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Homewood Suites by Hilton Albuquerque - Journal Center

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341 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Albuquerque - Journal Center
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Showing 339: English reviews
Las Cruces, New Mexico
Reviewed 17 August 2016

No problem with the room, but the check in time was supposed to be 3 PM and it ended up being 5:30. Not the front desk gal's fault but they were understaffed and that is not what you expect. I would give them another chance. As for the room very nice and quiet.

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Helpful?
Thank crucesdave
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for your high rating of our hotel and for taking the time to share your experience! I do apologize for the inconvenience that you encountered, though I'm very glad that this did not detract too much from your overall experience. We are very happy to learn that your stay was so peaceful, and we hope to see you...

Chesapeake, Virginia
Reviewed 14 August 2016

I travel to Albuquerque several times a year and normally stay at home wood suites. I stayed here about a year and was impressed with the facility. But the quality seems to have slipped some since then

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank silkburke12
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We also appreciate your suggestions for improvement...

Knoxville, United States
Reviewed 13 August 2016

I spend a lot of time in Albuquerque and always stay here... it is my home away from home. There are places to eat, shop and exercise without a lengthy drive. While it is close to to I-25, there is no noise and the sun shades keep the light out when I need to sleep a little later.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Larry R
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient...

Reviewed 9 August 2016

We have stayed here before and it is a great hotel that is clean with suites. Would recommend to anyone. It is in a great location and is quiet. There are different suite sizes to just understand that when booking.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
1Thank bonitah613
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are excited to learn that we made such a great impression during your recent stay. On behalf of our entire staff, we thank you for your business and we hope to see...

Los Angeles, California
Reviewed 9 August 2016

Loved the suite and the hospitality that was provided during our recent stay. Will definitely recommend to others and it will be my choice of property if I ever visit their again. Breakfast was perfect and the parking and internet were very easy to use.

Review collected in partnership with Homewood Suites by Hilton
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1Thank rktwins
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for choosing to stay with us, and sharing to us your positive experience regarding the appreciation you have for our reliable staff, as well as the liking you expressed with the accommodation in total. We only wish to give nothing but the best service to our guests and to know that we have accomplished such goal gives us...

Port Arthur, Texas
Reviewed 8 August 2016

Staff was friendly. The hotel was very clean. I would definitely stay again. Breakfast was also very good and very fresh. The location was good as well. I didn't feel like I was in an unsafe area of town.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank G8490AJashleys
Nancy C, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are very pleased to hear that you had a pleasant experience following your most recent visit with us. We are very happy that you enjoyed our breakfast choices and most especially the location, the cleanliness and comfort that our hotel gave you. We look forward to serving you again.

Espanola New Mexico
Reviewed 3 August 2016

Our room smells like a fish and the front desk at the hotel charged one of our credit cards for 4 only asked him to only charge them for 3 and we will pay the other one with a different card he was confused and didn't know how to help us with that and I think that you should not...

Review collected in partnership with Homewood Suites by Hilton
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Thank alexandergC6325PD
Nancy C, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope...

Tucson, Arizona
Reviewed 30 July 2016

Apperently the hotel was under new management and they had not worked out the kinks yet . I feel like two weeks is a long enough time to remove urine stained and moldy mattresses . I also believe that when someone asks for a replacement one should not have to be told wait until morning and talk to a manager...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Ian R
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for taking the time to complete our survey and share your experience! We strive to ensure that our atmosphere does not equate to a lower standard of cleanliness. We make it a point to ensure that your room smells fresh and is perfectly clean upon arrival and will never translate to a lesser quality of room and service....

Flower Mound, United States
Reviewed 28 July 2016

Not up to the usual Homewood Suites level of quality. Beds need to be upgraded as not very comfortable. Room faced west and afternoon sun heated up room and a/c had difficulty keeping room cool until after 10 pm. Comp breakfast average. Staff was very peasant and helpful.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Timothy Jon H
Nancy C, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. Our hotel is currently under new owners and management. We are getting the hotel prepared...

Schertz, United States
Reviewed 15 July 2016

Clean room. Used the kitchette to prepare meals nightly during my stay. Very friendly and helpful staff. If I had anything that was an issue it was with the jacuzzi. When the jets were turned on, the bubbles shot straight up the walls instead of toward the middle of the jacuzzi. This made it difficult to relax as no matter...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
1Thank Gil M
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for your recommendation! Your five star review means a lot to us, and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Homewood Suites by Hilton Albuquerque - Journal Center

Address: 5400 San Antonio Dr NE, Albuquerque, NM 87109-4150
Region: United States > New Mexico > Albuquerque
Price Range: $140 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Albuquerque - Journal Center 3*
Number of rooms: 63
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Albuquerque - Journal Hotel Albuquerque
Homewood Suites Albuquerque
Homewood Albuquerque
Hilton Albuquerque
Homewood Suites Journal Center
Albuquerque Hilton
Albuquerque Homewood Suites
Hotel Style:
#18 Business Hotel in Albuquerque
#28 Family Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Albuquerque - Journal Center staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Albuquerque - Journal Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose king suite over the studio - it is worth the space”
 of 5 bubbles FrenchAtHeart07, 4 Jan 2017 | Read review
“Avoid third floor due to cigarette smell.”
 of 5 bubbles desertdweller2016, 16 Nov 2016 | Read review
“Go elsewhere.”
 of 5 bubbles triciaf539, 12 Oct 2016 | Read review
“most rooms are good”
 of 5 bubbles crucesdave, 17 Aug 2016 | Read review
“Pick a room on the 3rd floor - extremely quiet.....”
 of 5 bubbles deborahr855, 9 May 2016 | Read review
5 of 5