Fairmont Kea Lani, Maui

Fairmont Kea Lani, Maui

View from our room
Traveller (4095)
Room & Suite (1154)
Pool & Beach (717)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Get rewarded with One Key
C$1,413
C$1,590
Breakfast included
C$1,515
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.5
#3 of 9 hotels in Wailea
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Discover the essence of Maui at Fairmont Kea Lani, Hawaii’s only all-suite and villa luxury resort. Nestled on the soft white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise redefines luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. Fairmont Kea Lani is the ideal island getaway with six dining venues featuring four bars and one market, three swimming pools including an adult-only pool, a comprehensive fitness and wellness program and unrivaled access to the best adventures across the island. Aloha awaits!
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Babysitting
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Plunge pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Canoeing
Diving
Snorkelling
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Tennis court offsite
Walking tours
Waterslide
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Classic
Green
Languages Spoken
English, Spanish, Filipino, Japanese

Location

4100 Wailea Alanui Drive, Wailea, Maui, HI 96753-8449
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
Kahului Airport
24.3 km
See all flights
Kapalua Airport
40.4 km
See all flights
4.5
4.5 of 5 bubbles6,159 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Nestled in a prime location, the Fairmont Kea Lani, Maui garners praise for its immaculate cleanliness and spacious suites, though a few areas could benefit from refurbishment. The hotel's Hawaiian charm and modern luxuries provide a family-friendly atmosphere, with the beautiful beach and local village nearby enhancing its appeal. While guests laud the various pools and attentive service, some point out inconsistencies, especially at the pool, and feel the high cost does not always translate to value, citing pricey amenities.
Location
Beachfront
Atmosphere
Charming
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Top-notch

Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveller reviews for more details and information.
6,159Reviews218Q+A100Room tips
Traveller rating
  • 4,481
  • 1,046
  • 370
  • 172
  • 90
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Jackie H wrote a review Jul 2022
Sydney, Australia121 contributions48 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Absolutely five star...our family of 9 stayed in 4 rooms, all ocean view suites, they were huge, clean, beautiful. The staff were all amazing & we simply felt soo pampered, we usedtheir courtesy cars most days to go to the Wailea shops or to dinner which was fantastic & has photos taken by their photographer, soo glad we did. Our room had a king bed plus our 14yr old on the sofa, you could possibly have 4 people split over two double beds & the sofa depending on how you used the configuration, the bathroom is gigantic & the balcony a decent size with dining table & a lounge chair. The pools are plenty big enough & you will never go hungry or thirsty, you are very well taken care of around the pool but the Ama Bar & Grill is great for lunch & the little market place on site has fabulous sandwiches, wraps, salads, fries, coffees, be sure to check it out. The only negative is the cost of everything is a little outrageous. I spoke to a few regulars who said it has gone up 30-40% in the past 4 yrs so be prepared...our dinner at Ko was $180 USD each, a cocktail at the pool $22 USD, it's the 18-20% tipping that gets us Australians, we just can't get used to it & to automatically add it on its just *** We had a beautiful day at the spa, they also added 20% tipping onto the treatments, never ever have I heard of that...
Read more
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordan R wrote a review Jan 2020
Los Angeles, California20 contributions18 helpful votes
4.0 of 5 bubbles
We just returned from a 6 day trip to Maui and our first time staying at the Fairmont. I was pleasantly surprised by the hotel - the main draw in staying there was the suites, which came in handy as we were traveling as a group of 5 adults and 2 toddlers. We had 3 suites total, all in a row, and they were perfect for our needs. The Fairmont provided a crib, diaper genie, baby toiletries, and moved furniture out of the room for us to better fit everything. The room was promptly cleaned each morning when we left and turndown service was always delivered while we were at an early dinner. We also appreciated the baby pool, the breakfast buffet (which was delicious but very overpriced), and ate at the small market downstairs several times. It was an extremely family friendly hotel with a calm, un-chaotic vibe which we appreciated. Overall I was very pleased and will absolutely return on our next trip!
Read more
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FairmontKeaLaniMaui, Director of Guest Experience at Fairmont Kea Lani, Maui
Responded Jan 21, 2020
Aloha queenjord and thank you for your kind review! We truly appreciate you choosing the Fairmont Kea Lani to vacation with your friends and family I couldn't be happier to read that you had a relaxing and lovely stay with us. We certainly appreciate your compliments of our staff and for your compliments on our un-chaotic vibe. We look forward to seeing you soon and wish you the warmest aloha, April Storey
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
surrealus wrote a review Feb 2020
New York, NY480 contributions167 helpful votes
+1
5.0 of 5 bubbles
I'm really not sure how to rate this, but gave 5 stars. The hotel and staff were all wonderful. The breakfast buffet was great! During our stay it even included exotic fruits like rambutans and carambolas. Our room was much bigger than I expected with plenty of closets and with a large bathroom (2 sinks, Roman tub, large shower - toilet closet). The bed was comfortable and included high end amenities like robes (no slippers), loofah, soaps, shampoo, conditioner, and body lotion. Our lanai was spacious and comfortable overlooking a quiet part of the garden. The resort fee included a gym (with a couple of Peloton bikes) and fitness classes. The instructors were all very qualified and we enjoyed the classes. We thoroughly enjoyed the canoe paddle experience. The cocktail bar offers live music and sunset views.

