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Holiday Inn Express Hotel & Suites Tucson Mall

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Holiday Inn Express Hotel & Suites Tucson Mall
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158 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Level Contributor
3 reviews
Reviewed 2 weeks ago via mobile

I cannot rate this hotel on all aspects of it as we didn't stick around to experience it all. After a very long day on the road, we arrived in Tucson around midnight anxiously awaiting a good sleep. I don't generally care if a hotel isn't new but I care if it is clean and well taken care of. When... More 

Helpful?
Thank Cadee N
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Cadee" for your feedback, we appreciate your comments and we take them very serious. I spoke to housekeeping department and I can assure you it won't happen every again. We apologize for what you went through and we hope that you can give us a second opportunity so that we can prove you this is not the way... More 

Phoenix, United States
2 reviews
Reviewed 3 weeks ago

We went down to Tucson recently to ride along the city's 150 miles of bike paths, and picked this hotel because it's near the path and was more reasonably priced than other hotels we looked at. That's probably because it sits in a low- to middle-income neighborhood that is safe but has little to offer in the way of architectural... More 

Helpful?
Thank Victoria S
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "VictoriaS" for your five star review and for taking the time to give us your feedback. We appreciate your recent stay with us. We are very close to shopping, restaurants, rillito path, etc. We are so glad to hear you enjoyed your stay, we hope to see you again very soon. Take care. More 

Prescott, Arizona
Level Contributor
242 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 3 weeks ago

This Holiday Inn Express is near the Tucson Mall and, therefore, convenient for shopping and every conceivable chain restaurant. Our room was clean and well furnished -- including a table suitable for breakfast. Desk staff were efficient dealing with the arrival of seven sets of guests simultaneously. Likewise at the departure. Ample, quality breakfasts were provided.

Helpful?
Thank WHS-Eagle
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "WJS-EAGLE" for y our four star review. We are very glad to hear that you enjoyed your stay with us, we do have a very convenient location close to shopping, restaurants and more. We thank you for your excellent comments and we hope that we can welcome you again soon. Take care. More 

Salida, California
Level Contributor
3 reviews
Reviewed 4 weeks ago

I thought I was just getting a room with two queen beds, but it was a suite with a table and couch, too. It was very nice and clean. There were lots of choices for breakfast. The staff was friendly and helpful as well.

Helpful?
Thank jessicapj2016
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "jessicapj2016" for your five star review and for your excellent comments. We appreciate your recent stay with us and we are very glad to hear you enjoyed your stay. We hope that we can welcome you again very soon. Take care. More 

Schweiz
Level Contributor
307 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 5 weeks ago via mobile

For the second time we chose this hotel for a stay of a couple of nights in Tucson. Even we had a reservation we were not recognized as members of the Priority Club. After the first night we got not new shampoo, the empty Kleenex box was not replaced. It looked as nobody cares. The staff is not trained to... More 

Helpful?
Thank Philipp M Z
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

We would like to thank you for reaching out to us regarding your recent stay. We here at the Holiday Inn Tucson Mall endeavor every day to make our guests feel as welcome and comfortable as possible. That being said, we sincerely apologize for the problems you encountered during your recent stay with us. I spoke to housekeeping department and... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 October 2016 via mobile

We spent an overnight here and while the outside of the building is quite beautiful it's starting to show wear on the inside. The window AC was quite noisy and the bathroom could have had a more thorough cleaning. Not bad but maybe going downhill a bit. Price was reasonable.

