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Aloft Tucson University

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Traveller (73)
Room & Suite (55)
Pool & Beach (4)
About
Location
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GreenLeaders GreenPartner
Opening April 2013, Aloft Tucson University is located right next to the University of Arizona campus and the University of Arizona Medical Center. If you're looking for things to do in Tucson the new Aloft Tucson University hotel is located right next to great shopping, dining and entertainment.Closed for renovation until 2013.
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Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
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Location
Full view
67Somewhat walkable
Grade: 67 out of 100
15Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Reviews & more
333Reviews
100Photos
3Q+A
92Room tips
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Popular mentions
We spent five nights there - it's funny to sit at the desk. People come down or call - they have no hot water. The person at the front is in a tough spot - but being the good soldier assures it's being worked on. Read reviews from past weeks - and you'll read the same - yet
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Response from Cathy M, General Manager at Aloft Tucson University
Responded 1 week ago
First let me apologize for the water issue you experienced. I appreciate your kind words about the hotel even with the lack of hot water you experienced. We have been working diligently to resolve this issue and have plumbing contractors on site to resolve the issue. It is a delivery problem of the hot water. It is certainly not the type of stay we want for our guests. You mentioned towels and I want to assure you we have an outside laundry, so they are not processed here. That said our main floors have not experienced the water coming and going. Thank you again for staying with us.
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NO HOT WATER. How is this sanitary for laundry?Hotel no help. Told us they fixed it when NOTHING was fixed. WERE NOT HELPFUL in giving us POINTS FULLY REFUNDED. are room wasn’t made up when asked either.
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Response from Cathy M, General Manager at Aloft Tucson University
Responded 2 weeks ago
First let me apologize for the lack of hot water you experienced. I do want to clear up a couple of points. The plumbing contractor was called and came out and regulated the temperature of the hot water. We tested multiple rooms on all floors and had hot water. It was certainly not our intention to convey false information. Overnight we encountered another drop in the temperature. Our laundry is not done on site, but by a commercial laundry in Phoenix. However, we still had hot water in many areas of the building. The water problem was about moving the water up and over, and did not impact all areas in the hotel. Again, my sincerest apologies.
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No hot water for showering. Only a Luke warm shower. Staff was very nice. No breakfast included. Bedroom was nice, but bathroom grout needed a good cleaning. Workout room was a one star. Not up to par with any other higher brand hotels. Old equipment. Treadmill faces away from
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Response from Cathy M, General Manager at Aloft Tucson University
Responded 4 weeks ago
I do apologize for the water issue you experienced during your stay with us. We had just completed work on the hot water with our contractor and were surprised to find that this did not rectify the problem. We have called out the contractor again to get the hot water issue resolved. We want everyone to have great stay here at Aloft and I truly am sorry your stay did not meet our standards.
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I have stayed here every year I visit Tucson for the past 3 years. Three days in the hotel already and there is NO HOT WATER. When I complained on my second day, nothing was done. When I complained on the third day, front desk girl said to keep the sink tap and shower running
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Response from Cathy M, General Manager at Aloft Tucson University
Responded 4 weeks ago
Greetings, Let me extend my sincerest apologies for the hot water you experienced during your stay with us and the response you received. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I did want to speak directly to the staff being aware we had a problem. We had an issue involving the delivery of hot water to our rooms and had the original contractor who renovated the building systems out to locate the source of the problem. They completed the work, tested the lines and our hot water returned and the problem seemed resolved.The water is not throughout all the rooms. A week after our new pump had been installed we started experiencing a drop over the weekend of hot water delivery again. Again, I do apologize that this was not communicated. We were doing everything in our power to get the water restored and service our guests. Again my apologies.
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+3
I have never stayed in an aLoft Hotel prior to Marriott absorbing SPG This hotel i just down the street from Arizona University, on a street with a number of car dealerships, and retail strip centers. You have to go looking for something other than fast food. Hotel is similar to
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Response from cathym1577, General Manager at Aloft Tucson University
Responded Dec. 4, 2018
Thanks so much for review and I am glad you enjoyed our Talent team here at Aloft and the cleanliness of the room. I do apologize for the water pressure and temperature. We're on it!
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View from our room 524
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12345611
Yeah, Phone number is 520-908-6800, front desk should be the first to answer and possibly the only ones to but whoever does I'd just say "I would like to make a reservation." Or even asking them if they have rooms available or what their rate is for that night. One thing I should mention is if you tried calling overnight or early morning there might have been a chance that the front desk person had to use the restroom or take something (like towels) to a guests room real quick and wasn't at their desk when you called (if you did, not sure if you attempted but no one answered or was generally needing to know how to book a room) since typically there is only one of them working when its overnight. Hoped this helped :)
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Does the hotel have a hot tub?
No - just a pool
1 vote
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Hi, Caroline! It's connected to a mini mall and a shopping center, so it's convenient. The area seemed safe--it's just surrounded by parking lots so there's the traffic to consider. Wishing you a great trip!
1 vote
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"Upper floors, since the hotel is right on a very busy street."
"away from elevator"
"higher up facing north"
"It faces Speedway so get a room on the back side of the hotel"
"Speedway side was quite noisy due to the traffic, even on the 6th floor."
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PRICE RANGE
US$175 - US$301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points tucson university plaza hotel tucson4 points tucson university plazasheraton tucson university plazatucson four points
FORMERLY KNOWN AS
Four Points Tucson University Plaza
LOCATION
United StatesArizonaTucson
NUMBER OF ROOMS
150
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