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Embassy Suites by Hilton Albuquerque - Hotel & Spa

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Embassy Suites by Hilton Albuquerque - Hotel & Spa
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1,196 Reviews from our TripAdvisor Community

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Showing 1,185: English reviews
Reviewed 2 days ago NEW

Hilton allows for E Check-Ins online; but the staff gave us a horrible hassle and said they did not represent the Hilton chain and did not follow their policies. I had my family in tow and the male front desk staff would not allow us to check in. He was not at all hospitable or accommodating. The birthday surprise for...

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Helpful?
Thank Swt C
Las Cruces, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 12 December 2016

Have stayed at many hotels in Albuquerque over the years but not Embassy. Chose this hotel due to it's proximity to my early am meeting at UNM Hospital. Extremely comfortable and pleasant environment with lots of nice extras and the friendliest staff ever! Feels like you're staying at a much more expensive accommodation. Booking the stay online at the hotel...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Mark D
About Hotel's Favourite Review
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Thanks for the wonderful comments Mark. We look forward to your next visit to our hotel. Obed M.

Salinas, California
Reviewed 3 days ago NEW

Had a great stay in Albuquerque NM. Embassy Suites made it special with their amenities they provided such as a good breakfast and a happy hour. The staff was awsome don't have any complaints at all. Will go back and stay at this facility again!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jesse M
Tulsa, Oklahoma
Reviewed 5 days ago NEW

when I arrived and had preselected the wrong room, the staff bent over backwards to find me a better room. The mistake was mine but they took ownership for it anyway, had me stay where I was and found me another suite that fit my needs. Then they brought the new key and room number to me and assisted me...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 234barbaran
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

So happy to see that staff went the extra mile to help you find a better room. We hope you can come back very soon. Obed M.

Greenwood, Arkansas
Reviewed 1 week ago

Staff went out of their way to accommodate our requests. Staff all very helpful and friendly. Nice hotel easy access to interstate and local attractions, restaurants etc. Managers reception cocktails and snacks was nice. Rooms clean.

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Helpful?
Thank Beth Anne P
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Thanks for the review Beth. Happy to see that staff was accomdating to your requests durinf your stay. Obed M.

Chicago, Illinois
Reviewed 1 week ago

These folks know how to do it right. A breakfast buffet with made to order omlets, pancakes, sausage and bacon. Plus cereals and oatmeal and fruit ...well, you get the idea. Manager's reception at 5:30 pm, just when adults and kids alike need a pick-me-up. Adult and child beverages, munchies. And the atrium space is so large that it absorbs...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank maryrU1725XY
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

What a wonderful comments you said about the hotel. I will share them with the entire hotel. Hope to see you again soon. Obed M.

Phoenix
Reviewed 2 weeks ago

I travel to ABQ once a month and find this hotel is well run, serves a great breakfast and evening reception, and has a reasonable fitness center and pool. Great value and overall comfortable. Some of the rooms need a bit of updating just from normal wear and tear.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Marilyn S
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Thanks for the loyalty to the hotel and we hope to see you again this month. Obed M.

Los Lunas, New Mexico
Reviewed 2 weeks ago

Great location, it is close to everything you might want to see or do in Albuquerque and close to freeway access without the noise. Our visit was not without trials. That being said everyone was addressed in an appropriate and timely manner. Everyone was friendly and responsive. The property was clean and well maintained.

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Helpful?
Thank cahner a
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Thanks for the 5 star review and the comments about the hotel. We hope to see you again very soon. Obed M.

Albuquerque, United States
Reviewed 2 weeks ago

The hotel was very nice the staff was very good, the food was very bad in the ballroom for the new years eve dinner for the 2nd year in a row. The music and entertainment was wonderful. Last year we had over 40 people come out and we were down to just over 30 people and if the food does...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank matthewbK9220YL
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

We are happy to see you enjoyed the NYE party. What issues with the food did you have that I can look into? Obed M.

Grants
Reviewed 2 weeks ago via mobile

We were in town for a soccer tournament and decided to splurge a little and stay at an upscale hotel with a pool so the kids could relax after their games. We were told when we checked in that the hotel was completely booked with other sports tournaments families as well. That should've been a warning! First of all, all...

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Helpful?
1Thank Di R
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Albuquerque - Hotel & Spa

Address: 1000 Woodward Place NE, Albuquerque, NM 87102
Region: United States > New Mexico > Albuquerque
Price Range: $164 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Albuquerque - Hotel & Spa 3.5*
Number of rooms: 261
Reservation Options:
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Also Known As:
Embassy Suites Albuquerque
Albuquerque Embassy Suites
Hotel Style:
#3 Spa Hotel in Albuquerque
#6 Green Hotel in Albuquerque
#23 Family Hotel in Albuquerque
#24 Romantic Hotel in Albuquerque
#24 Business Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Albuquerque - Hotel & Spa staff and other travellers.
4 questions
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Washington DC, District of Columbia
over a year ago
Washington DC, District of Columbia

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Questions? Get answers from Embassy Suites by Hilton Albuquerque - Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“East side rooms give great views of mountains while west side rooms give great views of city lights.”
 of 5 bubbles cahnera, 4 Jan 2017 | Read review
“City view or mountain view. Just ask.”
 of 5 bubbles Jonwal, 27 Dec 2016 | Read review
“ask for a room on the 9th floor, they appeared to have outside balconies”
 of 5 bubbles jmkeck, 17 Dec 2016 | Read review
“I had "city view" which was very nice; comfortable and inviting.”
 of 5 bubbles , 1 Dec 2016 | Read review
“Ask for the highest floor for less noise from the main common area which is open air. And don't forget to look up, the view is awesome!”
 of 5 bubbles 7riverrose, 23 Nov 2016 | Read review
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