Our room was spotless. I wiped down surfaces with an antiseptic wipe and there was not a spec of dust on the cloth! The rooms, gym, and spa are all air conditioned. The rest of the hotel is open air, including the hallways, so we weren't surprised when we saw one small bug by the sink once; however, the day we were leaving, I noticed another one on the counter of our minibar. Normally, I'm very freaked out about bugs, but overall everything was very clean and comfortable. I would stay here again.
Read more
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Kea Lani Maui, General Manager at Fairmont Kea Lani, Maui
Responded Feb 21, 2020
Aloha and thank you so much for taking the time to share your valuable feedback with us. I am delighted to hear that you enjoyed your stay in our spacious suite which was both quiet and comfortable for you. We certainly appreciate your honest feedback about our resort and are happy that you found the grounds to be well maintained. It brings a smile to my face to hear you enjoyed our Kea Lani Restaurant breakfast buffet with the variety available each morning. Thank you for your kind recommendation and we hope to welcome you back sometime in the future! Warmest aloha, April Storey | DIrector of Guest Experience
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sunshine749897 wrote a review Mar 2020
1 contribution
5.0 of 5 bubbles
My husband and I, along with our three children have visited this resort four times since its opening - our most recent visit included our children, spouses and six grandchildren ages 2-9. As a group of fourteen it was a bit challenging arranging accommodations, travel and activities. We had some criteria in mind including four ground level poolside rooms adjacent to each other, a luau, a snorkel outing and dinner reservations at local restaurants.

I started conversations with reservations about nine months before our planned stay in January 2020…Brittney was very helpful and although she couldn’t guarantee room location and proximity she dutifully noted all my requests and assured me they would try to accommodate. When we arrived our rooms were exactly as requested, ground level/poolside, all in a row so we could visit on each others patios and parents could be close to both their room and pool. It couldn’t have been more perfect – and our ocean view was also incredible!

Malia(concierge) was friendly and efficient scheduling the Andaz Luau (an absolutely magical night), snorkeling with Alii Nui (couldn’t have been better), all dinner reservations, the Outrigger canoe experience (also a must do), babysitting services; groceries delivered and cribs in two of the rooms. All of the arrangements were made before the trip and itinerary was constantly updated and emailed so everyone was aware of activities and times. Her communication and attention to detail, was amazing!

Highlights of the trip besides those already mentioned…..
Torch lighting ceremony with all the grandchildren following the very entertaining torch lighter around the entire resort!
The family pool with its upper and lower locations including the slide, (a hit with both young and old), in pool basketball and rental of the dive scooter, first time scuba diving in the pool and ocean by our 8 and 9 year old grandsons, sand castles and boogie boarding at the beach and, of course, afternoon cocktails at the upper pool with the specialty drink and beer of the day!

My husband and I have been to most of the Hawaiian Islands and visited many hotels including Four Seasons Hualalai (another highlight), Fairmont Orchid, Mani Lani, Hapuna Prince, Grand Hyatt Kauai and have enjoyed attributes of all, but Kea Lani is one we definitely will return to because of the following:
Large suites with oversize bathrooms and lanais
Beautiful grounds and family friendly pools
Beautiful, swimmable beach with kayaks and SUP’s available to rent
Friendly, efficient staff
On site courtesy vehicles
Ocean view walk with variety of hotels and restaurants
Brand new fitness center

Our family vacation at the Kea Lani left us with memories that will last a lifetime, Thank-you!
Read more
Date of stay: January 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Kea Lani Maui, Guest Services / Front Office at Fairmont Kea Lani, Maui
Responded Mar 10, 2020
Mahalo for your amazing review! It's very gratifying to learn that the Fairmont Kea Lani is exactly what you are looking for in a Maui vacation. We're so happy that your expectations were exceeded and that you enjoyed everything the resort has to offer, especially your spacious suite. It sounds like your family made a lifetime of memories and we are honored to have been a part of that. From our 'ohana to yours, we hope to welcome you back in the future. Warmest aloha, April Storey | Director of Guest Experience
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traci O wrote a review Jan 2020
seattle4 contributions5 helpful votes
3.0 of 5 bubbles
The staff is wonderful. The best part of the hotel are the people.

I am disappointed by the resort fees, having to pay for a cabana by the pool, expensive food prices, inability to reserve a specific floor when making a reservation AND the fact that they don't give a 2 hour late check out.

The Four Seasons has plenty of cabanas and poolside service for free. Their food is far superior at half the price. They also give free bottled water in the room everyday!

Other improvements need to be made to make this hotel a luxury hotel. The rooms with two beds are full size, not queen. Why?

The grounds are lovely, but they have a bird issue. Odd that the Four Seasons next door does not have this issue.

This isn't meant to be a bad review. This establishment is nice, and you will have a wonderful time. You'll pay for it $$, and be told no to some important requests, but it's Maui, so enjoy the island.

If I could tell management anything it would be this. If we make a request after paying thousands of dollars to stay at your hotel, please know the request is important to us. Saying sorry after we get home or inviting us back doesn't help. Things need to be done at the time of our visit. It's our vacation, and we spent our $ money with you. Please accommodate our request for a specific floor, don't charge for cabanas...buy more! Shade around the pool is important. The pool is an important part of our vacation. It should be a wonderful experience, and you should have more chairs. Come on!
Read more
Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FairmontKeaLaniMaui, Director of Guest Experience at Fairmont Kea Lani, Maui
Responded Jan 21, 2020
Aloha and thank you for your thoughtful review, Traci O! I'm glad you found our property lovely and that you connected with our staff during your stay. Thank you for your honest feedback regarding our resort prices, bed size and cabanas - it will be shared with the appropriate leadership. Warmest aloha, April Storey
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JC718 wrote a review Feb 2020
Memphis, Tennessee8 contributions3 helpful votes
4.0 of 5 bubbles
We booked three nights at the Fairmont Kea Lani and enjoyed our time there.

The rooms are spacious and were larger than I was expecting. The property is well-maintained and absolutely beautiful. While there were a lot of families and children, the adults only pool is a great option if you want less noise and to be outside of the cannonball splash zone. We only ate breakfast at the hotel but the breakfast buffet was expansive with lots of great options. The location worked out well for us and we did walk to/from the nearby shopping and restaurants (about a 25 minute walk). The fitness center was well equipped but did get busy at times so you had to be flexible on which equipment you used during peak time.

