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The Terrace Motel

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287 Reviews from our TripAdvisor Community

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Showing 269: English reviews
Reviewed 11 October 2016 via mobile

Stayed here on our way up the west coast of New Zealand. A lovely little family friendly hotel. Close to the Main Street and the Franz Joesf Glacier. Nice rooms and helpful staff. They also have a quant little resturant next door where we went for dinner. Very yummy food and again friendly staff.

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Helpful?
Thank Lynne M
Tom S, Owner at The Terrace Motel, responded to this review

Hi Lynne, Thank you for taking the time to write a review, we are happy to hear you enjoyed your stay and the Alice May restaurant. We hope the rest of your holiday went well. Regards, Logan

Auckland
Reviewed 28 September 2016

Very centrally located motel, short distance off main road and very easy to locate. Short walk to restaurants/pubs etc. Was great waking up in the morning, pulling back the curtains and seeing the amazing view of the snow covered mountains - a definite wow moment. Staff friendly and very helpful, provided discount voucher for the restaurant next door which was...

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Helpful?
Thank 11Seamount
Tom S, Owner at The Terrace Motel, responded to this review

Hi 11Seamount, We are glad to hear you like the view from your room and our quiet central location. Not all our rooms offer the same view as the one you had so if booking again please check our website descriptions of the rooms (our website is also the only place we offer our best prices). We hope you enjoyed...

Geelong, Australia
Reviewed 17 September 2016 via mobile

The Terrace is centrally located, clean & comfortable, with easy parking outside each room. The kitchenette is fully equipped with everything for a self-catered holiday & the rooms were warmed by a portable heater which was surprisingly efficient, even in the very cold nights we experienced. The host was very helpful with tourist information and booked flights over the glacier...

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Helpful?
Thank 307D
Tom S, Owner at The Terrace Motel, responded to this review

Hi, Thank you for taking the time to write a review. We are very happy to hear you enjoyed your stay and enjoyed our central and quiet location and rooms. We are always happy to help guests with activity and restaurant information and can often arrange discounts. We hope to see you again, our best value rooms are always on...

Reviewed 16 September 2016 via mobile

We stayed here for 3 nights in July as part of a tour of NZ. The receptionist was really helpful, recommending a walk that we could take at night to see a collection of glow worms (really worth going on). The laundry facilities were very good, although possibly the most expensive we came across on our whole tour of NZ....

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Helpful?
Thank AndyLangstone
Tom S, Owner at The Terrace Motel, responded to this review

Hi Andy, Thanks for taking the time to write a review. I am happy to hear you found the team helpful and got to enjoy the glow worms around the corner. I wish we had known you did not like the heater we have plenty of spare standard heaters we could have put in your room, most people really enjoy...

Reviewed 15 September 2016

Comfortable room with great beds. excellent location to the main town and activities. Staff very helpful and accommodating, Love the Kiwi kindness. provided heaters on those cold winter/spring nights. Would stay there again in a heartbeat

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Helpful?
Thank L S
Tom S, Owner at The Terrace Motel, responded to this review

Hi L S, Thank you for taking the time to write a review. We are happy to hear you enjoyed your stay with us and would be happy to stay again. We hope you enjoyed the rest of your holiday. Regards, Logan

Sheffield, United Kingdom
Reviewed 13 September 2016

We stayed in Franz Josef for 2 nights on our 5 week trip around NZ in August 2016 (winter). We were travelling as a family with young child. Rooms are clean and a good size. The room was a little cold being winter with limited heating in the bedrooms, otherwise perfectly comfortable with all amenities. The pre-stay information was very...

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Helpful?
Thank Owen B
Tom S, Manager at The Terrace Motel, responded to this review

Hi Owen, Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us and found our activity information sheet helpful. In case our guests feel a little cold we have a variety of additional heaters available upon request. We hope the rest of your holidays went well. Kind Regards,...

Reviewed 25 August 2016 via mobile

Good place to stay for a stop in Franz Joseph. Nice and clean room with tv, mini bar, comfy bed and a desk. Parking spaces in front of units were available, and some were covered. The staff was really friendly and helpful and helped us to book tours to the glaciers and gave tips to the best hiking and places...

