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Embassy Suites by Hilton Albuquerque - Hotel & Spa

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Embassy Suites by Hilton Albuquerque - Hotel & Spa
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1,264 Reviews from our TripAdvisor Community

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Showing 1,253: English reviews
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Chicago, Illinois
Reviewed 2 days ago NEW

10 of us, in several rooms, loved it. A family reunion, from Boston, Chicago and ABQ. Ages 6-76. Manager's reception helps to keep the young and hungry occupied, soothing the transition to dinner. Plus wine and beer for elders. Breakfast was favorite time for the kids, excited about how each day was a bit different and they were able to...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank maryrU1725XY
Gulf Coast, MS
HOTEL’S FAVOURITE REVIEW
Reviewed 7 February 2017 via mobile

We arrived and were immediately greeted by a friendly reception. I had already checked in through the Hilton Honors app so we were just given our keys and told us the hotels offering. We had booked a premium room with balcony. Although it was cold it was nice to sit and the.view of the city was beautiful. In the morning...

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Helpful?
Thank Treasuretz
About Hotel's Favourite Review
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Thank you for the comments about the hotel and I will make sure to share them with the entire hotel. We hope you can make it back to our hotel very soon. Obed M.

Reviewed 2 days ago NEW

The hotel was outdated and our room reeked of smoke even though it was a "non-smoking" room. The happy hour was nice. The beds were comfortable and the room was quiet. There was not much around within walking distance. Not impressed.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ashley W
Golden, United States
Reviewed 4 days ago NEW

We were in Albuquerque for our daughter's regional gymnastics meet and I am so glad we stayed here. The suites are roomy and comfortable for a family of 4 with older kids. The pull-out sofa is not the most comfortable, but it is what one would expect from a pull-out sofa. The atmosphere of the hotel is great and it...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank christinahV471YR
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

We are very happy to see you enjoyed your stay at the hotel. We look forward to your next visit to our fine city.

Castle Rock, Colorado
Reviewed 1 week ago NEW

This hotel is old and feels dirty. Rooms smell musty and are dark. Beds are cheap. Air didn't work and spit out water through the vent. We left early. Night reception was out of food by 1 hour. Staff not helpful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank B3229HOmaureenm
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope...

Prescott, Arizona
Reviewed 1 week ago via mobile

We were concerned by recent bad reviews but our stay was very good.....the room was very clean, and every interaction with the staff was professional and friendly. We wouldn't hesitate to stay again. We didn't avail ourselves of the reception but noticed many travelers did. Also, we didn't eat the buffet breakfast but it looked good as we headed out.

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Thank davefoshee
Brooklyn, New York
Reviewed 1 week ago

All the rooms of the hotel are facing the huge atrium, a sixties/seventies concept that makes you wonder where Jane Fonda is hiding in a Barbarella outfit. The atrium after so many years (and so many shades of browns and beige) looks gloomy and depressing. The abundance of plastic trees and plants and psychedelic carpet patterns certainly doesn't help. The...

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Helpful?
Thank D-Rhemrev
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

I am so sorry you found your room unsatisfactory. I can assure you that is not the standard in our hotel. . I hope you consider staying with us again. We strive to provide gracious, engaging and caring service and we’d love to have you as our guest to ensure you have the best travel experience ever.

Albuquerque, New Mexico
Reviewed 1 week ago

Located conveniently to I25, this hotel met our needs perfectly for our first visit to ABQ. Check-in was quick and efficient. The room was clean, quiet and comfortable. And the staff was friendly and helpful - particularly the breakfast staff. The omlet lady remembered that we had planned a sightseeing trip the previous day and thought to ask about our...

Review collected in partnership with Embassy Suites Hotels
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Thank S8731UMelizabethb
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

NYC, United States
Reviewed 1 week ago

The hotel asked me if I wanted to pay extra for foods and drinks in the room but they failed to mention the foods were (GMO) genetically engineered. Poisoning the guests, or trying to alter their genes is not nice.

Review collected in partnership with Embassy Suites Hotels
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Thank vincentcX6637VR
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

I am sorry if you feel like we are trying to poison our guests, but those snacks does not poison guests. We will take into consideration having more healthy options.

Baltimore, Maryland
Reviewed 1 week ago

Room was nit cleaned my entire stay, even aftter complaining when it happened first time. Coffee maker was incompatible with coffee cartridge; had to be replaced. Iron was brike; had to be replaced.breakfast on the other hand was excellent.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank vincenth686
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Albuquerque - Hotel & Spa

Address: 1000 Woodward Place NE, Albuquerque, NM 87102
Region: United States > New Mexico > Albuquerque
Price Range: $178 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Albuquerque - Hotel & Spa 3.5*
Number of rooms: 261
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Also Known As:
Embassy Suites Albuquerque
Albuquerque Embassy Suites
Hotel Style:
#3 Spa Hotel in Albuquerque
#6 Green Hotel in Albuquerque
#23 Family Hotel in Albuquerque
#24 Romantic Hotel in Albuquerque
#24 Business Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Albuquerque - Hotel & Spa staff and other travellers.
5 questions
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Buffalo,NY
1 month ago
Washington DC, District of Columbia
over a year ago
Washington DC, District of Columbia

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Questions? Get answers from Embassy Suites by Hilton Albuquerque - Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hypo-allergenic is great, and great city view”
Colarada, 1 Apr 2017 | Read review
“Avoid rooms facing the interstate.”
972dougl, 11 Feb 2017 | Read review
“Ask for a room on the west side, to avoid any freeway noise”
IanSevenoaks, 4 Feb 2017 | Read review
“I like to be midway up and above”
311angieh, 29 Jan 2017 | Read review
“Get a top floor on the west side, great view.”
JimK791, 27 Jan 2017 | Read review
5 of 5