Traveling many hours we decided this was the place to pull off. Even tho I accidently booked the wrong date online, JALEN was awesome....... he was pleasant, patient and took care of my mistake even tho I'm certain he didn't have to! I would return here just because Jalen provided awesome customer service! Thank you Jalen and give him a raise please! :)
Check in was easy here. The staff member who checked me in even hooked me up with some bottled water. I found the room to be comfortable and clean when I arrived. The TV had an open HDMI port I could switch to if I wanted to hook up a video game or streaming system. I had to get on the road early the next morning so I didn't get to experience any of the morning amenities. If I had one suggestion, it might be to do something about the doors. I heard door slamming throughout my night and I'm not sure if it was guest room doors or stairway doors. An easy fix hopefully. I would stay here again if I was passing through.
This hotel consistently overbooks. I have arrived here on more than one occasion and have been told my room type (that I reserved) was not available. If you like driving all day to arrive at your hotel with no room to stay in, this is the place for you to book.
Most likely, the night clerk at the Holiday Inn Express Petersburg Fort Lee, VA, was trying to be helpful. When we checked in Wednesday evening, Oct. 7 and got into the room we were originally assigned to, we immediately noticed that the remote-powered window shade for the room’s window was not working .. at all -- the shade did not move up nor down, and where the bottom of the shade was positioned left about half a foot of light to come into the room. We called the front desk and requested a new room, and the clerk assured us that the room she was transferring us to was considered" a great room." Well, yes, it did have more space than our original room, but that was about all the good stuff... most of what we experienced there was bad. For starters, where there was loads of space they had placed a lonely, ugly chair -- (suggestion: how about placing a nice-looking couch there, so that travelers could really relax after having a long day's drive?). Next, the bathroom mirror over the wash basin was severely cracked --the crack ran down the entire length of the mirror. Somebody in hotel management or a maintenance person had to have observed that and replaced the mirror with a new one. Third, the room's clock radio – from the looks of it, it had to be at least 30 years old, and a “cheapie” one at that – was unplugged. When we tried to plug the power cord into the AC outlet, it still proved impossible to set either the current time or the alarm time. Fourth – and this probably applied to all the rooms in the motel, the remote control for the room’s TV was that awful CR brand.. which has to be the worst remote control on the market. You cannot punch in the number of the cable position you want, so when you press the channel button up or down, the TV does not index either up or down one stop… it’s anybody’s guess where it will take you to. Lastly, and while the window shade in the new room was down all the way, it did not move at all when we tried using the remote for it. (Suggestion: good old-fashioned drapes would have been a better alternative for the hotel’s window treatments… at least, they work a far sight better than do the ones that are governed by remote control.) Granted, there were some positives about the new room to which we were assigned and to the motel in general. Their breakfast did offer more choices than other chains do -- during the virus pandemic, many chains have very limited choices. Their scrambled eggs were not that bad – (usually, hotel chains’ scrambled eggs leave a lot to be desired), and, yes, the second room did feature more space than the first one… although, again, they could have done a lot more with the additional space to make travelers’ experience more enjoyable. Would we stay at Holiday Inn Express again? If the Petersburg Fort Lee facility is any way indicative of how they manage a hotel property, probably not.…
The people were very friendly but the facilities are not kept up well. Breakfast was only available for preorder and pickup due to COVID. It was awful. The eggs were spongy and cold. It wasn’t enough to feed an adult. The first room we were in had a phone, mini fridge, and lighting that didn’t work. Next room was better. Kids feet were black from crawling on the carpet. Not great. Not worth the money. Won’t stay again.