We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Jagua Managed by Melia Hotels International

Visit hotel website
Traveller (775)
360
Panoramas (34)
Room & Suite (395)

About

Location
Cleanliness
Service
Value
Hotel Jagua by MELIÁ HOTELS INTERNATIONAL: The true spirit of Cienfuegos Hotel Jagua is a comfortable, contemporary hotel in the exclusive district of Punta Gorda, next to the beautiful Cienfuegos Bay and just five minutes from the Old Town. Its rooms, occupying a main building and three beautiful villas, offer a diverse range of accommodation options with views of the sea, gardens and swimming pool, as well as numerous restaurants and bars with Day Around & Dining Around service. Just some of the facilities that the hotel boasts are an events area, pool, gym and souvenir shops, making it the ideal place for circuits, tours, meetings and events, weddings and honeymoons.
Read more
Property amenities
Pool
Free parking
Restaurant
Bar/Lounge
Breakfast included
Banquet Room
Breakfast Available
Conference Facilities
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair Access
Show more
Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Bay View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
1,031Reviews
1,224Photos
24Q+A
100Room tips
Traveller rating
  • 108
  • 323
  • 378
  • 144
  • 78
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
The downstairs was very nice with a lovely pool area but the bedroom was old and tired. There was good entertainment in the hotel one night (Friday) Saturday there was a disco which went on until 2.00/3.00 a.m. which was noisy and kept me awake.
Read more
Response from Orlando217, Community Manager at Hotel Jagua Managed by Meliá Hotels International
Responded yesterday
Dear customer, we thank you for your comment although we regret that your experience has not been as expected. Our Hotel has a very interesting artistic life that includes musical shows with live Cuban traditional music bands, sunset entertainment, and of course a night dedicated to a Cabaret show with a dance section at the end of the night. However, what affected you was not the "noise" coming from our Cabaret since it is soundproof, but the high volume of a party that takes place in a square near our Hotel. We have already submitted complaints to the relevant authorities to stop making those presentations that affect our visitors so much. Thank you once again and have an excellent weekend!
Read more
The hotel had decent rooms and a good bar area. The bar was a little pricey and we paid more for drinks then in the Iberostar Havana. Captive audience? There was a local bar right across the road. it overlooked the sea was rough and ready with bench style tables. Pretty much
Read more
Response from Orlando217, Community Manager at Hotel Jagua Managed by Meliá Hotels International
Responded 2 weeks ago
Sr. Frank, we thank you for sharing your qualification with us, though we regret not having exceeded your expectations. About your expereince with dinner at the restaurant, we already gave to our head chef a report to analyze details related to your comments, and thus prevent future customers complain. Thank you once again and have an excellent day!
Read more
perfect location, an attentive and pleasant staff, recreational and varied activities, variety of options at dinner, especially the variety of tropical and organic fruits, without words, the animation group without doubt the best, and of course the traditional music groups , if
Read more
Response from Orlando217, Community Manager at Hotel Jagua Managed by Meliá Hotels International
Responded 3 weeks ago
Dear customer, we thank you for sharing details of your experience at our Hotel. The artistic talent that we propose to our visitors every afternoon belong to the catalog of excellence of our city of Cienfuegos. It's a pleasure to know about your satisfaction and the recommendation to future visitors. Have an excellent afternoon!
Read more
Stayed at the hotel for one night as part of a tour. It has been taken over by the Melia Group and is supposed to undergo renovations, which are needed. Very helpful staff. The rooms are very basic and were clean. By U.S. standards, this would be a two star property. There
Read more
Response from Orlando217, Community Manager at Hotel Jagua Managed by Meliá Hotels International
Responded 4 weeks ago
Dear customer, we regret that your experience hasn't been as expected. Our Hotel will be soon under a renovation process both in the main building (rooms) and in the outdoor areas, so we can offer a better quality service with the appropriate standards of the Meliá Group. We'd like you to know that we are working on a group of action points, taking into account your opinion about those related to the variety at breakfast and the elements that affected you in the room during your stay. Thank you very much for sharing your opinion.
Read more
+2
This was portrayed as a 4/5 star international hotel. The furniture in the room was cheap and shoddy, cupboards with no doors, a fridge that was not cold, no drinking water or tissues were provided, very basic shower, no plug in the sink and a toilet with a 'sunken' flush. On
Read more
Response from Orlando217, Community Manager at Hotel Jagua Managed by Meliá Hotels International
Responded 4 weeks ago
Dear Alison, we regret that your experience has not been as expected. We have designed a group of actions to start an investigation related to the factors that affected your experience and to solve immediately each of the problems that you share with us as a result of your visit. We thank you for sharing your experience and we promise to work on the solution of all.
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHotel Jagua Managed by Meliá Hotels International
The La Jagua Standard Room at the Jagua Hotel
Professional photo exclusively commissioned by TripAdvisorHotel Jagua Managed by Meliá Hotels International
The Perla del Mar Junior Suite at the Jagua Hotel
Professional photo exclusively commissioned by TripAdvisorHotel Jagua Managed by Meliá Hotels International
The La Jagua Standard Room at the Jagua Hotel
The 'art deco' furnishings
View from my balcony.
PreviousNext
12345676
Hi there! Do you have HBO????!!! Thx you
Yes, we do have HBO along with other TV channels like CNN, Discovery Channel, etc.
1 vote
Show all answers
hello there, I just want to know if you have rooms on the main level, I am on a wheel chair, thank you.
Not as far as I remember but it has lifts.
2 votes
Show all answers
What s the American the restaurant in your hotel?
Good morning: In Jagua hotel you can enjoy differents restaurant: Escambray restaurant (buffet) Palacio de Valle restaurant Los Laureles restaurant (cuban food) and Snack Bar. Regards.
0 votes
Show all answers
do you have internet ?
Good afternoon: Yes, we have internet services. Regards.
1 vote
Show all answers
The Hotel Jaqua is really very nice. Our room was in the 2 story pink Moorish villa across the street and was quit comfortable, except for the cold shower in the morning. We were told the water was warmer at bed time. The area around the hotel is very nice. Up the road toward the yacht club are some lovely homes and a unique public park with modern sculpture worth seeing. Have a great time on your trip
1 vote
Show all answers
PreviousNext
12345
"Floor seven has the best views"
"The "best room" is probably at some other hotel!"
"All rooms have the same view but higher floors see it more clearly"
"Get as far away from the nightclub as possible."
"Casa Verde would be my first choice!"
PreviousNext
12345620
PRICE RANGE
US$117 - US$204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jagua hotel cienfuegos
LOCATION
CaribbeanCubaCienfuegos ProvinceCienfuegos
NUMBER OF ROOMS
173
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing