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Sheraton Albuquerque Uptown

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Sheraton Albuquerque Uptown
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1,176 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Albuquerque Uptown
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Showing 1,153: English reviews
Scottsdale, Arizona
Reviewed 29 December 2016

The entire staff is so helpful and friendly. They always go above and beyond to help me with anything I need. I travel every week for work and I feel like I'm home when I stay at this hotel and the beds are so comfortable.

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Helpful?
Thank lisawsmith3
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

lisawsmith3, Thank you Lisa for taking the time to share your experience. We truly appreciate your loyalty and we hope to continue being your home away from home for many years to come. I appreciate your business, and we look forward to your weekly return. Yours in Hospitality, Damen Kompanowski

Chicago, United States
Reviewed 29 December 2016

I can to this location for a family vacation. It was a very good experience overall. The only suggestion would be to make the pool area a little warmer including the water. I was expecting a heated pool but the water was cool. Otherwise, we had a great time and the staff was supper friendly and made us feel very...

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Helpful?
Thank 6bernadettes
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

6bernadettes, I'm pleased to read that you and your family had "great times" at the Sheraton Albuquerque Uptown. I will alert my engineering staff to ensure that the pool is keeping its temperature thank you for the suggestion. I appreciate your business, and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski

Los Angeles
Reviewed 18 December 2016 via mobile

This happened to me!! Unbelievable bug attack woke me out of my sleep on a work layover 4am friday 12/16/16..jumped up to catch 2 bugs crawling on my bed!! They had bitten me up all on my back, arms, shoulders, fingers, I got NO apology for this...I couldn't report to work the next day and had to visit a doctor...

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Helpful?
Thank znck04
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

znck04, I would like to first apologize for your nightmare of a stay. I would like to know more about your experience please contact me at 505.881.0000 so that I can personally address any concerns you may have. I appreciate your business and I look forward to investigating your concerns. Yours in Hospitality, Damen Kompanowski

Reviewed 18 December 2016 via mobile

The hotel appears nice when you walk in and has a nice lobby. However, our room was in bad shape. Black tar-like streaks all up and down the bed skirt, red polish or blood stains on the carpet as soon as you walked into the room, dirty sheets with stains and even rips/holes. There was a nice lounge chair in...

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Helpful?
Thank Jenny L
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

Jenny L., Thank you for taking the time to share your experience. I apologize that our hotel didn't exceed your expectations. I look forward to the opportunity in the future to gain back your confidence in our hotel and services. I appreciate your business and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski

Reviewed 12 December 2016

The good: Staff, food and location close to everything. The bad: This property is very dated. The exterior hints at the fact that the interior needs some serious renovation this was made obvious as soon as I stepped into the elevator with a poor paint job on the wood and haphazardly hung wallpaper. The disappointment carried into my room; 1)...

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Helpful?
Thank Backup C
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

Backup C, I would like to apologize for your experience during your stay. I hope that you give us the opportunity in the future to prove to you that your experience was the exception and not the normal experience at our hotel. I appreciate your business and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski

Ruidoso, New Mexico
Reviewed 8 December 2016

My wife and I stayed here upon our return from our vacation. We decided to stay two night to get some shopping done. We checked in late the first night and everything was fine. The next day we left around 10am and returned close to 6pm. When we entered the room it was obvious it hadn't been cleaned. I immediately...

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Helpful?
Thank bobby1436
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

bobby1436, I would like to apologize for the response given by my front desk staff. I assure you that your experience has been brought to the Front Office Managers attention so that we can handle this situation better in the future. I appreciate your business, and we look forward to proving to you, in the future, that this is not...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 4 December 2016 via mobile

People make the place. Assume this, food, rooms, location, amenities, service is five star. What is strikingly different about the seemingly nice place to stay is their staff. They are kind, smart, lots of laughter and an unusual willingness to go out of their daily assigned and expected duties to make you have a wonderful and dare I say it,...

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1Thank A TripAdvisor Member
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

Dr. Ayers, I agree with your assessment that "people make the place". I will pass on your kind assessment of our service and let them know that they are making the difference. I appreciate your business and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski

Daegu, South Korea
Reviewed 29 November 2016 via mobile

Enjoyed our stay if I'm back in town I would book this hotel again. Location is great everything you need is within a short walk. Staff was friendly and helpful and the bed was very comfortable. Hotel and the room was clean and updated.

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Helpful?
Thank travelingdragon2015
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

travelingdragon2015, I appreciate your kind review of our hotels location, friendly staff, and comfortable bed. I appreciate your business and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski

Phoenix, Arizona
Reviewed 27 November 2016

It's a little late of a review, but I'll do my due diligence... The accommodations are phenomenal, but I have a few minor complaints; and by minor, i mean my own personal pereference. The front desk staff is wonderful, I arrived at 0200hrs and was met by a welcoming young gentlemen by the name of Rene. I have never stayed...

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Helpful?
Thank Lee P
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

Lee P, I appreciate your phenomenal review about our associate and hotel facilities. I will pass on your kind words to Rene. Thank you for sharing your experience and we hope to see you back soon! Yours in Hospitality, Damen Kompanowski

Reviewed 25 November 2016

Friendly and responsive staff. Unfortunately there was a leak in the bathroom sink which flooded the bathroom but we had already settled into the room by 10 pm. Front desk offered to move us, but we declined. Instead they sent maintenance and plenty of towels to stem the tide. The following day they moved us to another room on the...

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Helpful?
Thank jmstein353
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

jmstein353, I would like to apologize for your experience during your stay. I'm pleased to read that my staff took care of you in a timely and satisfactory manner. I appreciate your feedback and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome awaits you at the Sheraton Albuquerque Uptown. Located in the middle of the vibrant core and newly-developed Uptown Area, our hotel is the gateway to all the sights, sounds and experiences that New Mexico has to offer. We're just steps from all the variety that is Albuquerque, including the Uptown Business District, ABQ Uptown Living Center, and the Coronado Mall, which features dozens of your favorite restaurants, world-class shopping, and more. Our 295 guest rooms and suites feature contemporary styles and comforting Sheraton touches. You'll feel at home with the signature Sheraton Sweet Sleeper(R) Bed, 37" LCD television, High Speed Internet Access, ample workspace, in-room movies, and of course, fresh-brewed Starbucks(R) coffee or Tazo(R) tea for the day ahead. ... more   less 

Additional Information about Sheraton Albuquerque Uptown

Address: 2600 Louisiana Boulevard NE, Albuquerque, NM 87110
Region: United States > New Mexico > Albuquerque > Uptown
Price Range: $131 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Albuquerque Uptown 3.5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Sheraton Albuquerque Uptown Hotel Albuquerque
Albuquerque Sheraton
Hotel Style:
#5 Green Hotel in Albuquerque
#9 Business Hotel in Albuquerque
#22 Family Hotel in Albuquerque
#23 Romantic Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Albuquerque Uptown staff and other travellers.
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Questions? Get answers from Sheraton Albuquerque Uptown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you do not like a live band playing under your feet on Friday and Saturday nights, stay off the west side second floor”
 of 5 bubbles fayjibble5, 21 Feb 2017 | Read review
“I have to believe that a south facing room has the best views”
 of 5 bubbles love2eat2hot, 21 Feb 2017 | Read review
“Choose a room on floors 3 or higher”
 of 5 bubbles fmtrv, 17 Jan 2017 | Read review
“If there is a problem with your room they will manage it appropriately and promptly.”
 of 5 bubbles jmstein353, 25 Nov 2016 | Read review
“club level, food was good. drinks were much to expensive though”
 of 5 bubbles Vail183, 23 Nov 2016 | Read review
5 of 5