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Grand Wailea - A Waldorf Astoria Resort

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Grand Wailea - A Waldorf Astoria Resort
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5,942 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Wailea - A Waldorf Astoria Resort
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Showing 5,738: English reviews
Highlands Ranch
Reviewed 28 December 2014

Using the American Express Fine Hotels and Resorts booking code, we had an incredible time here at the Grand Wailea. We stayed 5 days, 4 nights and came in Thanksgiving day. Amex platinum was running a "buy 3 nights get one free" promotion which made the room rate fall into the mid 300's for an ocean deluxe room. We received...

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Thank tboz1976
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha tboz1976, Mahalo for staying with us through the FHR program! We're glad to hear you found value in the program and appreciate you choosing Grand Wailea for your stay. We hope to welcome you back again soon. Mahalo, Tom Donovan Managing Director Grand Wailea

Northbrook, Illinois
Reviewed 26 December 2014

This was our 4th stay at this hotel. The rooms were undergoing renovation, and getting a nice modern feel. The grounds as usual were amazing, the breakfast delicious, and staff friendly and helpful. One irritation is the wait to get your car, call well in advance of when you want to leave.

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2Thank Hlondon99
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha Hlondon99, Mahalo for staying with us and your review! I'm glad to hear you enjoyed your stay, the property, and our room remodel. Our valet is certainly busier at certain times, so I'm glad you called down instead of waiting and shared your advice with others. We are researching new technology that will assist us in lowering guest wait...

Scottsdale, Arizona
Reviewed 26 December 2014

This was our second visit to the Grand Wailea (I am Hilton Diamond level). They are in the midst of a room renovation. Trust me, for the in season rates they charge, the room reno was way overdue! Last year we stayed in a room before renovation (it was tired and old and no way worth the price they were...

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2Thank Gary B
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha Gary B, Mahalo for staying with us during your vacation! We appreciate you staying with us as a Diamond Honors member and your feedback about our renovation and your stay. I look forward to welcoming you back again as we continue to refresh the property. Mahalo, Tom Donovan Managing Director Grand Wailea

Reviewed 26 December 2014

This hotel was incredible. The views, the hotel itself, the food, the beach/pool, the golf courses. Everything was magnificent. I never post any reviews and I had to post a review for this hotel. If I ever go back to Maui, I'm definitely staying here.

Review collected in partnership with Waldorf Astoria
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2Thank 119anthonys
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha 119anthonys, Mahalo for your review! I'm glad to hear you enjoyed your family vacation with us as well as the pools and hotel. The golf courses are certainly amazing - beautiful views and courses to play. We hope to welcome you back again soon. Mahalo, Tom Donovan Managing Director Grand Wailea

Reviewed 26 December 2014

This hotel property is beautiful. The location is fabulous. The housekeeping staff needs to pay closer attention to servicing all rooms and maintenance needs to check the rooms. The phone was not programmed and beds need to be made.

Review collected in partnership with Waldorf Astoria
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2Thank Z8826WCsusanf
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha Z8826WCsusanf, Mahalo for your review and staying with us! We're glad to hear you enjoyed the property and your stay. I appreciate your feedback on the housekeeping service you received during your stay and have shared your comments directly with our team. I hope to welcome you back again soon. Mahalo, Tom Donovan Managing Director Grand Wailea

fairies in mac
Reviewed 26 December 2014

Loved the family space - great pools to lounge around and kids have big fun. Beach is great. And Big beach up the road is stunning well worth venturing out of resort. Get a hire car and see the island it's wonderful. The hotel staff needed to provide more info as we knew nothing about being able to hire a...

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1Thank rbx
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha RBX, Mahalo for staying with us and for your review! We're glad that you enjoyed the pools as well as the beaches, including Big Beach, a great spot on the island. Many Hilton Honors guests do spend their points at Grand Wailea each year, and we are a huge advocate for the program. We hope that you'll sign up...