Helpful?
Thank Arlene R
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Arlene R" for your feedback. We are very sorry for not meeting your expectations. I spoke to our Maintenance and Housekeeping supervisors and I assure you won't have this problem ever again. We really appreciate your comments, this way we can target areas of opportunity. We apologize for any inconvenience. We hope that we can welcome you again... More 

Las Vegas
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 September 2016 via mobile

We went to visit family and Tucson and wanted a place that was affordable and clean. That is what we found at this Holiday Inn Express. Everything was clean and accommodating. The room was a great size for our family of five. The fold out couch was a bonus. We took a dip in the pool and even ate at... More 

Helpful?
Thank Adriennelin
Baltimore, Maryland
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 September 2016

My family and I stayed here while getting my son set up for his graduate program at University of Arizona. We wanted something halfway between his apartment and the school and this fit the bill perfectly. Although we first had to move rooms due to noisy neighbors, the rest of our 5-day stay was excellent. The location was outstanding, right... More 

Helpful?
Thank ThreeBirds589
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "ThreeBirds589" for your great review. We are very glad you enjoyed your stay with us. Like you mentioned our location is amazing, very close to shopping, restaurants within walking distance. It will be a pleasure to welcome you back soon! Take care! More 

Hoofddorp, The Netherlands
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 August 2016

A typical Holiday Inn Express hotel. The facilities you might expect. Spacious room, nice lounge. Small swimming pool. Staff is very friendly and helpful. The Arizona mall is nearby and lots of restaurants in the neighbourhood.

Helpful?
Thank JGWesterhuis
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "JGWesterhuis" for your 4 star review! We are very glad you enjoyed our hotel and our great location. Your comments will be share with our staff. We hope to welcome you again very soon! Take care. More 

Scottsdale, Arizona
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 August 2016 via mobile

First and second time I visited the hotel, the front desk was no where to be found. Waited ridiculous amount of time. There was staffing cleaning and NONE of them alerted the front desk people, that customers were waiting. The first visit, the first room smelt like smoke, so I had to go back done and ask for another room... More 

Helpful?
Thank KimK729
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "KimK729" for your review. We want to address a couple of your concerns, we do our best to have rooms ready as quick as possible. I am really sorry you had to go thru these issues while your stay with us. We take your comments very serious, if you could please call me directly at 520.202.5000 to address... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Tucson Mall. We are a new, all suites hotel. * 100% Non-smoking * The perfect choice for business or leisure travel; We are conveniently located next to Tucson Mall in North Tucson, as well as the Tucson Heart Hospital, The University Of Arizona, University Medical Center, Rillito Downs, Rillito Sports Park, Foothills Mall, and Grace H. Flandrau Science Center. Experience the incredible beauty and serenity of the area as well as the many attractions that are only minutes away. Enjoy your stay in one of our 105 beautifully appointed suites. Wake up to the smell of coffee and complimentary breakfast bar. Work out in our cardio exercise room or take a plunge in the heated pool. If relaxing is more your style, try lounging on the sun deck or in a warm soothing spa. From the breath taking views to the attentive hotel staff, the Holiday Inn Express Hotel & Suites is the perfect choice in Tucson. Gem and Mineral Show February 2009, Accenture Golf Tournament February 2009, MLB spring Training March 2009. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Tucson Mall

Address: 620 E Wetmore Rd, Tuscon Mall, Tucson, AZ 85705-1740
Region: United States > Arizona > Tucson
Price Range: $149 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucson Mall 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Tucson Mall
Holiday Inn Express Tucson
Tucson Holiday Inn
Holiday Inn Express Hotel & Suites Tucson Mall Arizona
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Tucson Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor provides views of Mt Lemmon or the nice pool area”
 of 5 bubbles Steve1362, 28 Feb 2016 | Read review
“higher floor has less noise”
 of 5 bubbles syhaira, 10 Feb 2016 | Read review
“Don't stay here. But, if you must, request a front room facing parking lot, not the back facing the cow sheds.”
 of 5 bubbles Babs156, 18 Nov 2015 | Read review
“Platinum and Spire membership work to your advantage when rooms are available for an upgrade”
 of 5 bubbles im4duke, 29 Aug 2015 | Read review
“1st floor, facing east (no afternoon sun), no waiting for the elevator.”
 of 5 bubbles ahcsd, 18 Aug 2015 | Read review
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