There are a few areas to improve. The room decor is a bit dated. The design and decor of this hotel is not modern, clean lines - It is a bit dated and traditional. Because if it’s age, expect some stains on the rugs and furniture. Our room defiantly has seen some spills and wear and tear. One area for improvement is the WiFi. I did have a few work projects to attend to while out of the office and the WiFi service was intermittent, and when I could connect, extremely slow. Others have noted this and believe the reviews. If you need to work or coke cut to WiFi, head to the coffee shop down the road and use their WiFi. It will be a more productive use of your time. Again, little items in an otherwise fantastic property.
Read more
Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Kea Lani Maui, Guest Services / Front Office at Fairmont Kea Lani, Maui
Responded Mar 5, 2020
Aloha jc7182901 and mahalo for your excellent feedback and review of the Fairmont Kea Lani. I'm so glad to hear that you enjoyed our spacious suites, stunning grounds, resort location and our delicious breakfast buffet and that it made your stay with us an enjoyable one. I appreciate your feedback regarding our internet access and please know I will pass this along to our leadership team. We hope to welcome you back in the future. Warmest aloha, April Storey | Director of Guest Experience
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Itsabigworld321 wrote a review Jul 2021
Glendale, California96 contributions66 helpful votes
2.0 of 5 bubbles
We rented a 2 bedroom villa with kitchen and had prearranged a 4PM checkout (aka paid a premium) since we were catching a red-eye. Upon checking in, Luz quickly asked if we can please vacate our room at 12PM and she will give us a hospitality room. No offer of an additional property credit, discount on our room rate - just we can keep the room until we need to leave which was 4PM (lol). We declined. Between noon and 4PM on our checkout day, housekeeping came in 3 times to see if we were gone and the pool man asked my kids to get out of the plunge pool as he had to service it to get it ready for the next guests. They must have overbooked the villa and their mistake quickly became our problem. Mahalo Farimont!
Read more
Date of stay: June 2021
3.0 of 5 bubblesRooms
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Kea Lani Maui, Guest Services / Front Office at Fairmont Kea Lani, Maui
Responded Jul 20, 2021
Aloha Itsabigworld321 and thank you for taking the time to share your candid feedback with us. Your remarks regarding our front desk team are taken very seriously and will be addressed. I'm sorry to hear that we were unable to provide the late check out you had hoped for due to our high occupancy at this time. I do certainly hope you allow us the chance to provide you with the true Fairmont Kea Lani experience we are known and loved for. Warmest aloha, April Kala | Director of Guest Experience
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MsTripsAlot wrote a review Dec 2021
Seattle23 contributions21 helpful votes
5.0 of 5 bubbles
We stayed at Fairmont Kea Lani during Thanksgiving Week. This was our first resort stay since 2019 and we really enjoyed the beach, pool, room service and overall comfort and beauty of the resort. The staff was amazing! I wish we could have stayed 10 days instead of 7, just as we were really relaxing it was time to leave.

I think the room decor looks fresh, everything is palm themed. They offer rose scented Le Labo products and I love the showers and double sinks with a long ledge for our toiletries. The pull out sofas seem comfortable enough for our 10 and 8 year old.

Polo Beach is gorgeous. The sand is like powder and waves were calm most of the week for snorkeling however we did get some swells the last few days perfect for boogie boarding. I think the resort could do more to offer buckets and shovels to borrow. Each visit we buy 3 boogie boards and sandpails and shovels. Seems extremely wasteful for a beautiful resource such as Hawaii to have to manage plastic after we leave. They used to have signs discouraging people from saving chairs, they seem to be gone.

The buffet is one of my favorite parts of the stay. The food quality is still outstanding. They aren't offering an omelet bar anymore due to COVID. When we first arrived, we were escorted by a staff member who picked up tons and placed food directly onto our plates. A little weird, but they were very patient and friendly. $50 per adult and half price for our kids under 12. They un-officially close the buffet area at 11:15 so we arrived each day at 10:30 and treated it like brunch. By the end of the week they allowed guests to wear a plastic glove and self serve. If you want bagel or toast you order from your server.

For some reason we thought the $18 cocktails were underwhelming at the pool and Ko. We drank mostly Maui beer. The kids' food at the pool was really good, our kids loved the chicken tenders and fries. Sad news, there was no shave ice vendor! I miss afternoon shave ice by the pool.

We had a problem with room assignment the night we arrived. Our family of 4 was assigned a wheelchair accessible room, without a separate enclosure for the toilet. We are returning customers and we booked 4 months in advance so I had no reason to expect anything less than the usual standard ocean view suite. By mid-afternoon the next day they moved us to a proper oceanview room with the traditional bathroom setup. This burned our first night and first half day. If I stay at Kea Lani again I will probably call in advance to confirm the room...

