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Scenic Hotel Franz Josef Glacier Hotel

717 reviews
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Traveller (275)
Room & Suite (71)
Dining (13)
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Overview
  • Excellent33%
  • Very good42%
  • Average17%
  • Poor6%
  • Terrible2%
Travellers talk about
“nice hotel”(28 reviews)
“scenic hotels”(7 reviews)
“new zealand”(47 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Reviews (717)Write a Review
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All reviewsnice hotelscenic hotelsnew zealandlamb shankbuffet breakfastthe ground floortour groupwildlife centremain buildingsmall townin towngood sizestayed here for one nightcomfy bedroom was largebad weatherfree wifi
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151 - 155 of 671 reviews
Reviewed 30 January 2017

Stayed two nights as part of our road trip. Wet and rainy (never saw Mount Cook)! The rooms were almost portacabins; pretty basic, reasonably comfortable. No views. Breakfast also pretty basic, buffet style. Compared to all the other places we stayed this was poor value.More

1  Thank Jonothan E
Response from Alexander T, General Manager at Scenic Hotel Franz Josef Glacier HotelResponded 6 February 2017

Dear Jonothan E, I am sorry hat you feel the hotel does not provide value for money accommodation. I understand that your feedback is overshadowed by the fact that you stayed with us while the weather conditions weren't the best and that you could not...More

Reviewed 28 January 2017 via mobile

This hotel is part of the NZ-owned Scenic Hotel group. It's location in the center of Franz Joseph provides amazing views of the terrain and glacier, even on cloudy days. The hotel restaurant provides a great continental breakfast (included in stay). Bar is excellent- great...More

3  Thank Adam L
Response from Alexander T, General Manager at Scenic Hotel Franz Josef Glacier HotelResponded 6 February 2017

Dear Adam L, Thank you for posting an review on TripAdvisor.com. I am pleased to read that you have enjoyed the service by the hotel and its staff. Best wishes, Alexander

Reviewed 23 January 2017 via mobile

Booked for 2 nights in adjoining/interconnecting dbl rooms. Although the rooms had been booked for months our chech-in was a bit of a fiasco. We were first told only double rooms 502 & 503 were available but weren't interconnecting... But when we went to the...More

1  Thank Keith G
Response from Alexander T, General Manager at Scenic Hotel Franz Josef Glacier HotelResponded 6 February 2017

Dear Keith G, Apologies for the inconveniences you have experienced during check in. Our ultimate aim is to look after our guests in the best possible way and provide a good base for them to relax and unwind. Unfortantely I have have to come to...More

Reviewed 23 January 2017 via mobile

Most expensive hotel during our 11 day stay in New Zealand! But price did not reflect good value - unable to get two consecutive nights at same motel in Franz Josef- stayed at another motel in fj night prior that was rated higher on trip...More

Thank daviespj24
Response from Alexander T, General Manager at Scenic Hotel Franz Josef Glacier HotelResponded 6 February 2017

Dear daviespj24, Thank you for pointing out that whole New Zealand is currently in it high season where accommodation charges are at its premium. Fiji in turn are currently in their offseason. Thank you for staying with us and I trust that you have taken...More

Reviewed 21 January 2017

Booked at the last minute. A large impersonal hotel. Checking in was a nightmare no one around for over 10 minutes. Each time I went to reception no one was around. Breakfast expensive so used cheaper cafe's locally. Rooms well appointed difficult to park.

Thank Bully1959Canaries
Response from Alexander T, General Manager at Scenic Hotel Franz Josef Glacier HotelResponded 6 February 2017

Dear Bully1959Canaries, I appreciate the time you took to send us your feedback. Please accept my apologies for the lack of customer service you have experienced during your stay with us. Best wishes, Alexander

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About
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Self-Serve Laundry
Conference Facilities
Business Centre with Internet Access
Breakfast Available
Room amenities
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$147 - US$363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Franz Josef
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$147 - US$363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Franz Josef
Room types
Suites, Non-Smoking Rooms
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Traveller (275)
Room & Suite (71)
Dining (13)
Business Centre & Event Rooms (1)
Questions & Answers
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mohit j
2 October 2017|
AnswerShow all 2 answers
Response from John L | Reviewed this property |
Sorry for the delay in responding but I was away from this page. Re: Time of breakfast, its a few months since I stayed there and cannot remember the actual times... however, we were up and out early that day and breakfast... More
0
Votes
kwijn1
7 November 2016|
AnswerShow all 2 answers
Response from Devender S | Reviewed this property |
No, you cant walk up to glaciers. There are helicopters rides, and buses which can take you at base of glaciers.
0
Votes
Vimalkumar85
30 April 2016|
AnswerShow all 5 answers
Response from Alexander T | Property representative |
Dear Vimalkumar85, Thank you for your email. The main difference between the Douglas wing (Superior rooms) and Graham wing (Standard rooms) is the size of the room and standard rooms do not have access to a private balcony... More
0
Votes
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123
Room Tips
"Pay a bit more"
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"Room with a view of the mountains"
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"Get a room facing the glacier"
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"Room 2&3 (Private Area)"
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