Westmount, Canada
Reviewed 24 December 2014

My wife, daughter and I met my sister's family of five at the Grand Wailea. My sister and I grew up in Hawaii, and she and her family now live on Oahu. Even though this was a stay-cation for them, we were all suitably impressed by an extraordinary experience at this "grand" resort. Here are the positives and negatives: +...

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6Thank HNLYULCDG
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha Hnlyulcdg, Mahalo for your review and staying at Grand Wailea for your stay-cation! We're glad to hear you enjoyed the pools and learned how to do a backflip on the tarzan swing! Our Grounds and Garden team are all very passionate about their work, and we're glad you saw their pride first-hand. We appreciate you staying with us during...

Reviewed 23 December 2014

Absolutely loved this hotel! could not have asked for a better more luxurious place to stay with such friendly staff! I will definitely come back! (Also loved that we could rent umbrellas and bicycles) - only thing is the daily resort fee of $25 that I did not know about. Other than that, this hotel was B-E-A-UTIFUL!

Review collected in partnership with Waldorf Astoria
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2Thank C840AWstephanies
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha C840AWStephanies, Mahalo for your review and staying with us! Our beach umbrellas and bicycles are complimentary to our guests, we're glad to hear you enjoyed them during your stay! I'm sorry to hear that the resort fee wasn't communicated to you before your stay; we're always looking for ways to improve on our communication process and will examine where...

Reviewed 22 December 2014

We've been visiting Hilton and Hyatt resorts on the Big Island and Kauai for many years and had hoped to make the Grand Wailea our Maui favorite. We were prepared for the expense at this resort and an abundance of children but were not prepared for one department to downgrade the entire experience for us as discussed below. Despite the...

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8Thank hawaiiandbeyond
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha Hawaiiandbeyond, Mahalo for your feedback and for taking the time to write a review about your recent stay at Grand Wailea. Your detailed feedback and suggestions will be shared with our grounds, F&B, and hotel teams to see which areas we can improve on. I sincerely appreciate your feedback, and I hope you will consider staying with us in...

Hong Kong, China
Reviewed 22 December 2014 via mobile

Another Maui property that rests in its laurels rather than delivering the goods. Rooms are basic and nice enough, but the maids seem to forget to service (ie. make beds, change towels, replace amenities) etc. Valet parking is mandatory, so call an hour in advance to cut your additional wait to 20 minutes. A routine breakfast buffet will set you...

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4Thank DJSinHKG
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha DJSinHKG, Thank you for taking the time to write a review about your recent stay at our hotel. We promise our guests a singular Waldorf luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal. I have shared your feedback with our housekeeping and valet teams; we are consistently making...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Conference Facilities
Official Description (provided by the hotel)
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 

Additional Information about Grand Wailea - A Waldorf Astoria Resort

Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Region: United States > Hawaii > Maui > Wailea
Price Range: $554 - $1,262 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Reservation Options:
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui
Hotel Style:
#3 Business Hotel in Wailea
#4 Top resorts Hotel in Wailea
#4 Romantic Hotel in Wailea
#4 On the Beach Hotel in Wailea
#4 Spa Hotel in Wailea
#4 Family Hotel in Wailea
#5 Luxury Hotel in Wailea
#6 Green Hotel in Wailea
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Questions & Answers

Here's what travellers have asked, with answers from Grand Wailea - A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from Grand Wailea - A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room in the chapel wing, far from the pools! (it's not going to be THAT far anyway...)”
FlaWells, 22 Apr 2017 | Read review
“Ask for a room in the Haleakala wing. Or - ask for a room with an entrance door in an enclosed corridor.”
H3527HQshannonb, 21 Apr 2017 | Read review
“Ask for ocean front!”
F6469UNdanielleh, 21 Apr 2017 | Read review
“Some ocean facing rooms actually have more of a view of the roof.”
Afran17, 20 Apr 2017 | Read review
“Bring ear plugs as the hallways are noisy from kids running up and down the hallway and housekeeping staff yelling out "housekeeping"!!”
572SusanP, 19 Apr 2017 | Read review
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