We look forward to staying again!
Read more
Date of stay: November 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Kea Lani Maui, Guest Services / Front Office at Fairmont Kea Lani, Maui
Responded Jan 4, 2022
Aloha MsTripsAlot! I'm so grateful you took the time to share your valuable experience with us! I am thrilled to hear that the resort is just as beautiful as you remember it! Please know I have shared your remarks regarding beach accessories and poolside drinks to the appropriate leaders to review and hopefully remedy in the future. Despite these areas for improvement, I'm so pleased to learn you thoroughly felt relaxed during your stay. It will be a treat to welcome you back again soon! Warmest Aloha, April Kala | Director of Front Office
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TechandFamily wrote a review May 2021
San Diego, California20 contributions10 helpful votes
4.0 of 5 bubbles
Family of 4 chose Fairmont to celebrate a special occasion for 5 nights at the beginning of May.
Our check in process was a little cold for Hawaii standards but very smooth nonetheless yet and the room was ready even though we arrived a few hours before the 4pm check in time.
Unfortunately there was no welcome baskets or anything for the children like some neighboring five star resorts go out of their way to provide and we had to call to get some pillows and blankets for the “pullout” sofabed.
The room was spacious with a large balcony. The bathroom is modern and nice with an amazing open air shower and large tub and HUGE mirror.
The rest of the room is a little dated. The carpets and curtains look old as does the furniture. No USB plugs anywhere in the room outside of one on the alarm clock that can’t charge a modern iPhone. Bed was comfortable.
The gym is also very nice, but you may not need to go there if you have to open your sofabed up. It’s a workout and by far the hardest pullout anything I have ever dealt with. I would save your chins and ask them to open it for you
We loved the family pool and the staff there. Water slide is a lot of fun and they allow kids 31” and up so even my 3 year old could go.
Food at the hotel is good, but we had some issues. Breakfast is buffet but still good. Ko was great, when you eat at the restaurant. However when we got Ko to Go they first forgot to put our order in and caused us to miss our sunset while we sat in the back of the restaurant waiting for our to go order and then gave us the wrong food once they gave it to us 40 minutes later.
Also, no lobby bar or bites. Not sure why, one concierge said it was because of remodeling and the front desk said it was because of low occupancy (didn’t seem that low) but keep that in mind if your coming.
Don’t think the spa was open during our stay. Called a few times, no answer. So confirm that as well.
Overall it was a great stay. But given the dated decor and lack of service and services, I struggle to put this hotel in the same class as the other 5 stars I’ve visited on the island (4 Seasons and Montage)
Read more
Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Kea Lani Maui, Guest Services / Front Office at Fairmont Kea Lani, Maui
Responded May 12, 2021
Aloha TechandFamily and mahalo for taking the time to leave us this review. It’s wonderful to learn that your stay was so memorable - from the spaciousness of your suite to all the fun to be had at our family pools. We are, however, very sorry that you were disappointed with some aspects of the resort. Please know that your feedback has been passed on to hotel leadership. It will truly be our pleasure to welcome you back again very soon. Best wishes. April Kala | Director of Guest Experience
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
atulsubbiah wrote a review Jul 2021
Short Hills, New Jersey209 contributions115 helpful votes
+1
5.0 of 5 bubbles
I was struggling with a 4.5 rating, but I’m going to go with a 5.

Family of 4 experienced travelers - out first time in Maui though. We booked the fairmont 6 months in advance and leading up to the trip we’re familiar with all the machinations of traveling to the state of hawaii.

The hotel is actually great. The room we got was the suite with the ocean view (and what a view it is!) and the room was ideal for a family of 4 with 2 older kids. Both the living area and the bedroom had privacy and the bathroom was laid out in a way where there was privacy between the toilet and the shower area. And the 850+ sq ft of space did not hurt.

Given we’re from the east coast we were up early pretty much every morning and spent the time watching the glorious sky and sunrise from the balcony, which is a stellar treat.

The property is wonderful. The pool areas were crowded but frankly we made the most of it and the staff was accommodating too - felt bad for them with the large crowds so to speak certain areas of the day. The beach is the right size and we had several days where we managed a few hours of ocean swimming.

Apart from the buffet breakfast (which is a long and drawn out process given the covid situation where the staff have to actually serve you), makana cafe and ama by the pool, we didn’t eat in the other restaurants since we were always out and about and managed our meals in the different towns we were in - paia, kalapani, lahania etc.

The mrs and I also used the gym (and frankly some days we worked out in the open spaces there’s many kind you) and it never felt crowded.