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Helpful?
Thank Ana Carolina D
Tom S, Owner at The Terrace Motel, responded to this review

Hi Ana, Thank you for taking the time to write a review. We are pleased to hear you enjoyed your stay and found your bed comfortable and the room clean, the team take a lot of pride in presenting our rooms to the highest standard possible. We are more than happy to help guests arrange their time in Franz Josef...

Nelson, New Zealand
Reviewed 24 August 2016

Great room, very warm, clean and plenty of room to spread out. Location was perfect, quiet but central and being able to walk to the glow worms in the evening was a nice surprise. We will be back, Franz Josef is a lovely little town with plenty of bush walks and places to explore.

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Helpful?
Thank NelsonSunlovers
Tom S, Owner at The Terrace Motel, responded to this review

Hi, Thank you for taking the time to write a review. We are happy you enjoyed your stay and our location and found your room warm and clean. We are closest accommodation to the free glow worms so I am happy to hear you visited them. We look forward to seeing you on your next visit (you will find our...

Reviewed 7 August 2016

The rooms have only a largely decorative electric fireplace for heat. Our room also lacked hot water. The rooms were nice and clean and probably fine in the summer, but freezing in the winter. The staff were friendly enough at checkin but seemed annoyed when we asked for a supplemental heater (which they did offer) and shrugged off the hot...

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Helpful?
1Thank BethAnn01
Tom S, Owner at The Terrace Motel, responded to this review

Hi Elizabeth, I am sorry to hear you had issues with the heating and hot water, as you can see from our other reviews this is not something that has happened before. The fireplaces you talk about have 3 buttons – the first button is just the flame effect, you need to turn the other two buttons on if you...

Falmouth, United Kingdom
Reviewed 5 August 2016

A great stay here in Franz Josef !!! At The Terrace apartments !!! Close to everything !!! Comfy beds, Clean, Warm, All you need for a comfortable stay !!! Friendly and helpful stsff !!! With a great bar and Restaurant next door ( 10% discount) Alice May,s ! Good food and excellent service !!! Awesome views to the Glacier !!!...

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Helpful?
Thank cornshire63
Tom S, Owner at The Terrace Motel, responded to this review

Hi Cornshire63, Thank you for taking the time to write a review. We are very glad to hear you enjoyed your stay and were able to use one of our discount vouchers (if anyone else reads this, if you book on our website and make a comment you would like an information pack we will send you details of the...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Terrace is the closest Motel to the centre of Franz Josef Village, yet on a quiet side street. The 4 star Terrace Motel offers views of snow capped mountains and the Croz Glacier from its grounds. Unlimited Free Wi-Fi and free on-site parking are included. The Terrace offer Hotel style rooms along with rooms with cooking facilities, next to reception is a quiet restaurant operated by two of Franz Josef most experienced restauranteurs. The Terrace is the closest Motel to Franz Josef's free Glow Worm Caves and Franz Josef Kiwi Bird Centre where guests can experience New Zealand's national bird up close. The Terrace offers spacious ground floor accommodation with electric blankets and electric heating, flat-screen Televisions, tea/coffee making facilities and all en suite bathrooms, some feature a Spa Bath. Guests have a choice of studio's or spacious 1 and 2 bedroom apartments. Most rooms features stove tops and microwaves along with a dining area (please note Hotel style rooms offer tea / coffee and breakfast making facilities only). All rooms are serviced daily. Guests have access to shared laundry and barbecue facilities with outside tables and chairs. The tour desk can organise a range of activities including discounted helicopter flights, hikes, kayaking, horse treks and glacier walks. ... more   less 

Additional Information about The Terrace Motel

Address: 15 Cowan Street, Box 44, Franz Josef, Westland National Park (Te Wahipounamu), New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Price Range: $102 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Terrace Motel 4*
Number of rooms: 11
Reservation Options:
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Hotel Style:
#3 Luxury Hotel in Franz Josef
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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