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The room was all we needed. Clean, spacious, WiFi etc. We visited there with my elderly aunt and uncle. My uncle is 87 and has cancer and a heart problem. The staff took extra care and time with him. They listened to his stories, reminisced...More
Thank Robert T
Response from Jim'Le C, Manager at Residence Inn MaconResponded 22 April 2016
Thank you for sharing your experience at the Residence Inn Macon through the Guest Satisfaction Survey.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a...More
Grossly outdated, malfunctioning tv, near freight train tracks, front desk clerk inept. Assigned a room that was on the list as not in use due to tv not working. Then was assigned a room that was already occupied. We entered that room -thank heavens no...More
2 Thank JND1
Response from Jim'Le C, Manager at Residence Inn MaconResponded 3 May 2016
Thank you for taking the time to share your comments about your stay at the Residence Inn Macon.
As a valued customer, we see that there is room for improvement based on your feedback. Please accept our apology for not meeting your expectations during your...More
All we needed was a clean place to sleep and shower, and a nice breakfast. Yes, the hotel is undergoing renovations, but I didn't find that to be much of a problem. The cabinets in the kitchen in bathroom in our room needed to be...More
Thank Julie M
Response from Jim'Le C, Manager at Residence Inn MaconResponded 14 April 2016
Thank you for taking the time to share your recent experience at the Residence Inn Macon with us.
Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell...More
We stayed here en route home with our two dogs. The only single thing that was detracting from a perfect stay was a train whistle every 20 minutes late at night and until early morning. It went off all night but there was nothing the...More
Response from Jim'Le C, Manager at Residence Inn MaconResponded 4 April 2016
As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Your feedback is integral to our ability to continue...More
This hotel is under refurbishment. Given that we booked a double suite for the family and at check in got 2 singles that were not even close to each other. One room had no A/C and a door that would not latch properly. Complaints fell...More
2 Thank payup11177
Response from Jim'Le C, Manager at Residence Inn MaconResponded 12 April 2016
I do apologize about your views of our hotel. I had the chance to view our maintenance logs but I did not find any reports of broken A/C or broken doors. I welcome you to please call me at the hotel that we...More
US$109 - US$152 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#17 Business Hotel in Macon
Non-Smoking Rooms ,
Number of rooms
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Response from Kathryn S | Property representative |
yes of course! sorry for the delay I did answer this last week but it looks like it didn't publish. :( Anyway you are all set and I have preblocked you into a room with an oven.
Are you sure you want to delete this answer?
"No tips to offer because I will not be returning"