The one thing I have to say is I always felt that the property had a mildly therapeutic feel to it. We loved our vacation and when we return to Maui, the fairmont is it.
Read more
Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Kea Lani Maui, Guest Services / Front Office at Fairmont Kea Lani, Maui
Responded Jul 30, 2021
Aloha Atulsubbiah! Thanks so much for sharing your wonderful feedback with us. Nothing makes me happier than hearing how our guests choose to explore the resort and Maui. From watching the sunrise from your suite to swimming at Polo Beach, visiting our gym facilities and dining around the island it sure sounds like you did it all. I'm so pleased that the high level service coupled with the spacious one-bedroom suites not only met but exceeded your expectations. Please do come see us again soon. Warmest Aloha, April Kala | Director of Front Office
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
William H asked a question Jul 2023
Fort Wayne, Indiana
When will kids klub open
Answer from Steven W
La Quinta, California331 contributions183 helpful votes
I don't believe they have such an entity.
Answer from stephanie m
11 contributions
Yes there was but I can’t exactly remember n
Answer from Jo & Gary
El Cajon, California15 contributions5 helpful votes
I agree with everything Betty U said in her answer. The next time we go to this island, we will choose the Four Seasons over the Fairmont. Our experience at the Fairmont was below expectations. The breakfast buffet, as was the lack of service, was overpriced for what you received. We ate dinner at the upper-level bar, and the service was slow, and not fully educated on their food and beverage choices (wine).
Answer from Steven W
La Quinta, California331 contributions183 helpful votes
I have not tried the roll away but I have yet, in my 81 years, to find a roll away that was comfortable as a real bed. Put the kids in it and don't ask. They are lucky to be in paradise.
Adam Bradford wrote a tip May 19
Albuquerque, New Mexico10 contributions
5.0 of 5 bubbles
"Spend the extra money for the Kea Lani, you will not regret it. It’s so worth it."
Read full review
billp422 wrote a tip May 7
Batavia, Illinois1,181 contribution83 helpful votes
5.0 of 5 bubbles
"Do your laundry early to avoid jams at the locations."
Read full review
JR wrote a tip Apr 2024
19 contributions
4.0 of 5 bubbles
"The resort has a number of marginal to poor view rooms - looking at roads, grass and even a maintenance path."
Read full review
SK1212000 wrote a tip Apr 2024
San Francisco, California29 contributions19 helpful votes
3.0 of 5 bubbles
"Andaz or Four Seasons are better options"
Read full review
MHKSoCal wrote a tip Apr 2024
6 contributions1 helpful vote
5.0 of 5 bubbles
"Grab a pool chair early, but the pools are never crowded. "
Read full review
Not the right property for you?
There are more places to choose from in the Wailea area.
PRICE RANGE
C$1,491 - C$1,912 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont kea lani maui hotel wailea, fairmont hotel wailea, fairmont maui, fairmont wailea, wailea fairmont, the fairmont kea lani
LOCATION
United StatesHawaiiMauiWailea
NUMBER OF ROOMS
450
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Fairmont Kea Lani, Maui - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Fairmont Kea Lani, Maui
Which popular attractions are close to Fairmont Kea Lani, Maui?
Nearby attractions include The Magical Mystery Show! (0.01 km), Wailea Beach Path (0.2 km), and Te Au Moana Luau (1.1 km).
What are some of the property amenities at Fairmont Kea Lani, Maui?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Fairmont Kea Lani, Maui?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Kea Lani, Maui?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairmont Kea Lani, Maui?
Yes, valet parking is available to guests.
What are some restaurants close to Fairmont Kea Lani, Maui?
Conveniently located restaurants include Lobby Lounge at Four Seasons Resort Maui, Kō, and The Restaurant at Hotel Wailea.
Are there opportunities to exercise at Fairmont Kea Lani, Maui?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Fairmont Kea Lani, Maui?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Kea Lani, Maui offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Kea Lani, Maui?
The staff speaks multiple languages, including English, Spanish, and Japanese.
Does Fairmont Kea Lani, Maui have any great views?
Yes, guests often enjoy the ocean view available here.
All Wailea HotelsWailea Hotel DealsLast Minute Hotels in WaileaHotels near Fairmont Kea Lani, Maui
Things to DoRestaurantsFlightsVacation RentalsTravel StoriesCruisesRental Cars