jan 2017 | Read review
“Room 615 is very nice and pleasant”
 of 5 bubbles gustavog893, 9 Dec 2016 | Read review
“Get a room facing away from the airport”
 of 5 bubbles paultS1550EC, 12 Oct 2016 | Read review
“Choose a higher floor, away from elevator and vending. Note that one side faces the airport.”
 of 5 bubbles MWD20, 20 Sep 2016 | Read review
“I personally like a higher floor. Because it is an airport hotel, you might hear planes, but I did not find it a distraction.”
 of 5 bubbles MJBaer, 24 Aug 2016 | Read review
5 of 5