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On arrival I was warmly greeted and given a map and a number of ideas to fill my time here, with helpful information on where the best spot is for my 'money shot' of Lake Matheson 😉
When I went to my room I was...More
My least favorite hotel we stayed at in New Zealand. Location was good. View was good, but that was about it. The rooms smelled weird and they charged for every little thing. We stayed two nights and they were going to charge for a packet...More
2 Thank Erin M
Response from sunsetmotellers, Owner at Sunset MotelResponded 15 July 2015
Thank you for the review. I am a little unsure what the smell and the water pressure issue was that you have mentioned. If you had come to us to advise of this we would have happily moved you to another room and investigated. In...More
My husband and I stayed here for two nights in March of 2015, and we were very happy with our stay. They most memorable thing about the room was the amazing view. It was great to wake up to, and nice to enjoy after a...More
We spent two nights here and were pretty happy with everything overall. Arriving when it was dark, we were greeted by friendly staff and check in was a breeze. We had no idea of what the view would be like from our studio room... until...More
We had a great stay here. Always good to spend a few nights in one place in a clean, comfy apartment.
The complex is well kept. The apartment was very clean, owners and staff were friendly and helpful.
Our self contained apartment had; a queen...More
US$78 - US$197 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Romantic Hotel in Fox Glacier
#2 Family Hotel in Fox Glacier
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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Response from sunsetmotellers | Property representative |
Thank you for your question. I'm not sure why this has come up now when you stayed in 2012. I can't find any reviews on tripadvisor from you. As you can imagine many things have been replaced, changed or fixed in 5 years... More
Thank you for your question. I'm not sure why this has come up now when you stayed in 2012. I can't find any reviews on tripadvisor from you. As you can imagine many things have been replaced, changed or fixed in 5 years. Everything you have mentioned has not really been an issue. In regards to beds everyone has their own preference with how firm the mattress is etc.
Doing your own dishes is more of a consideration, but our cleaners check these dishes every day when the rooms are cleaned. This is standard over all motels in New Zealand and the world. We have never had a complaint or issue raised with any health inspectors for this.
Questioning the other reviews we have had with high scores is a little disappointing. All of our reviews are given by guests and not paid for or enticed by us in any way.
As we don't have your details other than your name on tripadvisor I have no way to look back at your booking.
Not sure why this has been brought up 5 years later. If we had been told of the issues during your stay things could have been remedied easily.